Community resources
Community resources
Community resources
Jira Service Management
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I am having issues verifying CNAME DNS records. from looking at other issues raised by others, I can see that they have a SPF record, however mine only shows the 3 CNAME records and one TXT record. ...
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Dears, Iam using Jira service desk data centre edition and Iam using line manager approvals and other approvals in too many requests and when any user went for vacation too many requests are pending...
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I am looking at the GET for List on-call responders in the JSM Ops API documentation and you need to put in the schedule id. In Opsgenie the schedule id was in the URL, however this doesn't ...
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about 50% of my request types need at least 2 levels of approval, some need more (business decision). When we used FreshService, the workflow capability allowed approval step after approved approval...
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Hi community! I couldn't find the answer to this question, maybe someone could help me. I’m looking for a solution to better manage how our customers access Jira Service Management (JSM) portals. ...
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I have gone through the process and requested the JSM access and was presented with a link to send to our company Admin who I am advised has now approved the access. When I now go to try and start a...
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Hi All I need to know can't we log time in a Team Managed Project? Recently, my colleague created a team managed project which don't have work log functionality How to overcome this, e.g.,...
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I have made a form with tables. On the portal merged are shown in the right way, see attachment form-1. If I download the form as PDF, the merged cells are not longer merged, attachment form-2. Also...
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Hello, The article linked below demonstrates how to modify the default templates for canned responses: https://support.atlassian.com/jira-service-management-cloud/docs/edit-or-delete-a-canned-respo...
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We previously had one request type, where people would type in our IT-Support Channel and it would automatically create a ticket for each message. Now were using assist so users can choose their requ...
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In Jira Service Management (JSM), when I'm creating a ticket, it shows "No Request Type." I want to remove this option. I have attached a screenshot here. Can anyone guide me on how to resolv...
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How can I build the requirement where the approver needs to get a reminder for approval and SLA in Jira Service Management? Does anyone have an idea?
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Hello community. I hope you are all well Can anyone help me with advice? I have automation that works but.... I need to limit it to 1 launch per task. My parent task has 5 sub tasks and I need when...
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The color of Help Text is red, which is very alerting, can I change to another color like Blue?
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Everything shows 0.00 minutes. Was working before migrating to cloud. Anyone have any ideas how to fix this report. Thanks in advance
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Hi, I'm using the below script to create sub-tasks using Automation and working fine. The issue I'm facing here is that I'm unable to copy the value of Software Sub-Product relevant values based on ...
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Hi community, We are experiencing a lot of slowness when using Jira, this is across all users of a particular project. We think this may be due to the fact that on many tickets, there are...
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In our Jira queue, we have 2 sources of tickets. One being tickets created in slack that generate tickets to our Jira queue and another where tickets are re-routed to us when created in the wrong pla...
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When a user fills out a form on our JSM customer portal, the JSM ticket that gets created has the Attached Form. A linked ticket in Jira also gets created. However, it does not have the Attached Form...
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We want to create an automation that if an SLA is breached we want to notify the users in an affected services group. Our affected services groups are connected to opsgenie where the ...
- Question
- opsgenie
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We have multiple API and email integrations towards OpsGenie and have a question if the alias need to be globally unique across integrations or just for the integration. Please clarify.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Our team has made the jump from our old, outdated standalone server to Data Center. Our service desk projects, and info was transferred also, but we do not have service desk anymore which was a mista...
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...othing there.. just crickets I have enabled: Public comment added Request created Public comment edited i have a bunch of blacklisted domains and emails, i checked if my domain w...
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1. Go to project settings. 2. Open Request types. 3. Select Email request. 4. Change the name of the Email request to Question. 5. Click Save changes. Result: An error message: "We couldn’t sav...
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Fake accounts created pretending to be a company. under the links hide fishing scripts that collect information. Atlassian's platform is used to spread malicious activity. please block the accounts. ...
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