Hello, I am curious about some things about JSM. I am new to receiving alerts in both JSM and opsgenie. To my knowledge (my notification settings match with the rest of the team who does get called), I have the right high priority notification rules set up for my account. However, the only items i get called and texted for are for on-call schedule start/end alerts. I wish to receive calls for these critical alerts as I have set them up. I have the contact information as a contact on my phone and set notifications for that contact to "priority." All calls and texts should never be blocked on my phone.
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