Community resources
Community resources
Jira Service Management
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Hi, We have a large signature and want to remove it when if a mail is send to Jira. I use know the Mail Signature Remover, this does part of the work, the Images have been removed. But sti...
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Currently language is tied to the customer account, however for Customer Portals which allow submission of issues without login, this is not helpful. Please add a dropdown which allows the chan...
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Hello, Is there a way to configure or integrate a chatbot in Jira Service Management in Data Center ? I have found this application but we use Teams instead of Slack : HelpDesk+ AI-Powered Sla...
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Currently, we have configured our organization to "automatically share email requests with the customer's organization. Requests sent from the portal will also be shared unless the customer selects o...
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We have two projects A and B. In project A data will be added, project B is quality check. I want 5% of tickets from project A to enter project B for quality checks once ticket is closed in project A...
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Dear Jira We have an user who cannot view a case that created/reported by her. She has no issue to view & access other cases (created by her) under the same project. We have tried below methods...
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Refined is closing on May 31st. What should be done next? Is there something similar to Refined that's coming up or is there an alternative?
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how can i can create an automation rule so i can get a notification for each new comment everytime
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We'd like to set up a default location to export postmortems to in Confluence (eg, a default space & parent page). When setting this up, there should be an option to export all existing postmorte...
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- confluence
- opsgenie
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About three days ago I got my last notification through the web UI. I have tried closing out of my Jira tabs, quitting the browser and relaunching (as well as updating), and rebooting my computer. I ...
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Hi, I have a list of 200 tickets and every month I want 10 of these tickets to be cloned at random. I was looking at https://community.atlassian.com/t5/Jira-Service-Management/Can-Jira-select-...
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Hello, Is it possible to limit the search results in Portal to only suggest the type of ticket they need to create? For instance, if a user searches for a keyword (insert Software name) it recommend...
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Is the customer notification ( on or off ) a global setting within the organization? We have a client who said they stopped getting notifications. After some troubleshooting, it was confirmed that no...
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Hi, I dont see any release notes section in confluence even as an admin. Below are my requirements: 1. I want to project release notes in confluence from the projects created in JIRA. 2. ...
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Hello fellow Atlassian adventurers, Embarking on an ITSM project management journey feels a lot like setting sail in uncharted waters, doesn't it? One moment you're navigating the serene seas of "Th...
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We are trying to set up a power automate flow that ties into one of our projects with in JSM and when reviewing the email logs, it shows that the email failed to come in. Then at the top of the ...
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Hello, When i try to access to xporter project template from the settings of my project, i have a blank page with the msg bellow: Something's gone wrong Please Help
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Hi there. We're in the process of migrating from Freshdesk to JSM Premium and will be migrating all our existing tickets across. As part of that migration process, we will put the Freshdesk ticket ID...
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Hi, I have some articles that I want to add in catagories, but when I add a catagory, it appears on 1st screen, which I don't want. Is there a way to prevent that? Thanks
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I am trying to create automation to send the last comment on a task to a tagged user or a group. Tried with smart value {{issue.fields.Tagged Users.email}} , but i get following message in audit l...
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I've been trying really hard to understand why we would want/need a form attached to a form (JSM Request Type). It doesn't make any sense to me. What problems is this solving? Why wouldn't you just c...
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Hi "Sorry if the text seems harsh, I'm using Google Translate" We are trying to use discovery without using the administrator group, we have already set permissions on the CIVM2 WMI folders. Dis...
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I have applied one script in workflow post function, the use of script is to give me the latest comment. I'm doling a transition from A status to B status, during this time I'm setting a ...
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We're in the middle of a Jira rollout for our devs, but in DevOps we've been using JSM prior to that as a service desk. As they've rolled out, they've started using Jira Software components, which h...
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Users can create requests through the customer portal without creating an account. They receive a confirmation email with a "View Request" link, however when clicking the link they are prompted to cr...
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| September 4, 2025 1:00 PM PDT |