Community resources
Community resources
Jira Service Management
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Can the Jira service management be integrated with a company web site so the clients can log into our company web portal and open a case and submit it online They can track the progress as it is u...
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We have a few request types that should only be used by a few people. If we put it in the portal, others will definitely try to use it so we hid it, assuming we could send the URL to those people dir...
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I have a Objecttype = "Employee" I have a Object = "Employee Name" The main Attribute in "Employee Name" = "Full Name" I have a Object Asset Field = "Assignee Profile" W...
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Hi, Today Oct/25/2024 CST, we are experiencing slow and sometimes no email notifications triggered by the Jira Notification scheme for issue creation in Jira service management. Is there any downtim...
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Hi all, I created a very simple priority assignment rule based on impact field. This part worked for a few days but then stopped. Please see attached screenshot for explanation. The incident submitt...
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Hello community, I am in the process of spinning up JSM for my company. We also use Jira for project board use for IT and DevOPs teams. We use Okta as our IDP, and I have already se...
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Hello, When an Agent replies to the customer, only the Reporter is getting an email notification, not any member of the Organization. However, the Organization members DO get an email notification ...
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Set Up Creative Teams Team 1 Team 2 Team 3 All these do creative work which is sent through a lengthy review process and can be sent back. Review teams Team A Team B Team C The al...
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Hi, In my site I have 2 products: Jira Software; in monthly suscription Jira Service Managemrnt, in monthly suscription How I can change only Jira Service Management to annual suscription?
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Hi, I am trying to move tickets from autotask to jira. I can retrieve the information from autotask and create a corresponding jira ticket, but when I try to use our custom "Organizations" field, ...
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Hi Was the field Customer Request type renamed to just be called Request Type?
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I am currently running Jira DC on a EKS cluster and wondering what are the options for Service Management DC. Is this something that can run on a eks cluster with JIRA or would this need to be ...
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I am trying to create a ScriptRunner condition within a workflow to determine if an issue's custom field contains X assets. I know multi select asset custom fields hold as an array. In script runner ...
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Hello, What is the recommendation to enter M365 as a service in JSM - as "the whole offering" or each feature as a service (Word, Outlook, Teams, SharePoint, etc.)? If M365 is the IT service, how d...
333 views 1 1 Deleted user October 25, 2024 -
Hi there, I have a bit of a brain melter today. Following Situation: I have a Project A In this Project A there are Issues A Issues A again are linked to 1 or more Issues B&...
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Hi everyone, I need some help. we have just migrated to the cloud. We have a dashboard with several filters and 2 of the filters are broken. If you run the filter in Script runner Enhanced it works...
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Is it possible to send Out Of Office message on JSM
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Hi Jira Team, We’ve noticed that despite the current configuration (as shown in the attached screenshot), which restricts invites for the Jira Service Management product, users are still bei...
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Hi All, Please support anyone let me explain in scenario - A End user sent mail on support mail id to raise the ticket and that End user keep his manager and team leader in CC just for update. If ...
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We are trying to Implement some Multi-level Cascading options and trying to achieve it. Tried some Plugin, it was working in Internal Create Option, But for Portal, it is not working as expect...
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Hello everybody. I have a client who needs to import objects from an old DB to Asset. One of the information each object bears is a comment field. I wanted to import it the comment linked to each o...
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I have created a JSM help portal project without taking JSM license . Now i want to set automation .
I want to set automation such that when customer raise request type . It should create a new issue in Another Software board with auto assignee assigned. I don;t have jsm license is there...
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I want some kind of automation set between Opsgenie and Slack which can pull on call rotation information like (Primary, Secondary and Escalation) and post in to slack channel.
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- cloud
- opsgenie
- opsgenie-cloud
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Hi Jira Team, We’ve noticed that despite the current configuration (as shown in the attached screenshot), which restricts invites for the Jira Service Management product, users are still being promp...
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In the documentation for managing organization detail fields, the first step is to turn on Customer and organisation profiles from the project settings/features page. Our features page only incl...
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