Community resources
Community resources
Community resources
Jira Service Management
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Anyone know how I can create a jira report on volume of cases by organisation in a month without using a custom field? I can see many wonderful graph/reporting gadgets but the field options for th...
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First time posting... We are looking for a solution that will allow us to introduce Checklists to Jira but also will update our Confluence boards based on movements of the Jira card. My team m...
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I am trying to set up JIra Service Management for my small company, I cannot. get the agent to get email notifications when we raise a ticket. I do have them set up as an agent with a role as S...
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Hi, I have created a custom field that is called "Business Impact" and I want to include that in a Jira Automation message. I'm not sure how to access that field. Can you please help? Thanks, Ivett
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It appears Request Types are listed alphabetical on the screen. I would like to be able to reorder the request types so the most important/most used request type is on top. I could not lo...
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Hey everyone :) We're looking into moving our Knowledge Base from Freshworks to Jira and wondering what options we have. Has anyone migrated their KB from one platform to Jira? Either to Jira...
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In one project, I can select the project, navigate to the left hand side and select "Project Settings" then navigate to Issue Types. This leads me to a screen whether I can select what description fi...
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What are the consequences of downgrading from JSM Premium to Standard? Beyond the loss of specific features, will this action result in the deletion of customer data, such as assets?
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We have a change management form with the ability to request AWS permissions for X users when making the change ticket to be provisioned automatically during deployment. I have a user-search field o...
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Dear community, we have a development project, where we have the possibility to raise "Ideas" for our product. Assignees of this certain type of Issuetype in this project should be only...
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Hi community, We are revamping a critical project in our Jira instance in relation to audit processes and compliant with regulations. For this we need to bulk upload a huge vendor list as is...
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Hello, a new person joined our team today. I added him to Jira Service Management (JSM), and so far, everything is fine. However, this new user only needs to handle the work related to a specific req...
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I am new to JSM and my first project is migrating one of our internal departments. Setting up email notification for when an issue is created, the only variable I can see for the name of the recipie...
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Hi Jira Service Management Community, My work team is using the Free Plan for JIRA Service Management. We've encountered an issue with our Jira Service Management setup. On three se...
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The edit page shows Routing rules, Escalation policies, and "Something went wrong!" message. detail is "Invalid time zone specified: Pacific/Auckland"
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Tengo un proyecto y quiero hacer otros proyectos partiendo del flujo y tipo de incidentes creados, para no tener que volver a tener que hace la configuración. En alguna respuesta revise que de...
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We are setting up our JSM instance to handle our incidents and alerts, moving away from OpsGenie. In testing, we have turned on the responder alerts, and these are working fine, but we would li...
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Our customers can create tickets via the Jira Service Management (JSM) Portal or by emailing helpdesk@mycompany.com. Tickets created in the portal appear neat and organized in JSM. However, email-ge...
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Working on getting some routing rules setup and running into an issue (more of an annoyance but potential issue based on rules). Currently I want to create routing rules for the following cases: Ro...
- Question
- opsgenie
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I've got a top level domain hosted in godaddy.com. For security purposes, let's call it acme.com. Godaddy is pretty terrible for managing DNS records so I've created a sub-do...
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I am having an issue when importing a group of assets. I've had no issue with 2 previous imports and have actually tried using a previously imported file which resulted in the same error. Than...
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Please see screenshot, I would like to have JSM open issues whether or not accounts were verified. Especially if they are internal accounts. I am not sure I understand the logic in blocking/preventin...
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Hello community, I need your help. I am currently a Jira administrator in training, I have a standard license and I need to know if it is possible to automatically generate an alert in Opsgen...
- Question
- alert
- jira-service-management
- monitoring
- opsgenie
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The current settings of JSM is when a agent resolves a ticket, a email is sent out indicating that the issue has been resolved and will display the client survey towards the bottom of the email. Our...
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We have about 70 users in Atlassian, but I am working on a project that can only be "approved" by 2 people. John Doe and Jane Doe. It appears that JSM has no functionality to have a custom field o...
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