Community resources
Community resources
Community resources
Jira Service Management
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There are two atlassian users in my organisation who are not recieving verification emails from atlassian, but this is not the case for some accounts within the same organisation. I have only tried d...
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Hi Community, we are having multiple organizations (products) within our company some of them being test environments. For the test environments we do not want to send out notifications to user w...
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We´re facing this problem, maybe someone has an idea or there is a best practice... A user has an idea for a new product feature and creates a JSM-ticket for this new feature. The JSM-ticket is beei...
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Hello, We have an SLA where: It starts when an issue is created. It's stopping when a resolution is set. The goals are a bit different: If field Type = Web the goal will be 1h If fi...
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Hi everyone, new here. Sorry won't be able to provide any screen shot but I can describe it as simple as possible. What I want is to only show the Clients based in certain location. Is that possibl...
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As the name suggests we have two groups in our Service Management Project. For the one group, If a member becomes the current assignee of an Issue in the project they should get all notifica...
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Hello , I'm jira service management admin, for an audit, I need to know where our JSM data is stored (countries), including backup sites. where to find this information? Thank you.
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Hi Is it possible to make it some simple way that I have in jira Asset value Jira, Bitbucket, i take this value into customfield. Jira can do it simple. Now i have in Asset Jira extra line what give...
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Hi Community, We have a requirement where, We are maintaining list of attributes in Hierarchical manner to inherit attributes in child from parent. But we have some unique attributes in every chil...
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How to manage demand and supply management in Jira ? Create Positions - Fulfilment ( Profile status ( screening - Selection ) ) - Raise Risk/delay etc on diffrent levels ( pr...
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I have a behaivour that changes the value of field_2 when field_1 is changed. But I want to allow the user to change the value of field_2. When the user clicks on the "Create" button, the behaivour i...
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Hi Team, we are facing one issue, we are using jira data centre version is 8.0.0 the issue is when we open jira service management project queues it's opening fine and I can able to open all qu...
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Hi, Newbie here, We're trying to integrate Splunk enterprise 8.1.3 to our Jira Service Management Data Center via REST API. Since this is my first time to encounter integration via API ...
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I want to allow users to provide images to help illustrate their issue. I have selected the form field type of "Paragraph" but it doesn't allow you to paste an image. Is there a different type...
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Hi everyone, When a customer is submitting a ticket I wish for them to select an issue type (hardware issue, software issue etc). Then I would then like the questions shown to be different dep...
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...usiness entity. Besides limiting exposure of articles, we also want to limit exposure and attack surface to our internal Confluence instance and not opening it for public access. The syncing between t...
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Hi community Hope anyone can help me :-) We are a small software company who just started using JSM with the customer service setup. As it is now our clients report bugs and other requests b...
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I would like to display the "Reason for On-Hold" to the customer when they are viewing their ticket on the customer portal. So it should show up inside each ticket when the customer is viewing the ti...
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Hi, We are currently making a 3-strike rule automation using JIRA we have successfully created the first 3-strike notification. The rule condition is that if the ticket has been assigned to the Wait...
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Hi i need help with geeting an account unsuspended pending payment during the coming week. thanks.
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Hello, i have following Question. Some of Collegues Haven't License, but Sometimes is Needed that They leave Internal comment which are not Visible for Customer We have&nb...
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Suddenly, the SLA Panel in issue view disappeared. I checked the issue layout and I noticed that the SLA Panel in the Context Fields is not there! How can I add it back? Thanks.
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Hi guys, I want to generate report for below queries using filters. Average time taken to approve the 1st and 2nd approvers. (we have two steps approvals in my project) After App...
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I need to create an investigation ticket from an existing issue ticket. Many of the fields in the original ticket will remain the same, so I want them to be duplicated automatically in the new ticket...
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Hi everyone, I'm working on setting up a webhook alert to create tickets on our customer service portal. When a device encounters a problem, it will send a webhook to Jira, which will then automatic...
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