Community resources
Community resources
Community resources
Jira Service Management
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Need change type of Project from team managed Software to company managed software, Thanks!
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I created a new service project and the 'Work Log' tab or action is not enabled on the project like my other projects. Where do I enable it or change the project type to ensure I have worklogs ...
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We have a team that get ideas in via our JSM portal. I previously set up an automation to create an item on their backlog on their JS project which copies across the values to those exact sa...
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When adding a task to a parent JIRA, right now, the only field that can be completed is the summary field. After that, you must open up the dialog box to fill in the other fields. Is there a w...
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Good afternoon, Please let me know if the production timeline for migration for Opsgenie is still October 7th. Please also provide any documentation regarding the Opsgenie migrat...
- Question
- cloud
- jira-service-desk
- opsgenie
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Our Project does not need this particular feature and the users do not see this in the older Jira version. But I notice this appears in the new Jira Data Center version and wonder if this secti...
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My project does not require these 2 system fields and so I have not included them in Create and Edit/View screens. These don't appear in my Create and Edit screen. But they're showing up in my ...
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Do we have option to show the field 2 based on field 1 selection in customer portal in JSM? Thanks, Om
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Hello community, as far as I can see, it's not possible to add a group as participants in Jira automation, is it? Am I missing some steps? Thank you, Martina
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Hi, my challenge is this. I have a custom field (Label) in a project at story level (Target Month) and I want to build an automation to ensure the same value is maintained across an epic, story and t...
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As a Service Desk Member (SDM), I can create a ticket in a Jira Service Desk (Desk) that contains external customers of multiple companies organized into Organizations. Note, customers from one...
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Hey, As the IT team, we use Jira Assets to manage all IT assets, including software licenses used within the company. We track the total number of each license in Jira Assets. Additionally, ...
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We have a few Service Management Projects for internal employees related to HR and finance related queries by employees to respective team. COO has an EA that needs access to SLA report for these ...
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Good morning, guys! I'm trying to create a "Score Point" field based on the other three fields I have (Value, Impact, and Effort). I have already created the field Score Point as a Number Field, an...
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I want to be able to close some tickets without notifying the customer. Every time i have tried to make changes to the notification scheme, I've messed it up. Basically I'd just want a statu...
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I'm getting the error showing in the picture when I select the View request link from an JSM customer notification. Everything else is working fine. Does anyone know the root cause? How c...
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Hi, currently I have following Automation to give our users an overview over their current assets: Hello {{issue.reporter.DisplayName}}, you have {{lookupObjects.size}} assets assigned to you: ...
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Hi Community, I am wondering how to do this in a simple way. On one of our JSM project, we receive external email which is converted to a ticket. We want to extract these form like fields in...
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Could someone please provide evidence or documentation regarding the recent price increase for JIRA? We need to understand when this change occurred and the specific details s...
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Here https://community.atlassian.com/t5/Jira-Service-Management/ServiceDesk-Not-seeing-requests-in-organization-details/qaq-p/2745585 I asked what to do with no requests viewd in my o...
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Hi, I was given a task of investigating backup solutions and to check what is included in our own (JSM premium cloud) in terms of backup. The task was given with the intentions of complying with IS...
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Customizing the Jira Service Management Customer Portal: Is it Possible to Use HTML, CSS, or JavaScr
Hi everyone, I'm currently using Jira Service Management in SaaS mode to manage customer service requests and I would like to customize the look and feel of the customer portal. Specifically...
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I'm trying to create a new Jira Service Management project and I'm encountering this error. Is there another place I can update the mail connection for this new project so there is no duplication? Un...
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I am currently the Product Owner of a team that manages two separate Jira boards: one for the Frontend (FE) team and one for the Backend (BE) team. The team has proposed merging these two boards into...
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How can I merge two separate Jira boards (Frontend and Backend) into one unified board without losin
I am currently the Product Owner of a team that manages two separate Jira boards: one for the Frontend (FE) team and one for the Backend (BE) team. The team has proposed merging these two boa...
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