Reporter Domain type of field does not show in view screen.

[Lara Lopez Garcia]

Hello, 

In Service Management cloud I have created the type of field "Reporter Domain" that shows the domain of the reporter.

I have added this field to all the appropriate screens and still I cannot see it. If I look for it in the issue navigator its there and filled but it does not show in the tickets. I have also checked that it is not hidden.

I have an automation that creates the organization based on this field working properly. 

Still not visible in the view screen.

Is this how the field works? It is a bit annoying because when users have not registered I can see the email in the reporter field, but once they have registered I would like to see the domain without checking the user.

Best Regards

[Lara Lopez Garcia · Accepted solution]

Its a bug...https://jira.atlassian.com/browse/JRACLOUD-74348

[Stevan Mandić]

@Lara Lopez Garcia field visibility in Jira Service Management depends on request type settings.

Is your field added to the Issue (Agent) view tab in your request type

[Lara Lopez Garcia]

Sadly it is a bug, this is not a normal customfield. https://jira.atlassian.com/browse/JRACLOUD-74348