Community resources
Community resources
Community resources
Jira Service Management
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I administer a number of JSM projects at my company. We're currently using the default project sender email address of jira@my-company.atlassian.net for all of them. I'm looking into updating t...
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Need a SOC 2 and all available compliance reports for our audit. Every link on the site goes to the same "Something went wrong" page. We go through this every year. Anyone know where I can access upd...
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Hi there, I manage a help queue on an internal application with relatively engaged and friendly users. Nonetheless our CSAT submission rate is only 10%. I reviewed the CSAT email the users receive, ...
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I don't have the option in my standard jira service management instance
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We recently had a request from a department leader to see if we could add the entire department to an issue for transparancy and an FYI for them. They would also like the ability to update the same i...
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I don't want to enter anything in this field unless I know the consequences for doing that. I can't find documentation anywhere for this. Does anyone have any experience with this?
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I am having exactly this issue: https://jira.atlassian.com/browse/JSDCLOUD-13904. I am on Free plan since I am exploring everything before making the decision if I should try more features yet ...
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I have a dashboard created for all open tickets for my team of people and our customers. Why do the columns only sort by alpha order and not allow you to put a filter in to select certain custo...
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Is it possible to update multiple organization detail fields at the same time using the API?
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Hey everyone, in my Jira Service Project, I want to implement specific custom fields to an issue once the issue is moved to a specific status. It is important that those fields are not...
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Problem: JMWE contents are not loaded anymore. It seems there is a problem. My instance is on the cloud. I have installed the apps a week or two ago, and at the beginning everything was working fin...
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I need to use automation to comment to the issue automatically if there is no status changed past 4 hours. I've checked your articles but I couldn't solve it. Is it possible to do?
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On a JMWE event-based action (or other types) - is there a recommended or firm limit to how many post -functions can be setup? We are experiencing performance issues that I believe are possibly rela...
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At the moment our team is utilising Google Conversation for emails, and the present problem is that emails can get misplaced, making it difficult to follow up on and maintain track of them, due to ou...
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Sichtbarkeit der Artikel der Knowledge-base im widget / Visibility of the knowledge base articles in
Hallo, ich suche eine Möglichkeit, die Sichtbarkeit von Artikeln der Knowledge-base im JSM-Widget zu steuern. Im Kundenportal von JSM steuern wir die Sichtbarkeit über Labels an den Artikeln. Leide...
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It's possible to configure the approvals through e-mail without sign in only to a specific group? I know i can set the configuration to all users of the project, but i need that only for the leaders...
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Dears, I want to configure validation at certain request creation if the reporter line manager is inactive user or equal ( system ) I already get the line manager information from AD is ther...
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I have a Site admin in jira who can go to admin part to Security and then when going into IP allowlist it shows that he has no permissions to see it. I need him to see it and edit. How...
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Hi, We have a group of users who has read access to JIRA service desk tickets from agent view as users are part of software license group but same users when accessing the ticket from portal UI it i...
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I’ve created a project with various types of requests. How can each client accessing the project view specific requests instead of all requests?
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- cloud
- jira-service-management-cloud
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Hi i need help with next issue, i can't find the way to change it by myself. Second, i would like to give a choice to customers whos' help they need? is that possible at all?
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Hi Atlassian community, we are using Jira Assets and for one attribute we would like that only 3 characters can be used. This is a rule and if people are not doing this then we get problems in pos...
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Hello community There are already some holes in the JQL commands. But now I have come across one for which I have not found anything on the net: How do I filter all service management issues in Jir...
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When I am trying to set up a new email integration i am getting an error when trying to send alerts to Opsgenie. Im receiving the error: Client does not have permission to submit to this ser...
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- opsgenie
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I'd like our customers ( a couple of them ) to access Confluence in JSM, is there such possibility or only internal jira users can access confluence?
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