Community resources
Community resources
Community resources
Jira Service Management
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Hello Community, I want to find a way to send emails to all customers when an issue is created. And the email will only be sent to the customers that were defined in a field (example: I cre...
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Hi Jira Service Management Expert! It is a question related to configuring the CSV import in Asset Management, specifically in relation to mapping columns to reference objects. I would like to aski...
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I have a user on my board that doesnt get notifications via email from some other members of the team. Example: A tags B on issue. B gets notification via email. C tags B on issue. B does no...
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- atl-ca
- cloud
- jira-software-cloud
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Can I see the comments I wrote as a list?
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hello Guys, i have created Service Request, in the SR we have Summary field (by default it's mandatroy in Global level). So I have make hidden and provided some dummy text. in same SR we have antohe...
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We use Zapier to create JIRA service management tickets from missed web interactions via the JIRA web API. This has been working well for the last couple of years. Some time between 22 Feb-24 and ...
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Hi all, We utilize JIRA Data Center, and the implemented solution for retrieving user hierarchy data from an Oracle DB table is outlined as follows: In our company's Oracle, there is a table contai...
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How can i generate a report that lists all my jsm projects and their Channel Access settings? I am trying to ensure that no project admins accidentally change the setting to open from restricted sin...
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HI, I am looking to send an email via automation rule to internal TM's once an issue type is created. I have everything working except for components appearing in the email. I have tried numerous w...
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Is there an option to view the monthly calendar of whos on call from the mobile app?
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Hi everyone! Several support requests opened by Amazon are somehow triggering low customer satisfaction scores. So, is there a way to block specific email accounts or prevent them from ranking the s...
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It is possible to have a large form that, as the client fills it out, becomes a draft, which he can later retrieve and continue filling out.
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Dashboard - Cannot use a Service Project's Default Report in a Service Project Report gadget templat
Within a service desk project, a default report is the "Requests resolved" report - which includes the exact kind of chart that I'd like to add to a dashboard. (created, resolved, & deflected). ...
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Email to tickets , emails being left unread suddenly and jira is not creating tickets We haven't made any changes . I looked at some logs but im not sure where to start troubleshooting this ...
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It looks something like this : " ------------------- Reply above this line Just confirming that we got your request. We're on it. " It does this for texts as well, we have it co...
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Hello, here is my problem. I have a Service project where I manage, potentially, some confidential information. I would like people to open or be tagged in certain tickets and make those tickets a...
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How to hide Request Types from the portal, but let people with the direct URL link submit a request?
Hi, We have some Request Types that we don't want to be shown in the portal, but we want people to be able to submit a request using the portal request form. (if they have the link) Currently, if...
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Hello everyone, I created some filters in Jira, and I wanted to update the search criteria. I managed to do this before, but now I can not find the save button to overwrite the search of a current f...
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I tried project.property assignee = 'Herbert Rodrigues'. I want to cread some dashboards using project properties.
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I have a script for license removal that I validate the last seen of the user, when the user has no activity for more than x days I make a rest api request to remove the user from a group (default gr...
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Hello I'm in the process of creating a new Form in order to attach it to a request type. Unfortunately i'm unable to link a particular custom field with a field in the Form. The custom field just do...
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...og4j public class Move { // String requestTypeName - Name of the desired request Type // boolean sameStatusIfNoMapping // Issue issue // String targetProjectKey // String t...
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Hello Community, Good morning! I would like help with the following point. When I give administrative access to a user through the site-admin groups, they receive access to the products but are not...
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I am trying to figure out how to start the process for our Atlassian client to be HIPAA compliant. When I start try to begin, it already says that a BAA has been requested? I haven't received one or ...
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When using the Jira Service Management Widget embedded in my webpage I can translate all fields by configuring the default language in the project, however the email field shows a "Your contact e-mai...
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