Community resources
Community resources
Community resources
Jira Service Management
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Hello, I am importing asset data via CSV into Jira Service Management, and one of the attributes refers to a service defined within a separate schema. How can I correctly define this within the Impo...
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Designing a form, where, due to it's criticality and being free text, we have asked the user to type an input twice Ignoring the fact they can just copy n paste from one to the other, I was trying t...
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How to create a JQL to show the tickets resolved within the 4hours, 8 hours, 12 hours and 16hours from the time of creation.
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Hi, I currently have "Manage Sprint" permissions, although I should not be able to. I have a Jira Software board, that displays issues from 3 Jira projects. All 3 projects use the...
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Unable to Change Issue Type in Bulk (Jira) - Incompatible Field Configurations and Workflow Associat
Hi everyone, I'm currently trying to perform a bulk change in Jira to modify the issue type of 18 issues from "Evolution" to "Bug". However, I'm encountering the following message: ...
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Hello, I am trying to generate an Assets Report but I only get query error displayed on all reports. Pease see screenshot attached.
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Request type is not assigned when a ticket is received from the Portal. Request Type is associated with the corresponding task type and is configured in the request form on the Portal. What c...
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Hello Atlassian Community! I need all my users to be able to see all the tickets created in my project via Help Center. Currently when I go to the Help Center I can see only my own tickets. I found...
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When viewing a project board, the default view setting for quick filters is that they are hidden. I appreciate that they can be displayed for the current window by going into View Settings and enabli...
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Hello. So we have a rule in which tickets get auto-resolved if the customer did not reply to our question within 48 hours of asking. The logic is as such: - Customer raises a ticket - Support Agen...
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Hello, I'm new to Opsgenie and looking for some guidance. Our team is set up across three regions (USA, Europe, and Asia) with 4 members in each region, operating on a follow-the-sun model ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, I have a lead who is interested in integrating JSM with Zendesk and Solarwinds. Has anyone ever done this? Do you have any advice or strategies you could share for how you made this work? Ar...
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We have bought JSM Premium plan and would like to setup Email based OTP authentication. Please suggest on how to enable same for external customers.
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I've spent two days searching the interwebz and the closest I got to get it working is https://lastcallmedia.com/blog/how-use-cloudflares-free-flexible-ssl-jira-and-confluence-server-apache-and-...
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Hi, would appreciate some guidance on this. I'm trying to integrate slack and jira service management together where I can raise tickets on slack, however, I'm getting this unknown error below whi...
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Hi, I am planning to create custom dropdown menu for our org in Jira service management. Also the goal is to create a sub menu which will appear and show different options based on the...
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Hi, Whenever I click create request is automatically selected to 'Issue Type' - System Change and 'Request Type' - Request a change. Can I change that selection?
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Noting that in the Version History for Jira Cloud by Atlassian, version 211.0.1, 211.1.0 and 211.2.0, it explicitly mentions that "Jira Service Management forms are now available on mobile.". That s...
- Question
- bug
- cloud
- form
- forms
- jira-mobile-apps
- +4 more tags...
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I have a complex situation in which I have a generic account that sends tickets to Jira. My goal is to have automation read the description and edit a field. Example: If Description Contains Los An...
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Hello First thank you for your help , i have other question about opsgenie and JIRA (JSM), i want to know How can I pass tickets created on the orogeny backlog to other Jira (JSM) ...
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I am being asked to create two issue types and my them both hierarchies set so both can be parent links to epics. I can set one or the other, but it doesn’t seem we can have two. I did trick it by cr...
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I am working on an issue and I made a comment but I want the reported to know that I made a comment, is there an option to have Jira send out email notification? if so how can I configure that? se...
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Hi there, I'm new here on JIRA cloud and I've been learning a lot last days, now I'm working with the on call shcedule and the Teams>Operations>Syncs section what I'm trying to do is set ...
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Hi, is there a way to disable the automatic profile creation for user/customers that sent their requests via email without affecting our project boards?
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Where can I find the list of commands for each of the Scriptrunner modules for basic tasks, such as: * Get the Value of a Custom Field * Set the Value of a Custom Field * Show a Custom Field * Hi...
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| 39 | |
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| Subject | Author | Posted |
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| 18 hours ago | ||
| yesterday | ||
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| Tuesday | ||
| July 24, 2025 12:26 PM PDT |