Community resources
Community resources
Community resources
Jira Service Management
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I have a confluence space linked as a knowledge base to JIRA Customer Service Desk. I'm trying to add a link in one page, to a heading on another page. It works as a confluence user, but when a cus...
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We created different Request Types for different types of request and then grouped them in a Portal Group. For example, Banx Portal group has multiple Request types (image1). But in the C...
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We are busy with a PoC of Jira Assets, particularly wanting to get the Assets Discovery and Agents to work to their full potential in order to assess the quality of the information received and its e...
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Our directory has users going back to 2015, we are looking to do a mass clean-up of the directory. When you delete an Atlassian account all Administrators will get an email that the account has...
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I have been trying to figure out a way to get an issue reporter's phone number into a custom field within the issue. I realize Atlassian doesn't store phone number in its User data, so that takes out...
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I would like to have an automation that if a status is moved to "Escalated" then it will create a new ticket in a new project. This i got. But if it gets moved back to "In Porgress" then back to esca...
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Is there a way to enable the Backlog feature on JSM boards?
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I have been struggling with getting my RFC to send an email to an external user. What I am hoping to have happen (and I am using canned/templated RFC from JIRA) is the client (external user) is...
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Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Cent...
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I am looking for documentation that explains and/or provides examples on how to use a parameter from an Opsgenie Action in an OEC script. Any personal tips or suggestions are also welcomed.
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I was assigned to create a comment when someone write a comment on a ticket that begins with *client, We want to have automation send the message over to the client. If it doesn't have *client, Don't...
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I am trying to set an automation for incoming tickets that will check a field and if it isnt formatted properly to automate a correction to the data in the field. The field is an ssn field tha...
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Hello, I have setup my customer portal for anyone to access and submit a request without needing to log in. However it seems like after submitting the ticket, customers can only reply to the t...
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Are service requests the only available issue types that can be used by external customer service teams?
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Hello Community. I use automation with assign and comment rule. when smb create a ticket on portal, based on one field value I choose an assignee for ticket and than want to leave a comment "{{issu...
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Hey Atlassian Community! 👋 I’m @Prithwish Basu , and I’m a Senior Product Manager here on the Jira Service Management team at Atlassian. I’m excited to meet everyone here in the community—...
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In various places in the documentation there are code snippets and examples of how do configure certain things for the jira-github integration, via the .jira/config.yml file. Is there somewhere docu...
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How to mark from which organization is email request based on customer email.How to set it by domain
Hi, I want our customers to open requests by email for a specific jira project, it is possible, but inside one project we have many customers. We need to follow from which customer org...
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When going to generate reports, the "Time to Resolution" stays a flat line at 0.00 no matter what I change. What am I doing wrong so it will show the proper times, and not just 0?
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I'm relatively new to Jira Service Management setup and I'm trying to achive an automated job for creating cloned issue when a customer answer in a resolved issue. I have created this automation tha...
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Hello Team, I would like to ask how I can configure this part of a request from. When someone picks "No", the next field should not be required. (See screenshot) Please let me know if you need more ...
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I'm trying to generate asset labels but this wysiwig it just awful. You cant even select black text (grey only) Really..... Also you cant even center the text.. Does anyone know how to change this ...
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Hi, Community! A customer that has access to many projects came to us and told that when he goes to Advances request reports he can not see one of the customers in advanced reports and...
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Short video shows yu what happens https://iframe.mediadelivery.net/play/215483/a773c92d-57a7-4cdf-bb91-b0f549a7aea3
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Hi Team, I need to export the History of Issues in some Data from Jira to Sheet, csv or xlsx format. In here this shows history of what are all being updated and status changed. So w...
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