Community resources
Community resources
Community resources
Jira Service Management
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Jira service managementでSlackと連携したのですが、DMから課題を作成することができません。 ↓の手順に沿って行っているのですが、 https://support.atlassian.com/ja/jira-service-management-cloud/docs/create-issues-in-slack/ このようなメッセージが出てしまって、起票することが...
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Hi everyone, I have a on-premise Jira on v9.1.1 with JIRA Service Management Application v5.1.1 My Jira got a defined base url which is https://myjira.com For some usages, we need to acces...
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We have a few scenarios where a customer responds to a comment from a ticket but the response does not get logged in the comments and none of the participants receive an email. In some cases, i...
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Hello everyone, I have a custom field: checkboxes with 5 values (Test1, Test2, Test3. Test4, Test5). I want to create an automation that creates a checklist based on the values filled in. This can ...
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Good day, we are having an Issue with our Service-Desk. Outbound emails from Jira are being sent from our internal support@ address. However, when a customer replies to these emails, their responses...
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I'd like to export a search result into Excel, but there is no option to Export into xlsx only into csv. Is it necessary to activate the function or why ins't it available.
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Sorry if this is a dumb question. I am just getting started with Jira Service Management, but have lots of Jira and Confluence experience. When I started a new support project, immediately I see tha...
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Hello all, i have the following situation: 1. I have specific groups in User management that have specific users. 2. In tickets i have two fields Assignee and Assignment Group. I would like to ge...
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I currently have a Service Management project which is setup to automatically assign a user as the assignee. I like the assigned user to change it to another person. But currently the drop down list ...
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I am having a problem with sending alerts from Kibana to Opsgenie, where the tags I attach to the alerts are not being sent. I am using Kibana version 7.17, so I'm using a webhook ins...
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I've got a team-managed project. Can I increase the number of customers listed per screen in the directory beyond the default of 50? https://xxxxx.atlassian.net/jira/servicedesk/projects/...
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Hello, My use case is I have defined custom values like firstName, lastName, companyName etc. in Jira Issue Collector. When I submit a ticket, these custom values are displayed on the right naviga...
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Hi there, I am unable to view my tickets tasks
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Hi! Whenever I create a new project it gets a [System] issue type scheme, this causes my issue types to get all messed up because I keep deleting the [System] ones (I have for example, "Change" inste...
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Hi all, So in creating an alert from the JSM it gives me an array of options from priority to summary to issue type. All great and all, but I'm guessing theres a way to slice it down further? Can...
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- opsgenie
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Hello! Some time in the last year someone shared a very useful matrix with all issue types, their respective icons and the same for statuses. I cannot find it despite Googling to no avail. C...
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Hello everyone, This is my first post here! I am migrating our user base from our current ticketing system (HappyFox) to JSM. One problem I need to solve before I can move forward is properly...
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Hello! I've noticed that the text "[System]" is prepended to some of the issue types: Can I remove it without breaking any workflows or other internal systems? Not sure w...
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Buen día, solicito de su apoyo para validar el siguiente error, al momento de generar un ticket en el portal de autoservicio Nosotros generamos un ticket seleccionando el campo "Tipo...
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A recent updat eseems to have moved the email log from the Project settings on a Jira Service Management project. Does anyone know where these were moved to?
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Has anyone who is using Opsgenie started the move to Jira Service Management? We keep seeing an alert to "Start our Move," but it appears to just be information on what to expect and the new changes ...
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I am currently setting up a new project and would like to add the Atlassian email for the project to a distribution list in outlook so that emails sent to the distribution list create tickets. Is thi...
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Hi, I was wondering if someone ever tried to link a dropdown field and the values would come from outside of Jira. More specifically, the values would come from a SQL database. I was think Assets ...
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Hello everyone After batteling to integrate the widget on my webapp, the widegt turns to have apparently a transparent background, I cannot find how to fix this. It is really difficult to read the t...
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Widget (Service Desk / widget that is embedded in a webpage) is showing an error when posting API details taken from browser dev tools to URL (redacted) https://jsd-widget.atlassian.com/api/embe...
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