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Customer reply not replying to original email

Ben
Ben March 18, 2024

Hi everyone,
I have turned on the customer reply for when a new request is created. 

Currently when you email a new ticket, the automated response comes through as a new email.

I would like the automated response to be a reply to the original email. Is this possible? Seems like it would be logical.

Thanks

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Ben
Ben May 20, 2024

+1

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