Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

accidently created an account. How to get rid of it

Deleted user February 16, 2025

On a website offering AI webservices, I accidently  got forwarded to create an atlassian account thinking this was part of the process to use this AI service. (f…ing ads) 

Now I want get rid of this account , because I don‘t need it.
On my trial to delete the account I got a message telling me that I have to pay for the used service. 

I never used it really as I said.

 

Now how can I savely delete it, without paying for something I don‘t wanted to get ?

regards 

Pit H.

2 answers

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 18, 2025

Hi @[deleted] 

I understand that you would like to cancel your Atlassian Cloud site.  You can do that by following the steps in Cancel a subscription.  Once your Cloud site has no active products, it will automatically be scheduled for deletion.

If you would also like to delete your user account, you can follow the steps in Delete your Atlassian account.  But I would recommend following the steps in the first guide before this one, otherwise you might not be able to confirm the site deletion yourself.  (The site itself would still be eventually deleted if there is no activity and on a free plan for 120 days)

I hope this helps.

Andy

0 votes
Valerie Knapp
Community Champion
February 16, 2025

Hi @[deleted] , welcome to the Atlassian Community and thanks for your question. 

I've escalated this post to the support, who should be able to help you with this. 

Best wishes

Deleted user February 17, 2025

Thank you ! 

possibly I just need to delete my account, since I never gave any billing information,

Is‘nt there a free plan ?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events