Community resources
Community resources
Community resources
Jira Service Management
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Hi! I dont succeed adding new Origination to Customer Organizations (please see screenshot). I am only suggested to add already excistent organizations .
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Dear Community, I have been tasked to automate creation of customers in our Service Desk Management. After some research I started using the Servicedesk API from which i can correctly all custo...
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Hi Support, Is it possible if we could get a documentation guidelines for system admin, on setting up the user roles. Thank you
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We have our Jira Service Management integrated with our monitoring system. When an issue occurs, a ticket is automatically created. Now, we'd like to be able to detect when the same resource is havi...
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We're trying to agree amongst teams what the intended purpose of the various dates are and the behaviour which Jira supports by using them. I've seen various posts with various answers but they ar...
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In Jira Service Desk, when an agent creates an issue on behalf of a customer in the customer portal, and if the customer doesn't exist as a user, it shows an option like "Add new cust...
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Assistance to Understand and Implement Automation for Adding Labels to Confluence Pages-on workflows
I hope you're doing well. I need assistance in understanding the instructions provided in relation to adding labels to Confluence pages through automation I'm using 2 different rules 1 creates a page...
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Dear Community, We have JIRA service management portal to create tickets for our users(customers). For some reason couple of our users when they try to login the JIRA redirecting them to JIR...
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We are getting charged in monthly billing for JSM as we haven't using it. As i am using standard version of Jira with monthly billing plan. This month bill generated included JSM sub...
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We are using the New Relic integration to raise alerts in OpsGenie. I would like to close alerts in New Relic if an alert is closed in OpsGenie. At this point in time, the integration is only one-w...
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Hi, In cloud JSM Assets unable to edit service relationships. Screenshots attached. Regards, Tom
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Hi all, I am still getting familiar with the system. Ideally, we would like after-hours calls to be diverted from our 3CX phone system to Opsgenie and then to the scheduled pers...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi there, I want to make one of textarea (not all textarea) shorter, can it be set in Behaviour in ScriptRunner
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JSM and Jira project -reportin system that allows us to understand the overall impact of each enhanc
I'm seeking assistance with managing our enhancements across our Finance division. Currently, we have a central project that encompasses all our enhancement requests t...
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I am looking for assistance with the following scenario: I have a form the is visible to users via a JSM portal. When the user clicks, "Submit", it generates a ticket. I have automated for that tick...
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I wish for the flow to be like this: Developer escalation issue created by agent Agent cleans up the escalation details and add the Dev Team to the Responders field JSM Alert is automatically cre...
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I am working on Show field which is validated from the drop down value. If Request Type = New Feature Request, then Feature Request field should appear.
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Hello, I have created several Google Sheets reports based on the Jira Cloud for Sheets extension/add-on for a while, without any trouble. Today, I found that one of the reports failed to import one...
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Goal: create an automation to count the amount of times the word "yes" has been selected across custom drop-down fields in an issue and inputting the total amount of the word "yes" into another custo...
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One of our teams has a need to email to an external client. The clients are not customers of our Jira site and maybe be multiple emails to send to at once. I'd like to avoid adding all these various ...
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Hi Team, I am guessing someone has asked this in the past but I cant find a step by step article. I would like set up a system where when a user is added as an approver for a JIRA ticket, the ...
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Hi there, My team created a JIRA Service desk with the purpose of routing communication requests through the portal. As it stands, requesters (or "customers") are not able to create requests without...
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Right now I have a validator so that when someone selects a due date on a form, it must be 3 days after the current date. I'm using the 'Date Compare Validator' so that: Date: Due Date Condition: &...
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Em meu projeto não estou conseguindo compartilhar repostas pré-definidas. Como mostrado abaixo, a opção de compartilhar a resposta pré-definida não aparece. Sabem me dizer se isso é configurado em al...
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We want to create and automation that if an SLA is breached we want to notify the users in an affected services group. Our affected services groups are connected to opsgenie where the members are lis...
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