Community resources
Community resources
Community resources
Jira Service Management
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Hello, In our system it is set up as follows: when a ticket is solved it gets the status ‘Successfully solved’ and Jira sets the ticket to the final status ‘Closed’ after 10 days Is there a w...
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i have one approval but approval email customer notifications cant received mail
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I have to retrieve worklog hours with date. Any suggestions?
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Good afternoon, I am trying to set up an email integration within Jira Service management, however when attempting to switch it on I recieve the error "Something is wrong.... Page cannot be displa...
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How can I add a validation for approver. The approver needs to add comment first before decline the approval of ticket?
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Hi All, Is there a method to display the third field on forms based on the values selected in two dropdown fields? Thanks!
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We have setup Jira to create an issue when an email is received. The problem is when a user sends a reply/response, it creates another new issue. Is there a way to strip out the "Re:" part of the ti...
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We support several products that have many different core details fields that do not overlap across the different products. Would be great to move the manage entitlements from the Products section t...
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HI there, We are facing a strange issue, couple of users are not able to change the state of issues e.g. from open to in-progress getting error "User XXXX is not assignable". Although they are being...
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Hi Support, I am not able to see any documentation related to JQL "Execute routing" While i see some expression like Execute routing is EMPTY or "True" can you help explain t...
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Is there a list of characters which are problematic when importing from Excel to an Asset schema in Jira Service Management AND when exporting from JSM to Excel? Although commas are acceptable...
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Our setup uses /servicedesk/customer/portals as a front-end presentment for customers to submit issues, which are then managed in the Service Management project. I'm finding that the same custom...
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How can I allow my external customers to view my KB without allowing anonymouse access in Confluence
Hello! I have this KB linked to my customer facing Help Center JSM Project. I have various of the articles from the above KB organized as topics within my Help Center. &nbs...
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I’m working on a Jira Service Management (JSM) project where we need to create tickets via API, and we’re facing an issue that I hope some of you have be familiar with. Current Situation: We have a...
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I have 3 employees who left, and I would like to remove their accounts in order to reclaim and reuse their license. What happens to all the info/tickets associated with an account once I remove that ...
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We already have the custom fields of the appropriate category (paragraph) created, so I'm not understanding why I'm still getting the error: Field type not yet supported for the virtual agen...
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Feature Request: Is there a possibility to be able to choose what to have copied over when copying an Object Schema? Or for any of the copying functions in a schema? For example, when copying a sche...
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Hello! I'm struggling to find a way to capture the average SLA for Time to first response for issues within the JQL: "Time to first response" = running(). This include all issues where their S...
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We have an automation rule to create an incident when an alert is created with specific tags, however when the alert is closed, the incident remains open. I have not identified a method to address th...
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We have a Project which is being utilized by several of our Team Members as they need to handle the request based on the Business Unit that reports the issue. Within this project we have 2 request ty...
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We're encouraging our service team to provide their resolutions and fixes in the resolution field when they finish a ticket. Is there a way to filter for tickets that are marked as Done/Resolved/Clos...
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Hi, I'm trying to use the /rest/servicedeskapi/request API and would like my user to be able to request on behalf of the requestor for the API user. I can make a request if i am admin but what is the...
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While setting up Outgoing Authentication for the Amazon Security Hub integration, I encountered an issue when selecting the region. Although "ca_central_1" is available in the drop down menu,...
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- cloud
- opsgenie
- opsgenie-cloud
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I have tried looking around for permission help and I have seen that permissions are setup to the project level but is there a way to get more granular? What I am trying to setup permissions so that ...
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