Community resources
Community resources
Jira Service Management
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Hello, I'm attempting to create a workflow on a team-managed board. I have created a custom field called 'Developer'. The goal is that once the ticket is assigned, the Developer field will be popula...
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Greetings, Jira community! Does anyone know how to use a filter (or any other mechanism) to pull out a report with the time entered by the dev team members for a specific date range? There are so man...
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I'm trying to create an update frequency SLA and it is dependent on comments to the customer (not by the customer, or internal comments). Does anyone know what smart condition values I could use here...
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I'm trying to view this link: https://support.atlassian.com/requests/PS-164898/ But I get "Unable to display request"
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hi, I'm trying to get support from my site admin, however, seems like nobody knows who the admin of my organization is. How can I check if we have one?
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Hello, We made an automation as follows. @Trudy Claspill thanks thanks <3 I would like to add the following rule to this automation. @Trudy Claspill Can we w...
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in the UI of Assets there are the following status options Action Needed, Active, Closed, In Service, Running, Stopped, Support Requested, Disposed, InActive, In Stock, In Transit, In Use...
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Hello Everyone, how are you? I'm worker at brasilian company Lincros. Recently the Atlassian did a update in interface Analytics Opsgenie. I need to do the Download Number of Alerts Det...
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- opsgenie
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Hi Community! I'm attempting to create a single dashboard that will contain info from both our "service desk" (incoming requests from internal customers) along with our "project jira" (c...
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Is there anyway to be able to vote for a ticket from a queue, rather than having to open the ticket, then select vote, then actually vote? Feels as though 3 steps could be amalgamated into just 1 ste...
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Hey everyone I have a hard task. Windows Defender API sends us an email to our Jira service management, which becomes an incident ticket. The issue is that the description comes in wiki format and t...
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Hello, we use Matrix42 for Customer-SelfService. We would like to integrate JIRA / Confluence Self Service in it as well. Idea: The employees start choose the Service in Matrix ...
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Hi, I have a problem in Denmark. When we change status in a ticket, the screen freeze. At the moment we change from Open to In process - and then to another status. If we go directly fro...
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I have installed Asset discovery in my machine.I have executed the cmd discovery.exe -s and configured the comment settings , scan settings , credentials settings. In scan setting id 1 i gave the loc...
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Hello Atlassian Community, We're currently using the JSM free plan and considering upgrading to the JSM Standard Plan for its additional features. Before upgrading, we'd like to know if there's a wa...
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Hi, I create new queue in Service Requests. I want to display this queue when user log in. How to set initially displayed this queue? Is there a specific queue tha...
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Importing issue: externalId='1886682' indicates what went wrong？
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Hi, Yesterday our service desk suddenly received multiple email messages all at once, some of them being several days old. Checking the Connectivity log revealed that email pulling had been failing ...
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When our clients reply with an email with an attachment (image, document or other files), we need to receive it in the issue. But such letters do not reach to Jira at all. Also we have in answers em...
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Not all responses from our customers are added as comments to the issue. It seems that when they compose a reply using Outlook or other mail processors, those processors add Re: to the subject and ad...
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If you display the field Date of last comment in a JQL filter query, the Isssue is collored red and bolt depending on the date. Is it possible to switch off this functionaltity?
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I wanted to query all the initiatives first in one widget. Based on the phase of initiatives i wanted another widget that will query all epics under each initiatives
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I have a field (field A) that holds multiple selections and field B that holds the same list but is a multi group selector. What happens, is I have an automated task that changes field B to the same ...
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4/17 UPDATE: I changed the question and will post solutions I found in comments to avoid making this longer. Original Post: I am creating a project that when the issue is updated I need t...
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Our client have some questions about the email channel receiving issue tickets: Is there any difference handling for our developer using IMAP or POP to setup the email channel? Is the attachment r...
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Atlassian Community Events
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| 19 | |
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| September 4, 2025 1:00 PM PDT |