Community resources
Community resources
Community resources
Jira Service Management
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I have been using forms in JSM for years but all of a sudden, they started showing a field that is required with an error before any information is even submitted. This has never happened befor...
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Working in the cloud application, we are trying to report the average times it takes to resolve a ticket/ticket for different support groups. I have looked at reports and gadgets but nothing see...
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Is there a way to set permissions against a field in Jira Software and Jira Service Management? We have customers that would like to limit editing a field to a user group. T...
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I've had users who have noticed that the 'Assign'/'Assign to Me' button is no longer displayed as an option from a filter page -> more options button on an issue, leading to a slight decrease in p...
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We require a system in Jira to automate the process of sending satisfaction surveys to reporters via Slack upon ticket resolution. Additionally, we aim to implement escalation metrics, initiating wit...
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Hi, We have a large signature and want to remove it when if a mail is send to Jira. I use know the Mail Signature Remover, this does part of the work, the Images have been removed. But sti...
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Currently language is tied to the customer account, however for Customer Portals which allow submission of issues without login, this is not helpful. Please add a dropdown which allows the chan...
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Hello, Is there a way to configure or integrate a chatbot in Jira Service Management in Data Center ? I have found this application but we use Teams instead of Slack : HelpDesk+ AI-Powered Sla...
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Currently, we have configured our organization to "automatically share email requests with the customer's organization. Requests sent from the portal will also be shared unless the customer selects o...
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We have two projects A and B. In project A data will be added, project B is quality check. I want 5% of tickets from project A to enter project B for quality checks once ticket is closed in project A...
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Dear Jira We have an user who cannot view a case that created/reported by her. She has no issue to view & access other cases (created by her) under the same project. We have tried below methods...
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Refined is closing on May 31st. What should be done next? Is there something similar to Refined that's coming up or is there an alternative?
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how can i can create an automation rule so i can get a notification for each new comment everytime
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We'd like to set up a default location to export postmortems to in Confluence (eg, a default space & parent page). When setting this up, there should be an option to export all existing postmorte...
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- confluence
- opsgenie
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About three days ago I got my last notification through the web UI. I have tried closing out of my Jira tabs, quitting the browser and relaunching (as well as updating), and rebooting my computer. I ...
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Hi, I have a list of 200 tickets and every month I want 10 of these tickets to be cloned at random. I was looking at https://community.atlassian.com/t5/Jira-Service-Management/Can-Jira-select-...
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Hello, Is it possible to limit the search results in Portal to only suggest the type of ticket they need to create? For instance, if a user searches for a keyword (insert Software name) it recommend...
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Is the customer notification ( on or off ) a global setting within the organization? We have a client who said they stopped getting notifications. After some troubleshooting, it was confirmed that no...
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Hi, I dont see any release notes section in confluence even as an admin. Below are my requirements: 1. I want to project release notes in confluence from the projects created in JIRA. 2. ...
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Hello fellow Atlassian adventurers, Embarking on an ITSM project management journey feels a lot like setting sail in uncharted waters, doesn't it? One moment you're navigating the serene seas of "Th...
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We are trying to set up a power automate flow that ties into one of our projects with in JSM and when reviewing the email logs, it shows that the email failed to come in. Then at the top of the ...
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Hello, When i try to access to xporter project template from the settings of my project, i have a blank page with the msg bellow: Something's gone wrong Please Help
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Hi there. We're in the process of migrating from Freshdesk to JSM Premium and will be migrating all our existing tickets across. As part of that migration process, we will put the Freshdesk ticket ID...
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Hi, I have some articles that I want to add in catagories, but when I add a catagory, it appears on 1st screen, which I don't want. Is there a way to prevent that? Thanks
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I am trying to create automation to send the last comment on a task to a tagged user or a group. Tried with smart value {{issue.fields.Tagged Users.email}} , but i get following message in audit l...
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