Community resources
Community resources
Jira Service Management
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Are service requests the only available issue types that can be used by external customer service teams?
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Hello Community. I use automation with assign and comment rule. when smb create a ticket on portal, based on one field value I choose an assignee for ticket and than want to leave a comment "{{issu...
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Hey Atlassian Community! 👋 I’m @Prithwish Basu , and I’m a Senior Product Manager here on the Jira Service Management team at Atlassian. I’m excited to meet everyone here in the community—...
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In various places in the documentation there are code snippets and examples of how do configure certain things for the jira-github integration, via the .jira/config.yml file. Is there somewhere docu...
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How to mark from which organization is email request based on customer email.How to set it by domain
Hi, I want our customers to open requests by email for a specific jira project, it is possible, but inside one project we have many customers. We need to follow from which customer org...
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When going to generate reports, the "Time to Resolution" stays a flat line at 0.00 no matter what I change. What am I doing wrong so it will show the proper times, and not just 0?
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I'm relatively new to Jira Service Management setup and I'm trying to achive an automated job for creating cloned issue when a customer answer in a resolved issue. I have created this automation tha...
284 views 2 0 Deleted user March 13, 2024 -
Hello Team, I would like to ask how I can configure this part of a request from. When someone picks "No", the next field should not be required. (See screenshot) Please let me know if you need more ...
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I'm trying to generate asset labels but this wysiwig it just awful. You cant even select black text (grey only) Really..... Also you cant even center the text.. Does anyone know how to change this ...
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Hi, Community! A customer that has access to many projects came to us and told that when he goes to Advances request reports he can not see one of the customers in advanced reports and...
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Short video shows yu what happens https://iframe.mediadelivery.net/play/215483/a773c92d-57a7-4cdf-bb91-b0f549a7aea3
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Hi Team, I need to export the History of Issues in some Data from Jira to Sheet, csv or xlsx format. In here this shows history of what are all being updated and status changed. So w...
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Trying to implement Jira automation (when issue created) that would lookup from Jira Assets all hardware assets (schema: Hardware Assets, and its childs like "Laptops", "Phones") and where {{reporter...
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I am looking for a possibility to measure how much "quality repair" we have to do on a ticket after it reached "resolved" as status. I think a simple date comparison (reached status vs. updated date...
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Hello, We have stopped receiving emails from customers all of a sudden. Hence, tickets are not getting raised.
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Hello, im asking on behalf of a client. We have an issue where a user can add users to a ticket in one project, but not add any to tickets in another project. We've had multiple people look at...
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I would like to create a report that shows the Time to resolution % Met within a a few timeframes in a month. For example: I want to see 3 sets of data in my report which are Time to resolution % ...
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Hello everyone, we (IT team) created a project for ourselves and the project creator can access only crucial settings which is not clear what roles are those? We created an central account for that a...
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Currently, once a customer submits a request, its summary and description (as well as other fields) are no longer editable by the customer, only by the agent. This prevents customers from adding more...
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My team connected a Confluence Space as a knowledge base in JSM and we are interested in tracking the keywords into the Search result. For example, we want to know which keyword was the most used, an...
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we can search some keyword (e.g. printer...) on the help center search area, it will prompt some articles with word "printer". But now is not work anymore Please help to fix it, thanks.
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Hi! I realized today that, Our Customers in the Customer Portal (logged In) - can no longer search for articles. What pops up are different Requests Templates (that are not in use). I sent the ...
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Hi, While I was configuring the integration of Opsgenie with Security Hub, specifically, the outgoing functionality, I was not able to access the Cloudformation templates for IAM role. ...
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Hello all, We have a customer issue where the replies that are being sent in by the customer are showing up with the "Not a request participant" tag. Normally, this happens when the customer (or ...
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Im trying to add some groups to a custom field hat we have. But im not having any luck, I've tried to google and pressed on everything I can see... Im trying to add a groups in the field in the pic...
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