Community resources
Community resources
Community resources
Jira Service Management
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En mi página web cuando se abría el widget se veia transparente el fondo lo que impedia la visibilidad del formulario, alguien sabe a que se debe esto? es algun cambio en el widget ? Gracias...
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Hello community, I need your help with the following scenario. I have some requests in which 2 approvers are added, I need the request to advance only with the approval of one of those approv...
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Our request participants are being added as expected, but there appears to be no way to identify which user was added when there are multiple users of the same name. Why is this a problem? Whe...
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Hello all, I am attempting setup a post function using the Set Field Value Post Function(JMWE app). My goal is to check the current issue's reporters associated customer organization and add them to...
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How to bring a custom cascade type field into the downloaded excel. campo personalizado:
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Earlier this year, we announced deployment tracking and gating for GitHub to help simplify change intake and approval in Jira Service Management. Now, we’re expanding our set of CI/CD tool integrat...
- Article
- gitlab
- jira-service-management
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Hello, I have a "Backlog" status that all issues can transition to when we need to leave stuff for the backlog. I would like the SLA to increase to 30 days when transitioning to such status....
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We're trying to automate some back-and-forth ticketing between different departments that each use a Jira Service Management board. The process we'd like to have is that Customer submits a tick...
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I need to do some rather complex operations in certain transitions, which I can't realize with the built-in post functions. However, I can use automation rules for that. Now I'd like to know h...
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What makes a ticket reply show up in an email but not the ticket?
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Hi Community, We use JSM and have enabled the email channel to create tickets. However, we don't want emails from a certain sender to be created into a ticket unless the subject has certain w...
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Hello! I have added a new issue type to my Marketing project called "Website Ideas". I would like to use the same workflow as "Request a campaign" but adding a few statuses. Thing is, I can'...
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Hi, We have a project that when an issue transitions to a particular status, an automation will run to create a new issue in a seperate project copying the details over from the original issue...
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I had a question that you may be able to answer. If you need me to run it through Vince and have a ticket opened please let me know. What’s happening is we’re u...
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I am creating a onboarding process flow for my company. When the applicant moves, there are specific tasks, in which I created individual forms, to be completed by the person. So when I update the wo...
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Is there a way to edit the wording "Awesome - we got it" that pops up once you have enabled the customer satisfaction feature, as this wording is not ideal in this setting! And also can I make the st...
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Hi, I have a customer portal on JSM which contains a lot of request types. Request types are grouped into group portals. but the portal displays all request types. it's not very pret...
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Hola, Necesito ayuda, actualmente tengo el plan standar de JSM pero quiero activar el confluence free como puedo hacerlo. Cuando trato de activarlo me arroja confluence standar
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Hello! I'm using JSM for kind of an edge use case, but what I'm trying to do is gather information about an asset from a client using the Service Desk. For example, I have a product "Can of Beans." ...
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We were informed by a customer that iso seeing the organisations they are part of they see 'Requests' and 'Approvals'. Is that a new feature and can this setting be set back? Thank you for advising.&...
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I currently have urgency and Impact determining how priority of tickets is set. These can be determined by customer input on a ticket. I am trying to make it so another field (call it X) is able to c...
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We were informed by a customer that iso seeing the organisations they are part of they see 'Requests' and 'Approvals'. Is that a new feature and can this setting be set back? Thank you for ad...
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Where can I find the link that I can share with my employees for signup on the portal as a customer?
I am trying to find a link that I can share with all the employees of the company for service desk portal. Since the customer access is internal I want to share the signup link with all the existing ...
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We're syncing info from another system into Assets. One of the attributes is a URL to that object's page in the source system. We're then using an Assets field on Jira issues to link the object and d...
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Jira service managementでSlackと連携したのですが、DMから課題を作成することができません。 ↓の手順に沿って行っているのですが、 https://support.atlassian.com/ja/jira-service-management-cloud/docs/create-issues-in-slack/ このようなメッセージが出てしまって、起票することが...
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |