Community resources
Community resources
Community resources
Jira Service Management
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I am looking to find this: In an automation - I have looked at smart values https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html and the output of ...
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Hello Atlassian Community, After 30th of September 2024 we will be introducing new limits regarding URL, Email and Select attributes. The limits are: A maximum cardinality of 50 for attribute...
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Hello Atlassian Community, We have an important update to share regarding limits in Assets for Jira Service Management cloud. At present an object type in Assets for Jira Service Management can ...
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i use jira service management product How to reference the TOKEN pointer returned by the previous WEB request in the next WEB request？
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Hello! We're trying to rescue a faulty server with an old but necessary Jira DC instance. I managed to re-create the whole server, however,I am missing the DB for Jira. Where can I find it?
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The number of active users has been reduced to less than 10, and the only action button is Reactivate.
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I want to provide JSM portal access to specific domain users (e.g. abc.com) and these users should not be given JIRA login / user access purchase. I tried the following: 1. Set up Open project 2. ...
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I understand that email notifications for HIPAA compliant Jira Cloud instances contain much less information, however we have noticed that issues created pre-migration still contain all of the update...
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Noticed the Help centre has changed and for some its showing the Approvals? How do we go about hiding those?
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We recently went live on JSM. One item that is a struggle for our Change Requests is that the users have to fill out the Risk Questionnaire form on every Standard Change. Can I auto populate the for...
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Hi community! I created a custom Jira field > short text (plain text only) called L2S Request Type. I created a Form containing a Support Request Type field. User selects Support Request Type ...
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Our Change request types do not need an SLA attached to them so I want to remove it from the agent screen but I can't find a way to do it. Is it possible?
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Hey Everyone, I was looking around my instance and noticed that only one of my requests have the "ms Teams Channel" field. I was pretty certain this was only available in incidents, but it is ...
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Last week, user story, bug and task ticket types started to get unassigned when the ticket was changed to a specific state. The un-assignment only happens on 2 specific state changes. I checked the w...
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Hi ! Is it possible to hide some fields so the approvers don't see them when they approve or reject the request ? Thanks
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In Jira Software you can flag an issue and highlight it yellow. How do you do that in Jira Service Management?
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We’re excited to share that we recently released AI customer sentiment analysis in beta for Jira Service Management! Using the power of Atlassian Intelligence, this feature is designed to improve the...
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Hey, everyone 👋 I'm Dave, and I'm an Atlassian Community Leader who sometimes writes articles for the Atlassian Community. For my next article, more likely a series of articles, I'm lookin...
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I have a custom field I created and added to the Issue View called 'Closed Date/Time'. I also created an automation rule where once the Issue is transitioned to 'Closed', the 'Closed Date/Time' field...
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I have searched the previous questions for the community and have seen some questions/responses about Customers being able to view their requests and not just submit new requests. The questions...
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Hi Team, Do we have any automatic automation in place to move tickets from Resolved status to closed status? Does it consider 3 business days or 7 business days to close a ticket from resolve...
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I have a workflow set up to use approver field AF in a workflow for request type RT. How can I set up an automation such that if a customer chooses Australia as the location when raising a ticket wi...
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Use Case: I want to return Confluence pages/articles plus similar Jira Tickets already submitted/recorded when I use JSM Help Center " What do you need help with?" search. I get pag...
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I'm looking for a way to count the number of assets in an Asset Object reference custom field. Since this is to be used in a Jira issue gadget in Confluence, it needs to be available via ...
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Hi! We just started to use subtasks on our Jira Service Desk and are wondering if there is a way to reconfigure the fields that auto populate in the main body of the subtask. We have a number of cust...
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