Community resources
Community resources
Community resources
Jira Service Management
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We are looking to setup an OpsGenie flow for a major incident, it would have 5 people in it. OpsGenie must ensure all 5 are contacted at the same time and constantly until all 5 have been reached an...
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Hi all, This may be a very silly question or doubt but I am managing a JSM project that has currently restricted access to the portal as well as issue level security. We are adding the ...
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Hi Team, In Jira Cloud, I have created an Incident project and am stuck creating an automation rule. The requirement is to give access to a particular group to access a specific incident in the Port...
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Hello everybody, we want to work with the new forms in a way, that we later, after we understand the problem, ask for more details in a additional form. Now the customers gets a mail and fills out t...
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How to create Level 1 and Level 2 support queues with automatic escalation in Jira Service Managemen
I want to create Level 1 and Level 2 queues in Jira Service Management. Whenever a request related to L1 support comes in, it should be displayed in the Level 1 queue. If the issue is not resolved by...
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Can someone help me how to display current SLA's only?
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Is there a way in Jira Service Desk to require an Agent to fill in a specific field when changing the status of a request to Done? Currently, when changing the status to Done, the Resolution, Linked ...
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Good afternoon, could you tell me in which JIRA option I can see the version I am using?
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Sometimes when we create an alert from an integration we want to be able to adjust the title of said alert so that our end users know what they are looking at. For example if an alert is created by...
- Article
- aws
- cloudwatch
- integration
- opsgenie
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I want to learn more about Opsgenie like Incident Managment Change Managment Alerts Post Incident What is the best way to go about learning about this features??
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...bsp; Please note - I am an Admin of the project, not a Jira Admin. The company does not currently have a true Jira Admin, so I am attempting to problem solve on my own. Thanks!
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Hi there. I am creating a new JSM report using a "Time to First Response" series and I would like to know what business rules the report uses to calculate the average time and breach Examples: ...
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How can I get the logs if someone made the changes in workflow if we have multiple Jira Administrators.
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Hello, I am still very novice as a Jira Administrator, which I find challenging after 10 months w/ my current employer. I would like to know if Atlassian offers monthly subscriptions to b...
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I work for SubCom in USA and I'm an ORG Admin and so is my colleague. Neither of us can any longer add any Customers to Organizations in our JIRA Projects since Tues. 5/21/24. It seems like that fun...
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I am trying to imbed a link to the issue into an automated email. The email is sent when the issue is created if a certain dropdown field has been selected. I want the link to go to the help desk por...
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Our organization used to have the unlimited license before we switched to the limited license when we moved to the Data Center. When we had the unlimited license, we were pretty generous with ...
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Hi Team! My team and I are using a post function scriptrunner for jira cloud to clone items for other projects. We are faced with a scenario in which cloning of items should only be done if the typ...
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Hi Atlassian Community, I was wondering if there are any clean ways to block internal, licensed users from logging JSM tickets using the "Create" button inside Jira and force-send them to our JSM po...
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Hello, I created an automation in which after a JQL condition I am cloning several types of issues, the task itself and its sub-tasks. The problem is that after cloning the task itself, when I open...
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Am I correct in stating the Assets Discovery scanning tool dose not do any mapping automatically? Anything that needs to have dependency mapping needs to be done manual.
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We frequently have need to view only the internal notes created by agents in an issue. I am looking for the ability to filter the Issue View Activity to only display Internal Notes. Is there a...
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Hi, We are trying to use the smart value: {{lookupObjects.(reference name).(attribute name)}} The lookup object returning is correct, printing in the table but no luck on getting the InR n...
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Hello there! The time has come to shut down our cloud Service Management & Confluence. The goal for which they were created has been achieved. Could anybody please let me know if there is a c...
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Dears, I want to allow some users to see and transit certain request type with certain criteria for example I want to allow them to see incidents that is opened for certain impacted system&nbs...
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