Community resources
Community resources
Community resources
Jira Service Management
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Hi Community, We use JSM and have enabled the email channel to create tickets. However, we don't want emails from a certain sender to be created into a ticket unless the subject has certain w...
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Hello! I have added a new issue type to my Marketing project called "Website Ideas". I would like to use the same workflow as "Request a campaign" but adding a few statuses. Thing is, I can'...
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Hi, We have a project that when an issue transitions to a particular status, an automation will run to create a new issue in a seperate project copying the details over from the original issue...
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I had a question that you may be able to answer. If you need me to run it through Vince and have a ticket opened please let me know. What’s happening is we’re u...
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I am creating a onboarding process flow for my company. When the applicant moves, there are specific tasks, in which I created individual forms, to be completed by the person. So when I update the wo...
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Is there a way to edit the wording "Awesome - we got it" that pops up once you have enabled the customer satisfaction feature, as this wording is not ideal in this setting! And also can I make the st...
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Hi, I have a customer portal on JSM which contains a lot of request types. Request types are grouped into group portals. but the portal displays all request types. it's not very pret...
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Hola, Necesito ayuda, actualmente tengo el plan standar de JSM pero quiero activar el confluence free como puedo hacerlo. Cuando trato de activarlo me arroja confluence standar
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Hello! I'm using JSM for kind of an edge use case, but what I'm trying to do is gather information about an asset from a client using the Service Desk. For example, I have a product "Can of Beans." ...
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We were informed by a customer that iso seeing the organisations they are part of they see 'Requests' and 'Approvals'. Is that a new feature and can this setting be set back? Thank you for advising.&...
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I currently have urgency and Impact determining how priority of tickets is set. These can be determined by customer input on a ticket. I am trying to make it so another field (call it X) is able to c...
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We were informed by a customer that iso seeing the organisations they are part of they see 'Requests' and 'Approvals'. Is that a new feature and can this setting be set back? Thank you for ad...
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Where can I find the link that I can share with my employees for signup on the portal as a customer?
I am trying to find a link that I can share with all the employees of the company for service desk portal. Since the customer access is internal I want to share the signup link with all the existing ...
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We're syncing info from another system into Assets. One of the attributes is a URL to that object's page in the source system. We're then using an Assets field on Jira issues to link the object and d...
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Jira service managementでSlackと連携したのですが、DMから課題を作成することができません。 ↓の手順に沿って行っているのですが、 https://support.atlassian.com/ja/jira-service-management-cloud/docs/create-issues-in-slack/ このようなメッセージが出てしまって、起票することが...
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Hi everyone, I have a on-premise Jira on v9.1.1 with JIRA Service Management Application v5.1.1 My Jira got a defined base url which is https://myjira.com For some usages, we need to acces...
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We have a few scenarios where a customer responds to a comment from a ticket but the response does not get logged in the comments and none of the participants receive an email. In some cases, i...
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Hello everyone, I have a custom field: checkboxes with 5 values (Test1, Test2, Test3. Test4, Test5). I want to create an automation that creates a checklist based on the values filled in. This can ...
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Good day, we are having an Issue with our Service-Desk. Outbound emails from Jira are being sent from our internal support@ address. However, when a customer replies to these emails, their responses...
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I'd like to export a search result into Excel, but there is no option to Export into xlsx only into csv. Is it necessary to activate the function or why ins't it available.
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Sorry if this is a dumb question. I am just getting started with Jira Service Management, but have lots of Jira and Confluence experience. When I started a new support project, immediately I see tha...
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Hello all, i have the following situation: 1. I have specific groups in User management that have specific users. 2. In tickets i have two fields Assignee and Assignment Group. I would like to ge...
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I currently have a Service Management project which is setup to automatically assign a user as the assignee. I like the assigned user to change it to another person. But currently the drop down list ...
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I am having a problem with sending alerts from Kibana to Opsgenie, where the tags I attach to the alerts are not being sent. I am using Kibana version 7.17, so I'm using a webhook ins...
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I've got a team-managed project. Can I increase the number of customers listed per screen in the directory beyond the default of 50? https://xxxxx.atlassian.net/jira/servicedesk/projects/...
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