Community resources
Community resources
Community resources
Jira Service Management
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Hello, We are hoping to create a simple list to inventory 20 to 30 items such as copiers/printers/scanners. Wondering if Assets in Jira Service Management is a good tool to use for that purpos...
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When i go to "Bulk action" and do export objects; .CSV is generated but it has the following error. Only the message below appears in the file. {"errorMessages":["Something went wrong. Contact admin...
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Hello community, I need to know if there is a limit for team creation in JSM? Since the documentation does not mention anything about this question. https://support.atlassian.com/atlassian-...
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Dears, Iam planning for the upgrade so I am asking if i can disable all user access till I finish the upgrade not to do any changes
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Dears, I have strange experience. I have a customer who creates a ticket as reporter. When I reply to the ticket to the customer I had answer. When I called the creator of the ticket, she...
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Is there a way to deploy a snapshot without breaking links in Proforma Forms?
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Hi Team, Will someone kindly clarify the differences between "Atlas" and "Atlassian Access"? Our organization is paying 21,000 USD per annum for Atlassian Access. We are using JIR...
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I want to change the SLA status using automation, let say if the ticket status is changed to "Pending Customer Side" then SLA status should be changed to "Done"
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Hello, Does anyone know if there is a way to add graphs to a customer portal? Thank you Dave
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Dear Community, We face the issue, that we have a legacy asset custom field within our instance, where the possibility was given, to checkmark the option "Restrict to user related objects":&nb...
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Hi, how can i move the customer to the group of the clientsAfter we gave him more permissions has been made "new" account and now he can't see his old requests and from the others members in g...
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We have a object scheme called "Zuständigkeitsbereiche". After a issue is created, we can assign a "Zuständigkeitsbereich" (area of responsibility) to an issue. This object has attribu...
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I have set up the product such that anyone can make a ticket regardless of if they logged in via jira account but it always asks for email saved as Reporter. When they are logged in through ...
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Hi, Is there any way/add in app that can provide me with CRM functionalities in JSM Data center?
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Hi community, Does anyone has an example of a successfully working form for requests to be opened for jira administrators (to make work process more effective)? I'd appreciate if you will share if ...
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Hi All, Today, everytime someone replies to an email which was used to log the ticket in Jira, it is now creating a new ticket with the reply? This has never been an issue until...
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Hi community. Is there any way to have SMS and email notifications in Jira service management, the following to be included: 1- Sending emails/SMS to customers 2- in case of failed emails/SMS they...
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I am creating a new request type. The form has 10 fields (of different types), and the user should be able to create as many of these 10 fields as they want. We can think of this as a table structure...
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How can I get the reporter group so I can add the condition in automation? I create a 2 group in Atlassian admin and a people on the group. is there smart value or other way to check the reporter g...
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Hi, I would like to create issues for internal use only that can be connected to an organisation. The issues should only be viewed and edited by internal users. External users should not even be not...
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In Issue search filter page where it is having the list of all the issues and specific issues can be filtered out using filters(Project, Issue type, Status and Assignee) available in the page, the Up...
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Hi, We have a Jira service management data center version that will soon expire. Is it possible to extend its licenses for six months instead of a year? Is a monthly renewal possible?
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when i am creating the ticket i don't want the above highlighted option could you please guide me
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Hi All, I want to add custom tags to opsgenie alerts post alert is created . But on opsgenie jira integration I am not getting any value in dropdown . I tried to add the value and then aga...
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I have gone through my settings and I am not sure what I am doing wrong here. My project has about 20 open incident tickets. When I go into the portal I am only able to see 4 of them by going to Requ...
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