Community resources
Community resources
Community resources
Jira Service Management
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i want to integrate jira with creatio without using any plugin. when i created ticket in jira it will show in creatio.
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I have created custom fields to aid in proper ticket creation for onboarding employees. Onboarding employees is a sub-category of Service Requests. When i apply these fields, they appear in all serv...
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I have an automation rule setup to chase users every 24 hours with differing messages. This is performed for 3 days, on day 4 an automation rule runs to transition the ticket to auto-closed ...
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Dears, Iam using JSM and knowledge base Data centre edition, I want to configure the KM module if a user submit km doc before it is published the KM manager have to review it first and accept i...
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Emails from new customers are not being received and showing as FAILED in the email logs with the description "You don't have permission to access this service project." I'm confused because a) this...
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hello, i'm using opsgenie integrated with grafana and i want to stop the de-duplication. i'm using multidimensional alerts on grafana (1 alert for several metric) and i want to see on...
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- opsgenie
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Hi, When creating new project there is an option at the bottom(oddly only for company-managed project types): "Share settings with an existing project". As I am currently on free Jira plan the optio...
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Hello there, To begin with - An automation for ticket opening has been set up - if a comment is added on the ticket with the status "completed", the status will be changed back to "work in progress...
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Can we have a hover value on the dropdown values in Jira?
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Hello, I am trying to figure out how to get this jira view when creating and customising a project. This view all the options along the top, rather than the side and a summary board - i cant seem t...
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I have created a Webhook which allows me to create events in Datadog when incidents are raised in JSM, using the Datadog Jira integration. For incident creation, this is working and verified.&n...
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As a reporter I should get all updates to that ticket, but I don't receive any even though my notification settings seem are all selected. To add and confirm: - I do receive notifications via ema...
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For a JSM project serving external customers, we want a way to block/prevent users from specific domains from registering in the portal. I have read the documentation for JSM email block-lists and th...
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I am in the sandbox for the project doing some testing. I am the administrator for the project and when I update the Introduction text for the portal it does not update if I go to the Portal URL. W...
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We have a JSM instance which accepts forms from user and creates a JSM ticket. After an approval in JSM ticket, JSM Automation creates tasks in JIRA Software (a different project)for bac...
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Hello everyone, We are a company working on multiple projects where we use several standard Jira projects and one Jira Service Manager for DevSecOps. Our DevSecOps team handles tasks opened by exter...
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Project A & B are both JSM. Project A has the same custom issue type as Project B but different request types. I have an automation rule that when a customer places a request on the portal on Pr...
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I want Jora to automatically create a ticket if it receives an email from an alert system from the microsoft.com domain. However, I cannot create them as a customer because the domains do not match o...
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Hey, When I create a new ticket using the slack integration, it does not show in my requests in the top right corner of the help centre. The items only display in the help centre if they were create...
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Boa tarde, Gostaria de saber onde encontro e como consigo adquirir o produto AirTrack, do Jira Service Management. Estou tentando procurar nos aplicativos do Jira mas não consigo encontrar. Teria al...
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When one service desk customer tries to create a ticket via email, we get an error in Assist" Looks like someone tried to create an issue, but no request types are available across your team/enterpri...
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Hi All I am using a project board for more than a year now, and there are cards that have URL's linked to a SharePoint document location. The location has not been changed, however all my URL's are...
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My self-service portal does not show the knowledge base to users without access to Confluence and this is unnecessary to me because we need users to be able to see these articles when searching on th...
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I administer a number of JSM projects at my company. We're currently using the default project sender email address of jira@my-company.atlassian.net for all of them. I'm looking into updating t...
Atlassian Community Events
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