Community resources
Community resources
Community resources
Jira Service Management
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Good day, all! I need to create a report that will provide the count of all requests received to our service project by "Request Type" Example 20 for password reset, 50 for Security, etc. I am ...
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Hello, I am stuck on an automation I want to set up thats a little complicated. I want to set an automation up that when fields on the linked issue are updated, it copies the updated fields to the l...
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Hello, On some of our issues, we have a form below the issue, that we fill in like this : Once you've filled in the form and clicked send, an automation is activated, the form is automat...
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Please specify the automation rule execution limit for single project automation rule (not global rule ) for Jira service management data center
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Ok, minor thing. But I noticed that after migrating from Server to Cloud, the empty (unassigned tickets) queue is showing this: It use to show the "team coffee run" message or similar which was ...
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The version of data-center is 9.4.9 and the version of JSM is 5.4.9. Is there a way to hide attachments (images, files, etc.) from appearing in the customer portal? I've tried disab...
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Hello there, We have successfully set up and configured Insight Discovery and we have configured the initial import in an empty schema. I would like now be able to run multiple import...
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I cant access parent issue through JWME post function "Transition issue" as I want want to close the parent issue when all its subtasks are closed
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Hi I have created an automation rule to create a JSM issue & update certain fields in it . While editing the issue there are few asset custom fields which are not getting updated. I wrote AR ...
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connected email account connectivity goes down with the admins un-aware of it. how to be notified as admins that an email connected account is no longer reacheable , or having troubles ... ?
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In the last Jira cloud update new system column appeared in dashboard widgets named "More actions". Is there a way how to disable/remove this column? Jira version: {"baseUrl":"https://atajira.atlas...
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Hi, Community! I have a project in jira which was used actively by customers. Now we have migrated the project to the other jira site, but customers still have access and use the previous si...
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Completed JIRA Task should transit to VnV as per the workflow. This "VnV task" need to communicate (duplicate) to VnV team by generating incident request in JIRA service management. Automation has en...
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Hello community, We need a field of a dynamic form to be filled automatically by Behaviours after the creation action. For example that it is filled only with the email of the current user. I tr...
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Hello, We need to know if it's possible to add query parameters in the URL of a dynamic form, so the form is already filled, (If the customfield exists) Put the URL and in the URL add ...
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Всем привет! В нашей компании есть команда, у которой есть плановый график дежурств на месяц. Некоторые агенты работают с 8 утра до 17 вечера, некоторые с 9 до 6, иногда у некоторых агентов есть вых...
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While editing a queue, the ORDER BY criteria is honoured in the preview... ...but upon saving the queue, the order is changed, presumably because as shown in the above image 'This queue is alrea...
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Hi! We need to allow all the IPs available from JIRA Automations (outgoing requests endpoints) in order to whitelist them in our firewalls. Could you please indicate me where i can fou...
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We are working on a customer portal and wondering if we can do a Summary picklist, e.g. Password reset, VPN, etc then could a value in the picklist prefill the issue category. i.e. if Summary is sel...
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I have a Resolved status and want to make sure that the customer selects one of the exposed transitions in the customer portal, either Close or Reopen. Additionally, to make sure that no comments ar...
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When I am downgrading to free plan. the step by step instructions says max number of users that can access a product is 10 users. I have only 6 users but when I following the steps, the free plan op...
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Use case: If customer relation team reports a bug it should be created in JSM including the assignee and SLAs and now this request should also refelect in JS so that we have to manage only one board
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Que tal comunidad, Actualmente me encuentro desarrollando un formulario en JSM el cual consiste que el Usuario solicitante (Informador) solicite acceso a aplicaciones. Es indispensable que el formul...
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For our IT Service Desk in JSM, we're looking for our agents to provide a the Confluence article they used to resolve the issue in a way we can track/analyze the articles. We have the Confluence Sp...
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I'm building out a Schema to track knowledge assets (videos, documents, labs, etc). In the schema, I have 3 sibling Objects -> Knowledge Domain (related product), Use Case, and Knowled...
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