Community resources
Community resources
Community resources
Jira Service Management
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Widget (Service Desk / widget that is embedded in a webpage) is showing an error when posting API details taken from browser dev tools to URL (redacted) https://jsd-widget.atlassian.com/api/embe...
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Hi All, I need to get the details of the import using the API. I discovered in the API documentation that the endpoint "Get importsource {importSourceUuid} executions {importExec...
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Hello! Is there any way to bulk delete request types from the API on Cloud? I know how to handle the database on JSM DC but Cloud I'm kinda stuck with doing it manually which is a pain. I'v...
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Hey All, When inputting training phrases in the virtual agent, I seem to only be able to add one at a time. Is there a way to bulk upload training phrases?
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I am having an issue with Jira automation that whenever someone provides satisfaction feedback on a ticket, the ticket changes status back to InProgress. I added an automation rule that should ...
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Hi, Community, We recently announced that alert, on-call, and incident response features are now easier to access in Jira Service Management Cloud. As part of this update, we are shutting down th...
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Overview The following information is my approach on how I handled email signatures within my organization and how Jira processes them into tickets. One of the biggest complaints I've had from my us...
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Hi guys, I am setting JSM for the 1st time and looking for an option to customise my Help Portal. I followed the guides but I don't see the option Portal Settings among Project settings. Ple...
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As an organization we want to get certified. In the certification main page there is this statement: " Training and experience We recommend having at least one year of experience&nbs...
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Hi all, I'd like to create a dashbord in power Bi for monitoring our project ticket, Inside the shop I found many connector, but unfortunatley are under payment. Is it possible with API or json ex...
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Buen día, me gustaría quitar de mi portal dicho título. Les agradeceré mucho su respuesta. Saludos
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Hi Community, When I receive alerts when nobody is on-call I want to receive notifications as soon as the next engineer is on-call. This can end up with a lot of notifications in the following exam...
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- cloud
- opsgenie
- opsgenie-cloud
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Hello there, I know this has already been documented on this site. I'm afraid I can't do it - for me a video would be 100 times better than this short description. But that is just my opinion. When...
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Hi, I am looking to set-up a demo of Change & Release process managed through JSM. We are looking to improve our process as we migrate to JSM cloud. Any feedback would be great. Thanks.&n...
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We are using Jira Service Management (JSM) for customer support but R&D-team is using Jira Software (JSW). I would like to trigger an automation in JSM that copies all fields i...
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project = hp AND created >= "2024-08-01" AND created <= "2024-08-06" and "Time to first response" = breached()
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Is it possible to have following auto response based on the time of jira ticket creation Types of auto-response Regular days: (from 8:30am to 5pm est) Just confirming that we got your r...
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Hello, We want to edit the second latest comment in multiple issues via automation rules. In the edit comment action, we have only first comment, last comment & trigger comment option. So i th...
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We want to do bulk delete on support tickets, we created a filter for the tickets we want to delete. We have around 25000 tickets, can you tell me what should be the best way to perform this b...
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Hey all! I am currently experiencing issues where my automations are being throttled due to how many checks we have to do, This is for assets mainly. I would like to know if there is a wa...
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Hi there, I am currently facing following scenario: We as a company are working with an IT-Service Provider (lets name it Company X) which is deliverying us various software packages throug...
884 views 6 1 Deleted user August 6, 2024 -
I'm receiving error Failed a DMARC validation check and Auto-reply mail. Is there possible way to allow this? I already Disable DMARC but still getting this error and Auto Reply.
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We are facing some issues in JSM Project Customer Notifications and not getting emails to the Customer. So User/Customers are not able to receive the notifications from there end and we have some Aut...
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Hi Team, In Audit logs, I am seeing log entries but not complete details about the log when i click on "view more" for eg: let's say one user has deleted the sprint, We can see the sprint has be...
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I am testing JSM to see if we should switch from Zendesk and are testing canned responses as we use that a lot to answer tickets - I can find it in the browser, but not in the app - is it hidden or j...
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