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Scheduled Automation fails from Status Resolved/Cancelled to Closed

Dominik
Contributor
February 21, 2025

My Automation should change the status to Closed from Resolved or Cancelled. Daily at a specific time.

My scheduled trigger lists 66 issues, but the Automation fails. I have no clue why.
Initially, I thought the missing resolution was the problem, but adding a Resolution with the Transition does not change anything.

Any ideas?

Bildschirmfoto 2025-02-21 um 11.52.34.png Bildschirmfoto 2025-02-21 um 11.53.10.png Bildschirmfoto 2025-02-21 um 11.58.02.png

1 answer

1 accepted

5 votes
Answer accepted
Nikola Perisic
Community Champion
February 21, 2025

Hi @Dominik 

Have you checked if you have the Transition Issues permission as well?

Dominik
Contributor
February 21, 2025

Thanks @Nikola Perisic
It worked with right permissions.

Like • 2 people like this

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