Community resources
Community resources
Community resources
Jira Service Management
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We have used Jira at the Kelley Business School for several years. We now struggle to find a way to download or print a report showing our performance analytics for the last 2-3years. &nbs...
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Adding screenshots of rule, audit log and Cloned ticket. Both tickets are of same type. Although I am curious to know if that would impact this automation Any input would be appreciated
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For context, I am my companies Application Administrator / Atlassian Admin. We have recently migrated to Cloud. We have 5 customer support portals (JSM projects) that are all configured for my compan...
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For at least two of our JSM projects the Assist Chat integration in Slack is not relaying issues created in Jira back to the Agent Channels. We have noticed some other wonkiness since the depr...
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How can I show a message to my clients in an email or in the request portal, indicating the volume (high, low, normal) of requests that we have to attend to? as if it were a traffic light which gi...
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I'm a project admin in Jira and noticed recently that the Subtask option no longer shows in the Group By dropdown for our boards. This is a Company Managed project and currently the swimlane method i...
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Migrating from Datacenter to Cloud. Need to restrict access to Request Types based on Jira groups. Currently we use the Request Type visibility function in Extension for Jira Service Managemen...
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I want to retrieve a value from the assets schema, lets say, i have schema tree named "Vendors" and vendors have certain list of attributes, so lets say, vendor name, contact 1, 2 etc., so here I wan...
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In our project customers can create requests using Project email. I need to set an automation saying that: If request was create by Email ( using this email) then add a specific IT Cat...
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Hello, I'm facing difficulties establishing a connection between Atlassian Admin Groups and Jira (JSM) Teams. My organization is already defined in Active Directory security groups, and we use Azur...
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Hi everyone, Hoping to get some configuration examples/ideas or just some general thoughts to take back and think through. I have inherited a Jira site and it's clear that this site was configure...
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Por algum motivo, o jira não permite mais que eu e outros usuários façam download da base de chamados do jira. Até é permitido o download via csv. Porém, o csv não é ideal uma vez que utilizamos o ...
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Hey everyone, I am currently preparing to transition my organization from another tool to Jira Service Management. We currently use Jira (JSW and JWM) so I'm wanting to get ahead of potential confu...
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Hi there. We export the support issues of a previous month per client to send them a report, but would also like to include the external client URL link to the ticket (when clicking on 'View Request'...
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On our Marketing team, we created a default timeline process that I want to incorporate into our Jira boards. For instance, developing content should take about 5 days and then after it's sent to des...
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I have a custom (assets) field that I want to expose on an issue as a single value select for some issue types, and a multi-value select for other issue types, within the same project. I tried to con...
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How can I make the text bold and increase the font size in the comment box from Automation "THEN Add an Action component 'Add Comment on issue.' ?
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How do I set the default value of a field on the customer portal so that it is not Private? At the moment Private is as Default.
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How do I check in the ticket in JIRA whether it has been set up in Private mode in the client portal? Is there a variable in the ticket that tells you this?
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Dear Community! How do I uninstall the installed by default languages in JIRA Service Management in section Settings => System => Internalization, please? My goal is to limit Customer...
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I want a powershell script in which i wanted to integrate jira with creatio without using any plugin. when i changed ticket status it will automatically changed in creatio.i need powershell script on...
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i want to integrate jira with creatio without using any plugin. when i created ticket in jira it will show in creatio.
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I have created custom fields to aid in proper ticket creation for onboarding employees. Onboarding employees is a sub-category of Service Requests. When i apply these fields, they appear in all serv...
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I have an automation rule setup to chase users every 24 hours with differing messages. This is performed for 3 days, on day 4 an automation rule runs to transition the ticket to auto-closed ...
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Dears, Iam using JSM and knowledge base Data centre edition, I want to configure the KM module if a user submit km doc before it is published the KM manager have to review it first and accept i...
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