Community resources
Community resources
Community resources
Jira Service Management
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Hello, My use case is I have defined custom values like firstName, lastName, companyName etc. in Jira Issue Collector. When I submit a ticket, these custom values are displayed on the right naviga...
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Hi there, I am unable to view my tickets tasks
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Hi! Whenever I create a new project it gets a [System] issue type scheme, this causes my issue types to get all messed up because I keep deleting the [System] ones (I have for example, "Change" inste...
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Hi all, So in creating an alert from the JSM it gives me an array of options from priority to summary to issue type. All great and all, but I'm guessing theres a way to slice it down further? Can...
- Question
- opsgenie
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Hello! Some time in the last year someone shared a very useful matrix with all issue types, their respective icons and the same for statuses. I cannot find it despite Googling to no avail. C...
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Hello everyone, This is my first post here! I am migrating our user base from our current ticketing system (HappyFox) to JSM. One problem I need to solve before I can move forward is properly...
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Hello! I've noticed that the text "[System]" is prepended to some of the issue types: Can I remove it without breaking any workflows or other internal systems? Not sure w...
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Buen día, solicito de su apoyo para validar el siguiente error, al momento de generar un ticket en el portal de autoservicio Nosotros generamos un ticket seleccionando el campo "Tipo...
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A recent updat eseems to have moved the email log from the Project settings on a Jira Service Management project. Does anyone know where these were moved to?
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Has anyone who is using Opsgenie started the move to Jira Service Management? We keep seeing an alert to "Start our Move," but it appears to just be information on what to expect and the new changes ...
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I am currently setting up a new project and would like to add the Atlassian email for the project to a distribution list in outlook so that emails sent to the distribution list create tickets. Is thi...
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Hi, I was wondering if someone ever tried to link a dropdown field and the values would come from outside of Jira. More specifically, the values would come from a SQL database. I was think Assets ...
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Hello everyone After batteling to integrate the widget on my webapp, the widegt turns to have apparently a transparent background, I cannot find how to fix this. It is really difficult to read the t...
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Widget (Service Desk / widget that is embedded in a webpage) is showing an error when posting API details taken from browser dev tools to URL (redacted) https://jsd-widget.atlassian.com/api/embe...
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Hi All, I need to get the details of the import using the API. I discovered in the API documentation that the endpoint "Get importsource {importSourceUuid} executions {importExec...
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Hello! Is there any way to bulk delete request types from the API on Cloud? I know how to handle the database on JSM DC but Cloud I'm kinda stuck with doing it manually which is a pain. I'v...
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Hey All, When inputting training phrases in the virtual agent, I seem to only be able to add one at a time. Is there a way to bulk upload training phrases?
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I am having an issue with Jira automation that whenever someone provides satisfaction feedback on a ticket, the ticket changes status back to InProgress. I added an automation rule that should ...
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Hi, Community, We recently announced that alert, on-call, and incident response features are now easier to access in Jira Service Management Cloud. As part of this update, we are shutting down th...
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Overview The following information is my approach on how I handled email signatures within my organization and how Jira processes them into tickets. One of the biggest complaints I've had from my us...
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Hi guys, I am setting JSM for the 1st time and looking for an option to customise my Help Portal. I followed the guides but I don't see the option Portal Settings among Project settings. Ple...
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As an organization we want to get certified. In the certification main page there is this statement: " Training and experience We recommend having at least one year of experience&nbs...
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Hi all, I'd like to create a dashbord in power Bi for monitoring our project ticket, Inside the shop I found many connector, but unfortunatley are under payment. Is it possible with API or json ex...
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Buen día, me gustaría quitar de mi portal dicho título. Les agradeceré mucho su respuesta. Saludos
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Hi Community, When I receive alerts when nobody is on-call I want to receive notifications as soon as the next engineer is on-call. This can end up with a lot of notifications in the following exam...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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