Not getting calls for alerts

[Samyak Dalal]

Today onwards, I'm not getting calls for alerts on my phone, prior to this, I always use to get calls, my email and phone number both are set-up in the notification tab of on-call, today I got one call,but on the alert page can't see my name too for that alert, in terms of who acknowledged it.

[Himanshu Tiwary]

Hi @Samyak Dalal ,

Welcome to Atlassian Community

Atlassian’s alert flow stops normal responder notifications once an alert becomes acknowledged, unless a policy says to continue while it stays open.

So I’d suggest checking:

your personal notification rules

whether voice calls are enabled in your contact methods

quiet hours / mute settings

whether the alert responder list actually included you at the time

the alert log or audit trail to see who acknowledged it and when

If everything looks correct and this only started happening today, then it may also be worth asking your admin to check whether anything changed in the team routing, escalation policy, or on-call schedule.

A simple test would be to trigger a fresh test alert assigned directly to you and see whether the call arrives. If the test works, the problem is more likely with routing or alert ownership than with your phone settings

[Benjamin]

Hi @Samyak Dalal ,

Was there any changes done on your profile or on-call schedule? Are other team members on the on-call list facing the same issue or just you. I checked Atlassian status and the OpsGenie service seems to be stable.