Community resources
Community resources
Community resources
Jira Service Management
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When a requestor is creating a ticket this is already done automatically by tracking their users accounts in jira service management users. How do I connect that user and tie it to an asset ...
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I have an automation rule (below) set up to clone a ticket one service desk project (A) to another service desk project (B). Along with the cloning, values in certain fields in the cloned ticket in p...
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Is there a API for Team Integration?
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Is there a way to setup an auto-response to let the requester know the ticket is either being handled, completed/closed out and the ability for requester to reply to auto response?
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Hello Everyone, Within the JSM workflow, are we able to link different request types into individual Kanban Boards? We have different types of requests such as Claims, Contract...
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Hi all! We’re rolling out nested if-else conditions, a new delay action, plus new ways to fine-tune the way you bring 3rd-party tools into your rules. This includes: Nested if-else conditions: ...
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hi, since 21 of October, noone of our notifications are being recived, no configurations have been touched before, i made sure all notifications are enabled, he following error apears at the registry...
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In JSM, when we convert a Request to a sub-task, the Request Type field in the sub-task is populated with that of the initial Request with red text and an erro...
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Hi team, In China, in the last three weeks, it was found that the SMS alert function of Opsgenie is not working, and the mobile phone number that set up the SMS alert cannot receive the Alert remind...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Dear team, I would like to know if JIRA service management has a plugin or add on feature which can be used to identify assets in our environment. We are planning to setup a CMDB in JI...
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In jira cloud behavior I have a requirement to read a file which is exist on one my onprem linux server. Can you help me with the code please.
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Hello, we want to deactivate the call and sms notification option for all our users in OPSGenie to avoid extra costs. How is this possible? Thanks
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have set a company email as an external email and the reply to email on a JSM. When I send an email to the external email I get: The following recipient(s) cannot be reached: &nbs...
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Hello, i need an automation (see Screenshot) for a customfield. This customfield should be filled when an issue is created with "Organization Details"
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While configuring SMTP in JIRA, I encountered a challenge on the login page settings. The instructions prompted me to enter values for “Continue with IDP” and the “Login Button Text,” but I wasn’t su...
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I'm using Jira Service Management for support departments in my company. ( Admin, Design, HR ) When I created projects for each department, I used templates provided by Jira. So, projects hav...
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Cuando se comparten tickets a otras áreas de la empresa, el informador y el agente si ven los usuarios que tienen el ticket o tarea compartida pero los usuarios a los que le comparten no les llega ni...
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Hello, I have a problem. A user can create a new account in JSM by themselves; they can do this on the portal using "Add new Customer." Could you please clarify how the "Add new Customer" feature wor...
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As the question implies 'Why do i have to have User Agent/Customer/User access admin roles to have all rights?' Why is it not enough for me to have just User access admin and Admin role under ...
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I want to get the custom fields in issue collector by using API
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The system tricked me into taking two trials, of which the premium one (it doesn't show before pressing the button) turns into $159, although the free one was enough for me, being at ...
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Can we integrate jira virtual agent with google drives without any addons
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Hello, Opsgenie community, This is rather a feature suggestion. I am a member of multiple teams. Hence I see all alerts and incidents from all those in a single board as URIs like https://absa...
- Question
- opsgenie
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Hey Atlassian Community, Earlier this year, we introduced a new feature that allows you to copy selective projects and spaces into your Jira and Confluence sandboxes. The functionality to replica...
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Is it possible? Currently you can pull information like name or description from an issue to be included in the approval notification for that issue. Can you pull information from a form withi...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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