Community resources
Community resources
Jira Service Management
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Всем привет! В нашей компании есть команда, у которой есть плановый график дежурств на месяц. Некоторые агенты работают с 8 утра до 17 вечера, некоторые с 9 до 6, иногда у некоторых агентов есть вых...
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While editing a queue, the ORDER BY criteria is honoured in the preview... ...but upon saving the queue, the order is changed, presumably because as shown in the above image 'This queue is alrea...
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Hi! We need to allow all the IPs available from JIRA Automations (outgoing requests endpoints) in order to whitelist them in our firewalls. Could you please indicate me where i can fou...
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We are working on a customer portal and wondering if we can do a Summary picklist, e.g. Password reset, VPN, etc then could a value in the picklist prefill the issue category. i.e. if Summary is sel...
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I have a Resolved status and want to make sure that the customer selects one of the exposed transitions in the customer portal, either Close or Reopen. Additionally, to make sure that no comments ar...
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When I am downgrading to free plan. the step by step instructions says max number of users that can access a product is 10 users. I have only 6 users but when I following the steps, the free plan op...
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Use case: If customer relation team reports a bug it should be created in JSM including the assignee and SLAs and now this request should also refelect in JS so that we have to manage only one board
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Que tal comunidad, Actualmente me encuentro desarrollando un formulario en JSM el cual consiste que el Usuario solicitante (Informador) solicite acceso a aplicaciones. Es indispensable que el formul...
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For our IT Service Desk in JSM, we're looking for our agents to provide a the Confluence article they used to resolve the issue in a way we can track/analyze the articles. We have the Confluence Sp...
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I'm building out a Schema to track knowledge assets (videos, documents, labs, etc). In the schema, I have 3 sibling Objects -> Knowledge Domain (related product), Use Case, and Knowled...
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These public Github Actions have not been maintained for two years. They are also using a depricated node16. Are you going to update them, or are there any alternatives? atlassian/gajira-login a...
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Today we have two organizations with different domains and different active directory servers, however the teams working in Jira Service Management are mixed among the two domains, and we would like ...
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We have some email domains that are actually Portal only customers. But the JIRA migrator tool keeps transferring them as Users. I can make them as not trusted domain but then I will have to mo...
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I have a request that captures 2 different user fields. When the request is resolved, I have automation that creates an Asset record from the captured data. When I create the record, I want to ...
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Olá, gostaria de saber como é possível eu (responsável e participantes) recebermos notificações de atualizações/retornos nos tickets pelos clientes?
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I'm currently using the Forms functionality on my JSM instance and have a need to export forms as PDFs for printing. When I do this now, it does not show anywhere on the form what this issue key of t...
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Just starting with Jira in the free account. Currently, there are a total of 4 users including myself. Looking at Admin -> Users, I see only 4 users. In Admin -> Billing, it shows "Free...
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I have a user that is loading info into the Asset database in JSM and he wants to control the names of objects that users are adding to certain object types (all lower case and without certain specia...
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Hi! I've been trying to make some web requests with automations when some events happend during the lifetime of an issue (iex, some notes were added). The point here is, when i request somet...
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Hello, I am trying to locate where I may add options to this field in our Jira Service Manager view and our Admin is OOO. We have an existing field that provides us the ability to select an answer ...
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I've managed to change the Customer Portal domain to one more "corporative" so, clients can access using this new name (iex ticketing.company.es/servicedesk/customer/portal) But I'd like to kno...
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JSM Premium is too expensive for what we're trying to do so I cannot take advantage of the Assets in JSM. So, I'm wondering if anyone has attempted to just utilize JWM to keep track of assets (Issue...
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I am trying to collect a count of each brand of computer we have. They are listed in assets. How do I set up an AQL to get this by brand? I am in Data center.
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Hi Community, We're starting to use Assets, and were extremely disappointed to find that there's no app for SCCM integration on the Cloud platform. So we're rolling our own, the SQL used seems...
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Automation rules to send Email notifcations to assignee for Before SLA breach Issues in 2 hra in jir
Hi Guys Automation rules to send Email notifcations to assignee for Before SLA breach Issues in 2 hra in jira clould based on priority for example: if P1 - we have 1hr . so i want t...
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Atlassian Community Events
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| September 4, 2025 1:00 PM PDT |