Community resources
Community resources
Jira Service Management
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We'd previously used Halp to feed into the template Answers in the Assist Slack app. Now that that is no longer, is there not a way to have the Canned Responses from Jira feed into the Answers in Ass...
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Hello everyone, we are a IT-Service company which provides admin as as service to small to medium sized businesses. To handle the support request we use jira, but we'd like to improve the usability ...
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We have objects that contain users (some have multiple users) within our assets schema trees. We need an automation to send out an email to each user within these objects when a field value change is...
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I have a form in my JSM project. The form has a question: Question? [ ] X [ ] Y [ ] Z Now, I want to create an automation that will post a comment that will look differently depending on what ...
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Hello! I'm trying to integrate stackdriver, opsgenie and statuspage, with several pages in statuspage. The flow works perfectly on one of the status pages, but not the other. An incident is ...
- Question
- opsgenie
- stackdriver
- statuspage
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I have a Help Desk project that end users use to raise request for access requests, production issues and also request for new features / functionality. At present all these requests are coming up a...
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I need to automate the assignment of tickets that arrive to my support board in jira (I am customer support) Also set alarms for when a ticket was answered, when the management time expired. Curren...
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I am looking to create a survey or some sort of automation that collects both CSAT and Customer effort scores. These are both required metrics/reports in my service desk. I'm not quite sure what the ...
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I've been advised this is a better route to go rather than team managed, but can't figure out how to do it.
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I actually want to understand How does HALP streamline communication between Slack and Jira so that we can replace it with something else.
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Hola! Les comparto mi problema; al querer exportar datos de incidentes en Jira Service Management He creado un formulario con campos que no están vinculados a jira para que los usuarios reporten in...
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Is it possible to automatically update the issue status when writing and posting an internal comment, using the /status function? If not, any suggestions on how to approach?
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We have been asked to find when a portal only user was created but I am not seeing where I can get that information. How can I get this?
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Is there a way to set the limit of characters shown in each comment of a ticket? And if you want to continue reading, it will display a "read more" button. Similar to Quora and other for...
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I am trying to integrate Nagios to Opsgenie , I cannot upgrade the version of Nagios (will not go into detail) , this means no chance to use the plugin due to incompatibilities, I am using the API .....
- Question
- opsgenie
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I've followed the articles on how to set this up and I have both the OG integration and the LM custom http delivery. On the LM side I can see the Opsgenie payload go out. On the OG side I can see i...
- Question
- cloud
- logicmonitor
- opsgenie
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Hi I am trying to get an automation that does the following Run when the following Issue is created Of a certain request type Then "Clone Issue" into same project And "link Issue" to trigger i...
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In our workflow we have peer approval for a change request ahead of it going to CAB. At the peer level we select a relevant group related to the assignee. Once this has been approved the next stage ...
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Hello Atlassian Team, I'm trying to create a Service via asset rest api. Unfortunately when I try to do it I got following response: {"errorMessages":["Sorry, you do not have permission to perfo...
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Just need to know what is the maximum attachment capacity can be uploaded ? As we have a requirement of having big and multiple files having large data file, How can we make it achievable in Jira ...
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Hi Team, Can you plz help me with a script for copying Assignee Group members into a multi user picker field. When Assignee Group= Invoice, then all the members in the Invoice Group needs to be cop...
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Dear community, I face the following challenge: We have a "Deal" issuetype for the sales department. As soon as a deal issue was created, a "Deal" Object in Asset is created and the link to or...
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Hello, We are using Jira Service Management for our support services and the Assets Management where we have the customers, their contracts etc. When a customer creates a ticket, we retrieve the cus...
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Hi, We are using Jira Cloud premium. For adding new customers to Jira Service Management portal, admin has sent the invitation. New users try to sign up on to the JSM portal. It is asking reCAPTCHA ...
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As Jira does not support out of the box usage of versions of a different project in the service management project I decided to create a custom field reproducing the same options (versions) as in the...
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