Community resources
Community resources
Jira Service Management
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I am working in JIRA Cloud and have a Service Management project. I want to have issues created in that project when alerts are fired from the Operations page. However, all the documentation that I c...
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I can see a specific organization has access to X number of projects, but there doesn't appear to be a way to see which projects those are. I've searched even at the API level and cannot find h...
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Good Afternoon Folks, In the process of learning and configuring Jira Asset Management and looking for a way to inherit data from connected objects. For example - I assign a Laptop to a User...
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Hello guys, please I already have the connection from Jira to Azure with the official marketplace add-on. Now, I want to run a project pipeline on Azure when I transition a Jira change request status...
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Our desk is required to set up an SLA for update frequency, which varies by priority. I currently have the SLA set up with a workflow edit by adding an "Update Issue" status to the work flow that all...
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I'm pretty new to JSM and still trying to figure everything out. However, I'm trying to create some automation that would allow me to see the Asset Object assigned to the Issue Reporter. For...
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We are looking for a way to create and use (and reuse) templates for different reoccurring tasks. For example: Let say we need to on-board a new client. That task might always have 7 different sub t...
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Hello, We are creating an issue link from the Service Desk project to the INF Project. I want the rule to work if reporter = jira-pmo-cloud group in the Service Desk project. I want the co...
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I am trying to create an issue via Jira REST API on Postman and Link that issue to existing issue in JSM based on custom field. Is there any way to Link the issue with existing issues. Here is my J...
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I am migrating one of our departments from a Team-Managed Jira Software project to a Company-Managed Service Management project. I've recreated everything to be as similar as possible in a way that m...
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Good day, all! I need to create a report that will provide the count of all requests received to our service project by "Request Type" Example 20 for password reset, 50 for Security, etc. I am ...
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Hello, I am stuck on an automation I want to set up thats a little complicated. I want to set an automation up that when fields on the linked issue are updated, it copies the updated fields to the l...
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Hello, On some of our issues, we have a form below the issue, that we fill in like this : Once you've filled in the form and clicked send, an automation is activated, the form is automat...
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Please specify the automation rule execution limit for single project automation rule (not global rule ) for Jira service management data center
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Ok, minor thing. But I noticed that after migrating from Server to Cloud, the empty (unassigned tickets) queue is showing this: It use to show the "team coffee run" message or similar which was ...
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The version of data-center is 9.4.9 and the version of JSM is 5.4.9. Is there a way to hide attachments (images, files, etc.) from appearing in the customer portal? I've tried disab...
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Hello there, We have successfully set up and configured Insight Discovery and we have configured the initial import in an empty schema. I would like now be able to run multiple import...
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I cant access parent issue through JWME post function "Transition issue" as I want want to close the parent issue when all its subtasks are closed
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Hi I have created an automation rule to create a JSM issue & update certain fields in it . While editing the issue there are few asset custom fields which are not getting updated. I wrote AR ...
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connected email account connectivity goes down with the admins un-aware of it. how to be notified as admins that an email connected account is no longer reacheable , or having troubles ... ?
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In the last Jira cloud update new system column appeared in dashboard widgets named "More actions". Is there a way how to disable/remove this column? Jira version: {"baseUrl":"https://atajira.atlas...
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Hi, Community! I have a project in jira which was used actively by customers. Now we have migrated the project to the other jira site, but customers still have access and use the previous si...
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Completed JIRA Task should transit to VnV as per the workflow. This "VnV task" need to communicate (duplicate) to VnV team by generating incident request in JIRA service management. Automation has en...
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Hello community, We need a field of a dynamic form to be filled automatically by Behaviours after the creation action. For example that it is filled only with the email of the current user. I tr...
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Hello, We need to know if it's possible to add query parameters in the URL of a dynamic form, so the form is already filled, (If the customfield exists) Put the URL and in the URL add ...
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| September 4, 2025 1:00 PM PDT |