Community resources
Community resources
Community resources
Jira Service Management
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Actually we were trying to implement our Jira Notification mail and it is giving some notification in Plain way. Can we customize the mail content as per project ? We wanted to add some input...
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The lookup objects automation action does not show all schema, only 25 schema's are displayed. Is there a way to find out what causes this? Kind regards, Nico
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Hi, Since I have no knowledge base linked to my project and I just want customers to have access to their tickets I would like to disable entirely the search bar. I found info (see screen) that one ...
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Dear Community, I am looking for a way to update the field “request type” in a mass processing. Unfortunately, the mass processing or the filter does not offer the possibility that I only output suc...
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I have my projects included under JIRA3 and if I need to move that to JIRA2 what has to be done.
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On one of create screens we have a mandatory field called 'Project Manager' which is a user picker field. We have found however, that people are later deleting their name out of this field, leaving ...
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I used to work at a company that had a field where developers could enter what they did to fix the issue. This was a different field than the "Comments" field. At the company that I'm currently at, I...
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Hello, How to comment on the master ticket and send the comment to all child tickets. I tried the automation ( see Screenshot), but it also sent the intern's comments to the customer, and we didn't...
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Hello, I need to delete some organizations from the list of organizations of a particular project If possible I will user api rest, but with the code I read from https:///developer.atlassian.com/...
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هل يمكنني مناقشة مشاريع تجارية واجتماعية هناوبلغتي الام..العربية
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- jira-service-management
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So I've been trying to tinker with running scripts through JEC, but I can't find anything at all about how to use JIRA data as a parameter for my scripts. Yes, I can send the data to JEC a...
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We are going to ask for unmerging Jira Service Management and Opsgenie. My question is if our current setup and configuration of Opsgenie will stay the same as it is now (teams, users, integrations, ...
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- opsgenie
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I am an organization manager. I want to manage my users well and create a good organization. From whom and how should I learn?
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Hello, Looking for some details regarding the data security model of opsgenie integrations. I understand that they function as slightly more complex API endpoints, but who writes the code? And is ...
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- opsgenie
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as you can see I created with english language but, category column created in Korean language even though I changed all language (system, personal setting) to English. the column "범주" is created by ...
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...o"){ getFieldByName('Log Work').setHidden(true) } if( Result == 'Si'){ getFieldByName('Log Work').setHidden(false) &n...
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hello Team, I'm new to JSM :):):) i have checked few articals which is related to 3 Strike rules but these diff senarios. i want to make it simple Rules. when ticket status in Pending ( w...
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Hello Everyone. I have a service desk that looks like this: How can I make this look a bit nicer? I know how to change the title (e.g. 'Incident Requests' to 'Click here to raise an i...
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How can we create an automation that notifies the assignee of the primary issue when a linked issue is done? This is for us to avoid missed cases. For example, our company has different teams ...
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I have a longish form which I would like to break into 5 sections (I am copying from an existing PDF form). How do I do this I Jira, I have just spent hours looking.
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Hello Everyone. I have a request type of Change Request that shows an RFC form in the servicedesk portal for customers to fill out. My issue is that I have a cascading drop-down called Project that...
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Hello Everyone. I have a cascading drop-down field called Project that has categories inside it (e.g. Microsoft > MS365). I want to create another cascading drop-down field, called 'Sub-catego...
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Afternoon, I am inquiring about the ability to spin up separate instances of jira service desk under our organization. We have two very distinct types of services and would like to separate them int...
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I have found in automatons where you can schedule for every few days, weeks,... or a specific date. However, this doesnt help me as i need to generate sub task tickets that are created from the date ...
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1. We are starting a project to convert our Data from ServiceNow to JSM 2. Is there a template available that shows all fields that need to be mapped? 3. Is there a way to look in...
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