Community resources
Community resources
Jira Service Management
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Is it possible to automatically attach documents to a Jira ticket based on key words? Eg, a ticket is created with a subject (or even in the body) with "Error code 1234" Is it possible to h...
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Hey friends, I'm looking to get a couple reminder emails set up, but I'm having trouble wrapping my brain around the smart values of automation to get this going. 1. The first one is setting up an ...
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How do I un-license the Atlassian account owner from being an Agent of Jira Service Management and therefore this user should not be counted as an agent? I tried in user management but it is grayed o...
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Is there a way to apply an automation to color a field (Due date) when 30 days till it reaches date?
I have several date fields in Assets that I would like to apply an automated rule to change the color the closer that date gets to say the due date? I'm on a DoD network so third party apps ar...
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Hi, Can we restrict editing of an issue once it's passed thru a specific transition in JSM (cloud)? Our flow has these states Waiting for review ----> Submitted for changes ---> Change...
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I reworded this question here in a new post. See comment.
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I know you can have multiple portals within a single Service Management cloud instance, one for each separate service management project. I need to find a way to restrict what portals show up on the...
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We have contractors and a separate section in our assets for the contractor laptops. When a laptop is assigned to one of those contractors, a contract is sent to them that contains the device informa...
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Hi all! I am new to using the Atlassian API. What I want to get back is the person who is assigned to a ticket. I got the GET request working and am able to retrieve all the Service Management data a...
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I have a use case where I need to enable external users (who we will NOT know who they are ahead of time) to create requests for assistance in a Jira service desk portal. These requests will ask for ...
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Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
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Hi This is regarding Opsgenie accounts got suspended suddenly. If am trying to add again, again it's suspending. Could you please let me know how to resolve this issue.
- Question
- opsgenie
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Prezados, preciso de um apoio. Fiz alguma alteração no meu portal, onde controlo os chamados internos e gosto do formato painel, porém, meus issues não são mais exibidos lá, aparecem apenas nas fila...
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Hi, recently in my company, we migrated from Jira Software to Jira Service Management. It turns out that in the previous instance, we had Scrum boards, and now in Service Management, they are not ava...
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Well, first of all, it's good to know that this process is very useful for HR guys who handle resumes on Jira. I was looking for a way to link similar issues. For example, based on information field...
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...he true picture? Thanks, George
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I am using JSM, and customers can submit issues using portal. My request types each have a form linked, and the form fields are linked to custom Jira fields. I have a few specific fields that I want ...
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I have installed Jira Service Desk Data Center with trial license. Also also installed Jira Data Center mobile app. My project have 121 organizations but I only see 20 of them when I want create issu...
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How to configure Jira Qchat alone accessing through externally?
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I am testing out the 'reply to customer' feature on a few issues in the queue, but it seems clients on Microsoft 365 are unable to receive notifications via email. However, clients using Gmail can. W...
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Hi Guy's, Please forgive the nube(ish) nature of the question, but I'm new to JSM and the searches aren't finding much of use. Within an ITSM project I define services and components (Though th...
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Hello everyone, I'm seeking guidance if anyone can please assist with my issue. How can I change my agent ticket view layout to look like this: Currently our ticket view looks like this...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi all, I need to update the JSM Project email to a new one, but unfortunately I'd like to keep the old one for a little while in the interim while users get used to the new one. But it looks like I ...
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Hi Everyone, I've noticed that with the recent update to the Reporting Menu, the option to download raw alert data on Alert Analytics seems to have disappeared. This feature was quite crucial for my...
- Question
- opsgenie
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Hi! I'm looking for a way to limit the view of tickets for our external consultants. They should be able to only see tickets assigned to their group in Jira. I was trying to use the Issue securit...
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| September 4, 2025 1:00 PM PDT |