Adding summary to internal notification

[ckopanon]

Is it possible to add the summary to this internal email notification? If so how?

[Arkadiusz Wroblewski · Accepted solution]

Hello @ckopanon 

if this is about internal notifications in JSM Cloud, then usually no, not really in the built-in template.

Customer notifications are the ones you can customize much more directly. Internal notifications are handled separately, and Atlassian’s Cloud docs pointing focus is more on who gets notified / on which event, not on editing those internal email bodies to add extra fields like Summary.

So if you want the Summary explicitly included in a custom way, the more practical option is usually to use Automation → Send email instead of relying on the default internal notification.

[Igor Medeiros - Modus Create]

Hi @ckopanon 

Adding to what Arkadiusz sent, the built-in JSM internal notification is fixed and cannot include the Summary field. The Automation → Send email path works, but you end up rebuilding the layout, fonts, and the issue link block by hand.

If you'd rather edit the internal notification template directly with Summary, comments, and any other field, our app Notification Assistant for Jira gives you a drag-and-drop editor with per-project templates and full smart-value support.

Feel free to reach out if you'd like to learn more.