Community resources
Community resources
Community resources
Jira Service Management
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Hello there, i opened a new project, (ITSM) what i need is to create a database of cutomers and to be able to assign them issues (not vice versa) How can i do that in Jira Service Management cloud?&...
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Hi everyone, I am actually using Assets REST API with Oauth2 for authentication. I succesfuly get a code that i exchange for a bearer token and everything works good. I can make quiet any...
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Hello, Has anyone created a custom SLA for First Business Day Resolution? Idea is to capture how many % of tickets were resolved in first 24 hrs since ticket was created. Regards, Kamlesh
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Hello, Is it possible to set a new feature request visible to everyone in the organization without the need of adding a person to "shared with" in order for them to see it?
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I tried 2 ways to achieve the above : Add opsgenie-JiraCloud integration I configured : "Create and update Jira issues with Opsgenie alerts that are created by other integrations" as I want to fil...
- Question
- cloud
- integration
- jira-cloud
- opsgenie
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I tried 2 ways to achieve the above : Add opsgenie-JiraCloud integration I configured : "Create and update Jira issues with Opsgenie alerts that are created by other integrations" as I want to fil...
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This feature would be similar to the one that we have for the JQL issue search, but instead it would ask the user what automation rule needs to be created where the user is asked to write their reque...
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if any field is empty send email to assignee: how create automation
- Question
- cloud
- jira-service-management-cloud
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1)How do I create a customers drop down column for all my repeated customers breakdown. So that I don't have to key in their store name when there is another breakdown? 2) How do I upload customers ...
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Hello, I'm trying to set up Jira Service Management that way so that users from outside of our organization can be seen by our users as from an external organization. I think it should suffice to pu...
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When agents attach files in comment with "Display inline" option it not visible for customers on portal. It looks like [mediaInline] string. Thumbnail attachments appear coorectly.
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Hi all, I've tried implementing this via a post function as I'm hoping to reduce the amount of automations we use, but unfortunately I can't seem to find a way to add a comment via the transistion ...
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I want to change the key of the project, what areas do I need to check that are affected by this? The project has generated hundreds of requests, but it has not yet interacted with the external syst...
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A defaul...
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Hi, New to setting up OpsGenie, and playing around. One thing I want to try is setting up an integration with Service Desk, so that an OpsGenie team gets an alert if an issue is raised in Service De...
- Question
- opsgenie
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Hi all - We have a 24x5 L1 schedule and a 24x7 L2 schedule in the same escalation policy and are running into a delay that we are trying to work around. By design, alerts are sent via escalation pol...
- Question
- opsgenie
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Hi, I have teams working in queues for customer request. Those request come in via email and into Jira service desk. We are looking to create a burndown report and chart. Has anyone do...
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I'm trying to figure out a way to update details for our service management customers and organizations on a schedule via Automation or API calls. Today we are using third-party Active Directory too...
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I created a new project in JIRA service desk and am trying to route the ticket as it is being generated. When the user or service tech is filling out the create ticket form, we have cascading custom...
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Hi All, I'm trying to figure out a way to delete specific attachments in a request. The scenario is this: I copy 3 attachments from a parent issue but I only need 1 of them for a specific issue type...
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We have some lookup tables stored in Asset. One of the attributes is the field type of Project, which should return all projects. However, it is specifically leaving out one project...
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Hi, Is there a way to sort tickets that come into our unassigned queue into tiers based on levels of experience/knowledge? For example, being able to assign smaller tasks into tier 1 and more comple...
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I am currently trying to move our company using google forms for certain requests, right now when someone fills out the form, it sends the form to the three emails for different help desks to open ti...
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Hello friends 😊 I saw a similar question but the answer wasn’t clear enough- I want to make sure that I’m not missing anything and that I completely understand everything correctly with reg...
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