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Legacy automation rules no longer available

Karishma
Karishma
Contributor
July 15, 2024

I had defined some rules that changed the status from Pending Support to Pending Customer based on whether a customer commented or support.

Even though we went live Dec2020, I cannot these rules anywhere.

https://support.atlassian.com/jira-service-management-cloud/docs/what-is-legacy-automation/

 

A customer just reported when he comments Pending support is no longer shown in status. Where did the rules disappear that I created?

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Nadhila Savira
Nadhila Savira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 17, 2024

Hi Karishma,

To find Legacy Automation, you can go to Project Settings > Automation > Legacy Automation (on the left sidebar). If you still can't find it, could you add a screenshot of what you see on this page?

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