Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, Is there a way to display the Parent task (issue) summary (instead of the Parent task key) together with the Child task summary in a Service Management project queue? Currently...
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Hello everyone, we recently moved to DC from Cloude, there is one automation that works like this. The user creates a task. A person answers it, it goes into the status “Waiting for a response from t...
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Hi When a support ticket has 'custom field A' populated with a URL to another Jira instance, I would like to transfer this URL to the "Issue Links" section via an Automation. I have tried multiple ...
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Hi, community! I need to export a big amount of tickets from jira, more then 8 k. Is it possible specifically for this amount of people ( more then 1k, in my case 8 k) and how it can be done...
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Does anyone know of a way, whether it be via native functionality or a marketplace app, to translate the custom fields, their context options and help text on requests types so they d...
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We are setting one Jira Elements connect custom field value and adding comments for some of the issues from the Java back end code for the Business requirements and the application is having Issue up...
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I have set up an automation rule that creates a new issue when a trigger issue transitions from Status A to Status B. At the time of the transition, the trigger issue has a form attached and submitte...
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I would need a way to automatically remove (or not to add) any watchers from the issue that is being created by the automation task. I have this automation task, that is creating issue from conditio...
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The description field isn’t appearing on the customer portal for this specific ticket. This hasn’t happened with other tickets. I’ve seen users with similar issues caused by the request type not bei...
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I need help adding the sender's name or email to an automatic reply email. Can you help me figure out how to do this ? Attached the image of my requir...
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Hi! I see on every request in jira option for Reminders, it leads me to: My reminders for jira app, which is unsupported app and I am not sure how good it is. Do you have any experience with it or c...
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Hello, Just wanted to share what I've done to solve this issue. Issue: wanted to have several reminders sent to Approvers when we have an issue waiting for their approve My Solutio...
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I sometimes get the error on asset import from discovery: "Value cannot be empty" I have already checked the cardinality of the appropriate type (PCs) and all attributes have a minimum cardinality o...
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Hi Community, we want to give Data Manager a try. The scope would be to get the user and attributes from Entra ID. Therefor we looked at the following adapter " https://support.atlassia...
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How to create a reporta for a jira project Work in process to done skipping some statuses in between
Hi How can create a report for a jira project to show time it took for the task to get from Work in process to done status skipping some statuses that I will choose in between (not to count in...
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I like to set up a Jira automation rule to delete attachments from an issue, specifically targeting those that are shared with customers (external) while preserving internal-only attachments. Can ...
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Hello, I have a question regarding the phone numbers used to send voice and Sms notifications for Opsgenie. One of my colleagues has recently noticed that he got a call from a number different from...
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- cloud
- opsgenie
- opsgenie-cloud
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Hello, because Crumbs retires, i have a look at customer service management of JSM. I used organization-field-values from crumbs in rules. it was easy because there were fields I was able access li...
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Actually we are trying to Link Issues to the Parent. So we gave a Text field box and wanted them to update the Parent Issue Key and this will link to the parent when an Issue is created. So ...
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as the title says, we can't run automation because of a very unclear error saying that the summary field is somehow incompatible, meanwhile, jira itself encourages us to fill it. my automation is pre...
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So have a simple issue, trying to get a filter on a project that accurately pulls in every issue that has their last comment from a member of our organisation. I was doing it via this statement, whi...
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Hello We have several projects/portals set up in JSM. Every portal has a topic with several knowledge base articles assigned. When managing the topic, I can see that for one specific portal only a f...
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Hi there, i've been working with the on call feature, but i'm habing problems when i'm going to create a Sync the issue is that this is happening just when i'm gonna do it in my "PROD" enviroment in ...
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Hi, In our Customer Support Portal, there are statuses visible to customers that are obsolete. I have checked Project Settings > Request Types > Workflow Statuses, but can't see these l...
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Eventbridge rule generates an SNS notification to Opsgenie. The SNS native payload is parsed by Opsgenie to populate the descripton(json) field. I need to be able to extract certain items...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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| July 29, 2025 5:22 PM PDT | ||
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