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Not getting calls for alerts

Samyak Dalal
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March 9, 2026

Today onwards, I'm not getting calls for alerts on my phone, prior to this, I always use to get calls, my email and phone number both are set-up in the notification tab of on-call, today I got one call,but on the alert page can't see my name too for that alert, in terms of who acknowledged it.

1 answer

0 votes
Benjamin
Community Champion
March 9, 2026

Hi @Samyak Dalal ,

 

Was there any changes done on your profile or on-call schedule? Are other team members on the on-call list facing the same issue or just you. I checked Atlassian status and the OpsGenie service seems to be stable. 

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