Community resources
Community resources
Community resources
Jira Service Management
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Just starting with Jira in the free account. Currently, there are a total of 4 users including myself. Looking at Admin -> Users, I see only 4 users. In Admin -> Billing, it shows "Free...
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I have a user that is loading info into the Asset database in JSM and he wants to control the names of objects that users are adding to certain object types (all lower case and without certain specia...
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Hi! I've been trying to make some web requests with automations when some events happend during the lifetime of an issue (iex, some notes were added). The point here is, when i request somet...
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Hello, I am trying to locate where I may add options to this field in our Jira Service Manager view and our Admin is OOO. We have an existing field that provides us the ability to select an answer ...
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I've managed to change the Customer Portal domain to one more "corporative" so, clients can access using this new name (iex ticketing.company.es/servicedesk/customer/portal) But I'd like to kno...
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JSM Premium is too expensive for what we're trying to do so I cannot take advantage of the Assets in JSM. So, I'm wondering if anyone has attempted to just utilize JWM to keep track of assets (Issue...
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I am trying to collect a count of each brand of computer we have. They are listed in assets. How do I set up an AQL to get this by brand? I am in Data center.
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Hi Community, We're starting to use Assets, and were extremely disappointed to find that there's no app for SCCM integration on the Cloud platform. So we're rolling our own, the SQL used seems...
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Automation rules to send Email notifcations to assignee for Before SLA breach Issues in 2 hra in jir
Hi Guys Automation rules to send Email notifcations to assignee for Before SLA breach Issues in 2 hra in jira clould based on priority for example: if P1 - we have 1hr . so i want t...
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Community, Im looking for the recommended apps for a Kanban Team Im looking for some simple data points i.e Cycle time of a User Story over a 10 days period Cycle Time of a Bug o...
- Question
- cloud
- jira-cloud
- jira-service-management-cloud
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There is one status "Page go live" and after that there is " Published" when the status is moved to "page go live" the issue will be assigned to content editor and then the content editor will manual...
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I do not see a way for Categories to be fully deleted from Jira. I deleted some from my Work Management project, but they still show up when I group by Categories. Can I or Atlassian remove th...
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Hello, good morning everyone. I have an issue that I can't solve. In Jira Service Management, when a client creates a ticket from an email, and an agent marks it as "waiting," if the client wants to ...
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I have created the automation to push the attachments attached in comments from JSM to JWM and vice versa but it is not working.
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We are upgrading the Jira Application from 8.5 to 9.12, how can we identify the required version of Atlassian market plugins. Where can we find the Atlassian market plugins compatibility with respect...
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I have activated the widget and require one for Spanish and another for English. Please advise on how to proceed. Thank you in advance, kind regards
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For some time, I've been working with clients who chose Zendesk over JSM for ticket management. This made me wonder if the JSM team could have done better at marketing the software or if there are fe...
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Im looking for an extension that allows me to select work days for auto assigning. Does anyone know an extension like it? I would like to be able to select the days individuals work to be able to aut...
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Hi, I wanted to create a Filter for every Shift. There are 3 Shift i a day as below. Shift 1 = from 5:00 AM to 9:00 AM Shift 2 = From 9:00 AM to 6:00 PM Shift 3 = From 6:00 PM to 10:00 PM Purpos...
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Hi all, basically I have 2 form things I'm hoping to do: Say I have a field A with items [a1, a2, a3, a4]. I think want [a1] and [a2] to then show a new field B to display [b1, b2, b3]. And I wan...
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Hi Community! I am looking for a way to I add a clickable link to the Jira form in a project. Is it possible?
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Dear Community, is there a way to restrict access to all the customers of one jira project to the portal. I am dingo migration from one jira site to another and I'd like to restrict t...
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Hello Jira Community, One of my automations seems to be limited in its functionality and I'd like to request your assistance. My goal for the automation is: When users are added to the 'Req...
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Dear Jira Asset Community, I am faced with the challenge of building an information network in Jira Assets as part of an ISO 27001 certification. So I want to reference the business processes ...
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When registering FREE plan it's written upp to 10 users or 3 agents. We are an not profit association that manage a building, so we expect to allow every one in the building raise ticket when things...
Atlassian Community Events
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