Community resources
Community resources
Community resources
Jira Service Management
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Dear Experts, While working on tickets, if an agent adds a new participant who doesn't have access to JIRA or the customer portal, they receive an invitation to join the Customer portal. We want to ...
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User "KO" has created an issue, and is reporter, however when another user "EG" and "TV" are looking at the reporter field of this ticket the reporter filled is filled with my credentials "TA", there...
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A request is to be approved but was declined earlier , the new approver is visible in in the "Declined" field in the portal, but the approver has not declined or approved this request yet
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I want to get the design of a form. This contains the field id, accepted values (radio, dropdown values and their individual id). I can't remember how i used to get this.
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Hi, I have permitted my client to raise Jira Service Management tickets through our jira Customer Portal. They can raise it without any issues, Can we show them their pending tickets on the...
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Hello, It is necessary to create so that in the Jira I can choose the ticket resolution date from the calendar and at that moment the SLA starts counting. Example: Today is 01.01.2025 In the cale...
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Hello, can someone tell me what is wrong with this AQL? Before the recent incident it worked just fine.
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Hi, I am using automation to create an issue on a monthly schedule. For this create issue I need to put a lot of information in the description of the ticket, and I am hoping I can use the ma...
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I have created a JSM project for our internal IT requests. Everyone at the company is added to the `jira-servicemanagement-customers-xxx` default group, and the JSM product role for this group is "C...
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Hello! I'm currently exploring options to automate responses during specific non-coverage hours within our SLA calendar. Specifically, we want to address the period: between Friday 6 PM a...
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Is there a way to surface the form in the email notification? We'd like to surface the form that was submitted to the "approvers" so they can easily view what was submitted.
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I have a requirement to link an external form on one of my portal screens. I have hidden all Request types, so no input forms are visible. The data to be shared with users is shared in the Portal I...
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Hello Everyone, Our organization primarily relies on Slack for communication. We've been using Halp via Slack for ticket intake, and our internal ticket submitters have become pretty accustomed to m...
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Hi, I have a QA sub-task (Subtask 1) created under a Task ticket (Task 1). Defects are being linked to this sub-task (Subtask 1) (with "relates to" value). Below the "Issue Links"...
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We have a large inventory of microphones, all under an object type of Microphones. We now need to separate our microphone inventory into two sub-categories, "USB Microphones" and "Recording Mic...
- Question
- atlassian-platform
- jira-service-desk
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Our company currently uses Jira Software - Premium account, and we are hoping to implement Equipment Management. A few of the things I am wanting to track are depreciation of the equipment, ...
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how to access JIRA Software Projects in JIRA service management Automation Rule Creation
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Hello, I've linked site24x7 and Opsgenie together and I don't succeed to send Custom Parameters. On site24x7 I've check "Send Custom Parameters" : But I don't succeed to get it on Opsgenie. Fo...
- Question
- opsgenie
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The scenario is that I have three separate teams under an organization that works in a common US time zone. I have a contracting team working in a different time zone which fits perfectly to use the ...
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In our Change Mgmt workflow we need a minimum of 5 people to approve a change. The CAB is generally 7 or so people. If, say 3 or 4 of the CAB have "Approved" it, how would I go about setting up an au...
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I inadvertently created a bunch of initial status options when importing a CSV file into Jira service management (newbie mistake). Where do I locate the setting to remove all initial status’ that wer...
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i need to take off some objects in host group. some servers are there and i need to put in other place of th schema, its posible?
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Hello, I am willing to move a bulk list of issues from one project to another, is that possible in scriptrunner?
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...angalore") { subCat.setHidden(true) } else { subCat.setHidden(false) } Please let me know how to hide an option from the field.
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I have multiple assets objects types that all have an attribute called "Assignment" of type "User". I have (2) custom fields: "Single User Picker" of type "Single User Picker" with ID customfield_1...
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Atlassian Community Events
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| 23 | |
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| Subject | Author | Posted |
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |