Why can I not make this visible?

[Devin Liyanapathirana]

Hello!

I'm trying to configure a request type in my JSMT project and want to allow the customer to be able to pick an approver group. However, after adding an approval step with approver group selected, it would not let me make it visible for the customer. How can I change this?

Thank you in advance.

[Manoj Gangwar]

Hi @Devin Liyanapathirana Welcome to the community!! 

First, please remove the field then go to the Issue view option and remove the field from there and save the changes. Then re-add the field again in the issue view save it. Now try to add the field under request type and check. 

[Leo Prakash_CodeForMe_]

Hi @Devin Liyanapathirana ,

if you would like to add more fields on the customer portal which is not being configured in create form and would like to give a try with 3rd party plugin. you can try one of our below apps

Extended JSM Portal - FREE | Atlassian Marketplace - Render Read Only fields

Extended JSM Portal - PRO | Atlassian Marketplace - Render Read Only & Editable Fields

Regards,

Leo

CodeForMe