Community resources
Community resources
Community resources
Jira Service Management
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I'm looking for obr files for Atlassian products, specifically Service Management - but this applies to Jira Software too. Similar questions were previously asked here and the answer received was on ...
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I am searching for a tool that can help our company with our implementation process and I am hoping I - considering we are a Jira support-driven team, and use Confluence as a knowledge base - to find...
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Hi there, Wanted to confirm if the options selected on the screenshot also apply to the actual Slack Assist (Chat) app? since it's not specifically mentioned on there, I wanted to confirm  ...
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Hi, Looking for a way to automate this task. I want to print a ticket (with the activity section showing all), and also include all the attachments, and place everything inside a folder. Also, I hop...
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I am familiar with regular drop list field configuration but customer wants a drop list field with 2 preset values as available options, for example, A and B, and the third option would be "Others". ...
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I have been searching the community but haven't found exactly what I am looking for, so hopefully I can get a bite reaching out through here. Currently, our team uses "t-shirt" sizing to equate to a...
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Hi, I am new to administrating Jira Service Management. I see when I create a new dashboard on of the options I have is to set the Viewers property by Group. Where do I go to setup those ...
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Hi, We have a customer who want's MFA to be enabled for customer portal. Is this possible? if so please can I be pointed to the right documentation. Also let me know is it possible with out any ad...
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...equestTypeCFVal = issue.getCustomFieldValue(requestTypeCF) //if 'requestTypeCFVal' value is as required then evaluate to true if (requestTypeCFVal == "Onboarding Service Request" ) { return true; } return f...
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When an email request from an individual with an "email signature" is sent to JIRA, the system creates a large table of each image in the signature creating this huge ticket to have to scroll through...
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Hello Atlassian Community, Could a feedback form/CSAT be designed and shared with customers easily? This would be made available to our customers via an email link or QR code. I know I can set up a ...
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I have several pie charts to show open / closed tickets and would like to have the charts us ethe same colors, but I do not see this option.
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I'm creating a workflow in slack in our support channel. I have a button that create a Jira ticket for each request. When the ticket is created, I want it to send it to a certain Epic/Board....
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Hi Team! My organization and I are looking for ways to restrict access to one of our Jira Service Management Cloud service channels so that only customers who have Jira accounts can access it. ...
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Hello Atlassian Community 👋 Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the powe...
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Hello, I would like to use my custom field "Template Description" on the request form when I create an issue, but I don't want to show it when I view the issue (because I use an automation to replac...
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Hi Atlassian community, do you know if it possible to have an automation rule that adds a specific label when creating a subtask based on the issue type of the parent task? We are having severa...
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Hi Community, We currently have three separate instances of Jira Service Management and are considering unifying them into a single instance. We've realized it's unnecessary to keep them separate an...
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Hi Team, Can we copy forms from service project to software project when customer raises ticket and fills the form using jira automation. Thanks
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I am configuring the support setup and want to define the levels of support, such as Level 1 (L1) and Level 2 (L2) support requests. I aim to create two queues: if an issue is not resolved by L1 supp...
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Hello, In our organisation we are trying to implement a CMDB, and we wanted to use Assets. We wanted to use the Discovery tool, but doing test scans, instead of creating the Laptop type, it creates...
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Hi I'm having problems trying to connect my Jira project to PowerBI. I have a URL and I created an API token, but the connection won't happen no matter what I try. I don't really understand this e...
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Hello, We need to launch a public contract as soon as possible and for the tender we need to know the SLA support levels. Can you tell me the SLAs? Thank you very much.
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잘못된 이메일 형식으로 고객추가를 했을 때 고객알림로그에 지난 21일 동안 전달되지 않은 이메일 알림을 확인합니다. 라는 설명이 있는데 잘못된 메일 형식으로 고객추가를 해도 고객알림로그 목록에 나타나지 않는데 어떻게 확인할 수 있나요?
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when i am assigning issue to a user it gives me this error "REsponse 404 Failed to assign issue. Iss
i am trying to assign issue to a user using a library but it gives me this error Failed to assign issue. Issue DEV-7 does not exist or you do not have permission to see it.
Related collections
Atlassian Community Events
| User | Count |
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| 31 | |
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| 4 |
| Subject | Author | Posted |
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| 8 hours ago | ||
| Thursday | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST |