Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, We have a requirement to take two fields' values (Urgency and Impact), both of which have levels 1-4 that can be selected, and calculate the average of those two into a third field (Pri...
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Hi guys, if you open the Organization list field (in the normal jira issue view, not in die portal view), you do not see a selectable entry or “No matches” is even displayed. Only when you start to ...
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Hi Dear Community, I write today because i need your help, I try to update an Asset Attribut with a post function(Asset) with multi value. When i have only one value that works, but ...
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Hi Team, We would like to set up an automatic response from JIRA to close the incident in Opsgenie whenever the corresponding JIRA ticket is closed. Currently, when a JIRA ticket is closed, the inc...
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Hi. We have previously been using Service Management from Jira, but shiftet to another solution. That turned out to be a bad move. Now I'm trying to get back into a trial with our old domain, but t...
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Hello, Community! Cloud CI and I am venturing more into Data Center and running into a blocker with creating and linking an issue using webhook. Following the documentation on REST and have r...
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I have users with the same email that are Atlassian managed user and have also in the past registered an account through the portal customer. How does one delete the portal users so only the Atlassia...
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Hello! Question for the group. I have set up a "Raise a Request" as a part of a Jira service project, and am trying to get an automation that clones the request, and sends it as a task to my b...
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Hi I need to clear the calculated value of a SLA when an event occurs (i.e. when a ticket is commented). I mean clear NOT restart from where it was paused. I tried this in groovy: issue.setFi...
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Notifications in our instance that are sent from the system account email address jira@domain.memins.net but the Message Sender name is giving attribution to a specific employee. Who has been deactiv...
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We are having a problem after migrating JSM project from Server to the Cloud. The problem is when you try to add a "Request participant". The user/email you want to add is in the list, and you can se...
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I could really use your help as this is driving me crazy. I have 2 JSM projects currently. Two of them are set up with channel access where anyone can submit requests. The 3rd one i...
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As above, when a customer emails into the helpdesk for the first time, we would like an invite to the portal be sent out automatically. When a new user emails in I can see the status s...
176 views 1 1 Deleted user August 29, 2024 -
I currently lead de Service Desk in my company. I am site-admin but I can't edit worflows or variables in Jira Service Managment. I tried with one of the Jira-Admin, but when he tried the message he ...
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There doesn't seem to be a built-in way to catch events when attachments are being added via comments. If an attachment was added via comments, it doesn't count as issue update or Attachments field ...
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Hello, We are using Jira Service Management for internal IT support requests. We have forms set up on the public portal for users to submit tickets. The problem is - only some users can a...
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Hey! We use assets in Jira to track our IT assets, but we also use it for systems and people. They all however share keycounter, even though they are in different schemas. For ...
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Hello Atlassian Community! 👋 The Jira Service Management team has been hard at work baking even more AI-powered Atlassian Intelligence capabilities into your most critical support and operations w...
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Hello, How do I delete an addon? The button to click is not active
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Hi there. I am trying to convert the "Original Estimate" and "Time spent" fields from seconds to hours. When exporting to Excel it exports as seconds and I don't want to manually do a cal...
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Hello, I would like to ask if I can send requests by email from any account of a specific email domain, without invitation needed. Is that feasible? Right now, if someone does not get invitation or...
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Good morning, how are you? We woke up with issues with our SLAs in Jira. Talking to other companies, I was informed that they are also having problems. Are we really experiencing instabilitie...
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團隊有一個想詢問的使用情境 1.當相同Alias告警次數累積到一定程度，alert Priority是否可以升級 EX: P4 Escalation > P3 2. Alert在什麼情境下可以設定升級為incident 不另外開發狀況下，opsgenie設定是否可以做到
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- opsgenie
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Hi, I want to set a group picker based on a multilevel cascade field using script listener for Issue created and Issue updated events. The script is throwing error in compilation 'cannot fi...
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Hi How do i setup a rule , that alerts everyone with in the team once a comment has been added to an existing issue/service request/ incident
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