Community resources
Community resources
Community resources
Jira Service Management
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Hello, Im using Similiar Request feature for Linking Two issues Generated from System with Coming Time Stamp, and Going Time Stamp. Two Tickets have mostly same Description, with Difference...
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I want to translate my Service Desk from Swedish to English and then disable the Swedish language. I am talking about adding a language, setting it as default, and then disabling the current languag...
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Hi All, We are copying attachments between the software and JSM projects. The attachments are copying successfully between the projects. Agents are able to view the attachments from agent vie...
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I am trying to save widget, but after clicking on save button I have issue: We can't save the widget right now. Try again in a little while. I was trying with recommended settings, etc. but n...
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Hello How can I add user to Jira Service Management project as a team member (not customer) but make available only 1 organization for the user?
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I am working on setting up the JSM DC instance for ITSM project. Within a project, there is a need to create a form within dynamic fields. In the cloud i can create such forms for customers, however...
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Hi all, We're trying to configure a few automations for our team managed projects and whilst doing so, we've noticed that the Request Type field isn't pulling through to the issue as a standard fiel...
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Hello there, i opened a new project, (ITSM) what i need is to create a database of cutomers and to be able to assign them issues (not vice versa) How can i do that in Jira Service Management cloud?&...
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Hi everyone, I am actually using Assets REST API with Oauth2 for authentication. I succesfuly get a code that i exchange for a bearer token and everything works good. I can make quiet any...
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Hello, Has anyone created a custom SLA for First Business Day Resolution? Idea is to capture how many % of tickets were resolved in first 24 hrs since ticket was created. Regards, Kamlesh
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Hello, Is it possible to set a new feature request visible to everyone in the organization without the need of adding a person to "shared with" in order for them to see it?
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I tried 2 ways to achieve the above : Add opsgenie-JiraCloud integration I configured : "Create and update Jira issues with Opsgenie alerts that are created by other integrations" as I want to fil...
- Question
- cloud
- integration
- jira-cloud
- opsgenie
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I tried 2 ways to achieve the above : Add opsgenie-JiraCloud integration I configured : "Create and update Jira issues with Opsgenie alerts that are created by other integrations" as I want to fil...
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This feature would be similar to the one that we have for the JQL issue search, but instead it would ask the user what automation rule needs to be created where the user is asked to write their reque...
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if any field is empty send email to assignee: how create automation
- Question
- cloud
- jira-service-management-cloud
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1)How do I create a customers drop down column for all my repeated customers breakdown. So that I don't have to key in their store name when there is another breakdown? 2) How do I upload customers ...
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Hello, I'm trying to set up Jira Service Management that way so that users from outside of our organization can be seen by our users as from an external organization. I think it should suffice to pu...
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When agents attach files in comment with "Display inline" option it not visible for customers on portal. It looks like [mediaInline] string. Thumbnail attachments appear coorectly.
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Hi all, I've tried implementing this via a post function as I'm hoping to reduce the amount of automations we use, but unfortunately I can't seem to find a way to add a comment via the transistion ...
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I want to change the key of the project, what areas do I need to check that are affected by this? The project has generated hundreds of requests, but it has not yet interacted with the external syst...
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A defaul...
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Hi, New to setting up OpsGenie, and playing around. One thing I want to try is setting up an integration with Service Desk, so that an OpsGenie team gets an alert if an issue is raised in Service De...
- Question
- opsgenie
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Hi all - We have a 24x5 L1 schedule and a 24x7 L2 schedule in the same escalation policy and are running into a delay that we are trying to work around. By design, alerts are sent via escalation pol...
- Question
- opsgenie
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Hi, I have teams working in queues for customer request. Those request come in via email and into Jira service desk. We are looking to create a burndown report and chart. Has anyone do...
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I'm trying to figure out a way to update details for our service management customers and organizations on a schedule via Automation or API calls. Today we are using third-party Active Directory too...
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