Community resources
Community resources
Community resources
Jira Service Management
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Good afternoon, everyone. I've the following issue/question: I have an email account connected to my JMS platform; lets name this example@gmail.com. I have an automation set up that will create a s...
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Buenas Tardes, Alguien me puede ayudar con lo siguiente una integracion ya que actualemente no manejo mucho jira crear una integracion con bitbucket para crear una especie de dropdown donde podamos...
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I am just setting up My Jira Service Management. I have a direct link with Confluence (free). When I try to add a KB article I get an error stating that an article cannot be created at this time. Try...
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How can I edit name of request type in JSM? without duplicating
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Não consigo ligar meus tipos de pedido com o tópico criado. Conforme a imagem um, eu já tenho o portal criado e tópico de problemas também, entretanto, conforme podem verificar na imagem 2, quan...
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I can not add them because whenever I try to do so I receive a message that they are blocked
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Working in Jira Cloud and also using Confluence Pages for Documentations. Is there a possible app or function within Atlassian to let the Documentation in Confluence be searchable within submit...
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Hi, I'm craeating a form to receive customer cases in JSM (Data Center), using the app:ProForma Lite: Forms & Checklists | Atlassian Marketplace Notice that, users not logged in can't s...
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I'd like to create a service management project where tickets are questions that are frequently asked and become "knowledge articles", NOTE: not a knowledge base from Confluence. These ticke...
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Hello, I'm trying to get tickets auto assigned to users when a ticket is created and the description contains a value. How do I go about adding more then one value? I'm very new to this. I t...
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I have a dashboard that shows me the number of tickets in a queue, I would like to know if available can we setup an alert to certain people if a queue hits 15 tickets at any moment in time during th...
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Hi everyone, I'm trying to create an automation rule in Jira Service Management that is triggered manually. This automation rule should access a Lookup Table where each country is associated with an...
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Hi there, I am trying to figure how to create a custom rotation schedule, we were 3 people on the schedule and now we are down to 2 people, I need to create a new schedule where 1 person has 2 weeks ...
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- opsgenie
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I would like to export Asset data (like hostname) and the inbound reference data of application (installed software) to include the application name, version, release. I can not seem to find...
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Hi while user trying to login the Opsgenie, getting invalid username and password.
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- opsgenie
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I have activated board feature in my service management project but when I create any subtask it appears as a new ticket on the board, how can change the setting to hide the subtask and show only sta...
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Currently, when an error occurs in JSM automation, only individuals are notified by email, but is there a way to notify groups? Or, is there an add-on app that can send email notifications to multip...
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Bugs having Linked issues as (Blocks) How many blocked issues are there in that Bug , that count need to be updated runtime in one field
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I have a problem and don't know how to handle such a workflow right. OK, in my company we have several approval decision before a product gets published. Every products has normally the same wo...
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Hi All, Currently we are having JSM premium license application, and along with it we are having a sandbox and a Dev instance within the same organization. Could you please help me to create a new D...
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Hi Team, I am using below CURL to create JIRA ticket and executing this from BMABOO task. but, it gives error. curl -H "Authorization: Bearer 3MDgyNTkyNDg4OvlA8+ZZx2sJona6C" -X POST --da...
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current set up for my project is when i click on "create Linked issue" a window pops up and i will need to fill in the information manually. i am looking for a way where when i click on the link, a ...
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Dear Community, I want to hide my priority list only for one Request type. The following script works only for the issue type create/edit/view screen but not works for the Request type create ...
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Hi, I have a webhook that is getting JSM issue information from another project. I am trying to find where in the mass of JSON the status is located. When I log {{webhookData}} in the au...
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Hi everyone, I'm still new to Jira so bare with me please. What I'm trying to do right now is have live asset communication between the asset managing software my company uses (its called Sunbird), ...
Atlassian Community Events
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