Community resources
Community resources
Jira Service Management
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Community, Im looking for the recommended apps for a Kanban Team Im looking for some simple data points i.e Cycle time of a User Story over a 10 days period Cycle Time of a Bug o...
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- cloud
- jira-cloud
- jira-service-management-cloud
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There is one status "Page go live" and after that there is " Published" when the status is moved to "page go live" the issue will be assigned to content editor and then the content editor will manual...
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I do not see a way for Categories to be fully deleted from Jira. I deleted some from my Work Management project, but they still show up when I group by Categories. Can I or Atlassian remove th...
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Hello, good morning everyone. I have an issue that I can't solve. In Jira Service Management, when a client creates a ticket from an email, and an agent marks it as "waiting," if the client wants to ...
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I have created the automation to push the attachments attached in comments from JSM to JWM and vice versa but it is not working.
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We are upgrading the Jira Application from 8.5 to 9.12, how can we identify the required version of Atlassian market plugins. Where can we find the Atlassian market plugins compatibility with respect...
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I have activated the widget and require one for Spanish and another for English. Please advise on how to proceed. Thank you in advance, kind regards
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For some time, I've been working with clients who chose Zendesk over JSM for ticket management. This made me wonder if the JSM team could have done better at marketing the software or if there are fe...
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Im looking for an extension that allows me to select work days for auto assigning. Does anyone know an extension like it? I would like to be able to select the days individuals work to be able to aut...
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Hi, I wanted to create a Filter for every Shift. There are 3 Shift i a day as below. Shift 1 = from 5:00 AM to 9:00 AM Shift 2 = From 9:00 AM to 6:00 PM Shift 3 = From 6:00 PM to 10:00 PM Purpos...
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Hi all, basically I have 2 form things I'm hoping to do: Say I have a field A with items [a1, a2, a3, a4]. I think want [a1] and [a2] to then show a new field B to display [b1, b2, b3]. And I wan...
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Hi Community! I am looking for a way to I add a clickable link to the Jira form in a project. Is it possible?
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Dear Community, is there a way to restrict access to all the customers of one jira project to the portal. I am dingo migration from one jira site to another and I'd like to restrict t...
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Hello Jira Community, One of my automations seems to be limited in its functionality and I'd like to request your assistance. My goal for the automation is: When users are added to the 'Req...
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Dear Jira Asset Community, I am faced with the challenge of building an information network in Jira Assets as part of an ISO 27001 certification. So I want to reference the business processes ...
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When registering FREE plan it's written upp to 10 users or 3 agents. We are an not profit association that manage a building, so we expect to allow every one in the building raise ticket when things...
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I'm trying to find a way to add the user who is tagged in a comment as a watcher to the ticket. - I know if the user themselves comment on the ticket, they'll be added as a watcher. &...
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The customer has raised a request and it is recorded in the JSM, But when replied from the JSM with the reply to customer feature, The customers did not receive any emails, when...
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Is there a way to rename the system field Summary? Our customer needs the name changed and is very unhappy that we have to use this field on the Create Screen to submit an issue. Is there a wo...
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I have OpsGenie working with Zendesk to alert when certain alerts come in from our Synology's and other events happen. But now, we're changing from Zendesk to HaloPSA, and that isn't listed in...
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I have been using forms in JSM for years but all of a sudden, they started showing a field that is required with an error before any information is even submitted. This has never happened befor...
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Working in the cloud application, we are trying to report the average times it takes to resolve a ticket/ticket for different support groups. I have looked at reports and gadgets but nothing see...
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Is there a way to set permissions against a field in Jira Software and Jira Service Management? We have customers that would like to limit editing a field to a user group. T...
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I've had users who have noticed that the 'Assign'/'Assign to Me' button is no longer displayed as an option from a filter page -> more options button on an issue, leading to a slight decrease in p...
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We require a system in Jira to automate the process of sending satisfaction surveys to reporters via Slack upon ticket resolution. Additionally, we aim to implement escalation metrics, initiating wit...
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| September 4, 2025 1:00 PM PDT |