Community resources
Community resources
Community resources
Jira Service Management
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How do I filter in Jira Service Management for processes for applications that are managed by certain attributes/objects? In our assets, application are maintained that have "service units / key use...
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Our customers who raise the bugs/support issues for us have been complaining about the ‘Select All’ option that is not available from the Status drop down as highlighted below. Please can you guide ...
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We have a internal application which is already configured with multiple SSOs from customers who login to the application and already authorised We want an ability for the users to raise Jir...
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Hello. I have platform from which my users can start online-chat with operator. When they do it - i create request in my Jira SD project and then operator can send them messages (webhook is setted f...
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I have created a Service project and set our Own Domain email, But if anyone is trying to send email from our domain, I'm getting an error message: "You don't have permission to access this ser...
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Hi, I would like to set up a validator in the issue workflow. Maybe someone knows how to check user permissions to create/edit an Assets object by groovy script? I couldn`t find any methods in the HA...
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Can you please help me with the Custom Field as it is locked and I need to unlock it, it is a Mandatory field for my use so I need it asap.
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Hi, I'm working on implementing a structure in JSM for our three departments and need some assistance with choosing the right approach. We aim to make our new helpdesk (currently on the free plan, m...
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Hi, I added additional fields to Organizations in JSM. I am trying to use these additional fields in JQL for searching. This is does not seem to work. Is there a way i can use the additional fields t...
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One of my customers is unable to log in to our Customer portal. The customer also uses his Atlassian services with the same email. User group access in our instance: jira-servicemanagement-custo...
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I dont understand the integration very well. In my siem I cofigured but I have this error Result: ERROR: JIRA_IO - Invalid source instance. please input a correct project...
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Hey There, Can anyone please confirm if it is possible to change the workflow through automation without altering the issue type and request type? Specifically, I have a custom f...
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Hey Can anyone please confirm if it is possible to change the workflow through automation without altering the issue type and request type? Specifically, I have a custom field called "Tier,"...
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Hi all, my use case is as follows: My Opsgenie team contains a few integrations. One of them receives information from an AWS synthetic relating to the Networking functionality (produ...
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- cloud
- opsgenie
- opsgenie-cloud
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...isplayName": "Subhash", "active": true, "timeZone": "Asia/Calcutta", "accountType": "atlassian" }, "created": "2024-07-19T12:28:37.131+0530", "size": 9304, "mimeType": "image/png", "content": "h...
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Hi Team, How do I configure the outgoing mail in JSM? I cannot see any screen visible in the settings system, and the outgoing mail option is not showing. Please let me know how to set up the outgoi...
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i am not able to send out reply to whatsApp number that created a ticket
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Hello, My company operates in multiple countries, such as Australia, Canada, and Pakistan. Each country has its own local ICT support teams (Tier 2 and Tier 3). However, we have one service desk (ti...
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I have an automation set up to move issues from Resolved status to Closed status after 14 days. The automation was working well until now. This is the error I'm seeing--- No transitions foun...
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Hi Team I encountered an issue： Opening the same workflow with both the new and old editors reveals that the displayed results are inconsistent. Is this a bug? &...
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Jira Service Management is capable of asset management. If a vulnerability is found on a PC, can it be automatically applied to the PC?
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I am trying to filter assets objects by a single-select custom field's value. Example: Location: Australia -- this is a single-select custom field Hardware: <Assets custom field, list fil...
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Buena tarde, Quisiera pedir de su ayuda para que me puedan indicar como puedo desactivar la opcion de "AI" en la seccion de filtros, adjunto una imagen de la opcion que requiero quitar:
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Hi guys, I have a Closed status that I want reporters or assignees to be able to select the Resolution once the status is transitioned to Closed status. I don't want to have it by default as D...
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I created a custom field with a multi pick user from AD. It worked great but i would rather it display in details , rather than under people. Is there a way to change the layout so wh...
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