Community resources
Community resources
Community resources
Jira Service Management
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In the schemas i can see there is by default a Services schema, you add manually services to this or you can add services through service desk manually and they are pulled into this schema what i ca...
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Hi Where are you all currently hosting your Jira Data Connections? I'm currently using a script that converts Google Sheet data into JSON, but the data randomly disappears, so I need something...
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Hi all, When a request is raised the confirmation email is sent to everyone in the organisation. How can I isolate this and the confirmation email is sent only to the requestor? Th...
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Hello everyone, I'm in the process of setting up a notification email for a project. For the message's recipients, I'm targeting "customers involved," which includes both the reporter and any reques...
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Hello, We have a strange problem with some users. For some of them, starting today, the queues in Jira Service Management (it doesn't matter which project) don't load. We managed to resolve the p...
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I want to use the automation action "Attach form" to attach a form in the Customer Portal after triggering it. But I don't know how to attach the form locked for editing by customer. If thi...
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I have updated to the latest version of SDM (datacenter) I have a workflow that requires multiple approvals from different people. I'm trying to follow this atlassian guide On the following ...
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Hello everyone, we have a customer who uses the Lansweeper Help Desk and IT Service Desk add-on module in his company. According to the customer, there is no way to connect this system with our Jira...
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Hi all, I am trying to automate 'time stamp' field vs ticket 'created time'. Long story short... We have a ticket type, 'A' with 'Time of change' field (time stamp) that is manually fi...
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I am wondering about this scenario: Raising request in service desk via E-Mail. Can JSM grab contact information from CAS (Content-addressable storage) and fill the fields such as Name, Company Name,...
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Hi, I'm working part time with 24 hours per week. In tempo timesheet, a 40 hours week is set and I have always a big gap at month end. It's not a huge problem, but I would like to know, if I can red...
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Hello everyone Concerning the SLAs, by default the goal limits are in hours. For example, the request must be taken into account in less than 48 hours, and must be solved in less than 480 hours (4 x...
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while cloning a story, i want to make sure email notification is not getting trigerred to earlier signed off stakeholders
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I have just got the Knowledge Base feature enabled in one of my JSM projects and created a few articles within the confluence space. When i try to create a new ticket, i believe Jira should suggest ...
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Can Opsgenie be purchased for specific cloud users rather than all users in JIRA account
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- opsgenie
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In Asset and configuration management, I've created a custom Object Schema. I am trying to select objects from a different Object Schema, but it is locked, and I unable to select it as it is a System...
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Hello. I have a question about setting up a secondary instance of OpsGenie for Alert filtering. Here is the current scenario. We have some lab devices and some production devices in our network. Curr...
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- opsgenie
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How do we report possible phishing sites? We are getting emails for this product outside our regular enterprise and I cannot see how to remove or report this to Atlassian Support.
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Hi! We are using Organisations to limit access to different JSM tickets, however, I need to be able to disallow customers from editing this field. Is this possible?
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Hello, I'm not very familiar with ScriptRunner, but I'd like to see if it's straightforward enough to use a behavior to have some customized help text appear under a specific custom field, depending...
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Hi there, For the Canned Responses Pro Templates for Jira, is there a way to control which user can use it and which can't? I don't want every user to be able to the add on, only specific users.&nbs...
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Can anyone think of a creative way in Proforma to create a dropdown question that is populated with all existing issues?
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Hi all: Is there a way to create a report in EazyBI or in JSM to help Incident Management team to identify group of incidents ordered by SLA due date (for instance: 10 tickets will miss SLA in the t...
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Does anyone know if there's a way to allow customers to save a template of a form they submit often? Context: Currently, for each new hire we have, their manager must submit a form to IT servi...
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