Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to inform end users where their ticket placement is?
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Is there a way to add a role across multiple teams for notifications? The Director of Managed Services should be notified if an issue is near its over time period for response. For example, Severity...
- Question
- opsgenie
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I have 6 sections to an automated email. If the {{#issues}} returnes a value the bottom boarder of the above paragraph renders. If it does not return a value then it does not render the bottom boarde...
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how to add agile boards in "jira boards" add-on JSM ON-PREM
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Hey Folks, I have created a google form which creates JIRA ticket used by the sales team (They prefer creating tickets via Google form than JIRA). Since the script uses REST APIs which is authentica...
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We have a requirement to hide custom fields for a specific project. When we try hiding these fields through Field configuration, fields are getting hidden in Issue screens(Create, Edit and View) but...
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ScriptRunner has an built-in script that allows to clone existing project, which copy all instances (issues, schemes, etc.). I need an option to copy only issues (in perfect scenario found by ...
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Hello, I would like to ask how can I move a project from one place to another on the customer portal view. I would like to move the "Ad Hoc Cost Approval" to "Payroll"
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When opening a ticket, in the share with field, keep the default nobody.
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Hey guys, we are currently setting up a JSM instance with different request types and knowledge base articles/documentations. We additionally configured a Refined Site to make it look more professi...
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Trying to find a way to change the value of a field when a value is chosen on another custom field from a large number of values, I am not familiar with JSM but I know in Jira software we ca...
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Essentially wondering this because I want to do a power automate flow based off of a bookings page. That way when an appointment is booked then it will create a ticket in Jira for us. Would there be ...
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I need to do something like this: if customer select 1st request type then automaticaly creating the issue in the jira software and auto assigh to 1st people. If select 2nd request type then automati...
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Hi all, Part of our workflow is to perform a validation after a deployment to ensure system is behaving as expected post deployment. If this fails, we return ticket to a post deployment valida...
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We are using Opsgenie with Jira Service Management (JSM). We have 15 user licenses for JSM, and I've created 8 teams/groups in Opsgenie. Each team has around 10 members, more or less. I want to know ...
- Question
- opsgenie
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Hello Jira Community, i'd like to ask a question. We can't give access to a project to certain people, but they have to watch some of the tickets that are in the Project. Can I give them Permissio...
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Hi, We are using an external system that executes batch jobs. The execution of a job is reported by email. Whenever a job is executed, failed, succeeded, .... a status email is sent to a specific e...
- Question
- cloud
- jira-service-management-cloud
- opsgenie
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I want to copy a Information automatically out of a parentissue into a subtask, while creating it. Is this possible?
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Hi, I want to get a list of all sub tasks where they have a parent I.e Issuetype = Sub-tasks and linkedParent = [system] Post Incident review ive tried something link this but get...
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On the Project templates screen, I can't see Software development on the left and there's no Kanban template. I have selected jira service management.
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Hi, I've been trying to figure out how I can make a template out of several issues as epics with certain set subtasks and several regular tasks. We are trying to make a standard setup for vario...
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Hi all! In JIRA Service Desk, any contributor can add a new contributor to a ticket. How can I make sure that only the Creator of the Request can add a participant on the user portal? ...
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Valores e cotação Trello.
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Hello, I in my workflow i have a transition avaible for all state, when this transition is used, i need to change the issue state to "OPEN". I have create a Fast-Track transition with s...
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Hi, Would it be possible for an issue that includes more subtasks? If the last subtask is still open, and the main issue is waiting to be closed, then the main issue is moved to the assignee...
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