Jira Service Management

I'm trying to create a user so he can access the web portal but I'm not able to see when I on projet setting people add user.  Them I go in Administrator to add but if i create the user their I ...

• Question
• jira-service-desk

I'm trying to create a new customer desktop user (have access only to the portal) but I'm not able to see him projet setting poeple section each time I search for is name it's not showing up in the l...

• Question
• jira-service-desk

Dear all, I want to query the Jira database to get all the issues (from the jiraissue table) and group them by request type.   After some research I found that the customer request type o...

• Question
• jira-service-desk
• sql

Hi, We use JIRA Service Desk as an internal support platform within the company. All employees are added as customers, synced from local AD server.  All customers are in a group, which i...

• Question
• jira-service-desk

Hi, I have a disabled customer notification screen in my project. It means that i can't even click on anything, nor editing fields. Thank you for your help.

• Question
• jira-service-desk
• notification

Atlassian just announced the ability to work with Jira Service Desk on the go, on its beta iOS Jira Cloud app. In theory, I could : • check Jira Service Desk projects, queues, and issues on mobile ...

• Question
• beta
• ios
• jira-service-desk
• mobile

Hello all, I am am trying to figure out how to create a case in Jira Software Cloud from Jira Service Desk Cloud using the escalation workflow process. Copying and pasting seems like a ridiculous r...

• Question
• jira-service-desk

Hi All, I am having an issue where issues that I have created via the Automation Create Issue are not been linked to the Parent Issue this is creating a reporting nightmare. Below is the automation...

• Question
• jira-service-desk
• jira

After following the steps here, all my Service Desk request types disappeared. Help Please!

• Question
• jira-service-desk

We have 3 teams, all which do software/hardware deployments of some sort. Each group is under a different manager. I am looking at JIRA Service Desk, thinking each team should be setup in their own P...

• Question
• jira-service-desk

I have created an html email template and added email content to each of my rules under Customer Notifications in a project. I would like all of my projects to have the same templates/content for the...

• Question
• jira-service-desk

Hello, We need to email the reporter when his ticket is assigned to an agent. Is this possible to achieve in JIRA SD?

• Question
• jira-service-desk

Hello, We have configured JIRA service desk for email requests on our help desk email account. Our query is, when a new ticket is created on email request, we need to change the subject of the tick...

• Question
• jira-administration
• jira-development
• jira-service-desk

I'm still confused on how JIRA Core, JIRA Software, and JIRA Service Desk all interact. My interest is in following any and all changes to JIRA Service Desk or supporting components. Having said th...

• Question
• atlassian-support
• jira-service-desk

We are a consulting firm and provide access to our JIRA instance to multiple clients.  we currently have 1 client in which we have integration with their zendesk.  We now have another custo...

• Question
• jira
• jira-service-desk
• zendesk

Hello, When a request enters the "Resolved" or "Closed" status I want  to be able reopen it. The transition shows in the customer portal, however when I click on it, I get prompted for a c...

• Question
• jira-service-desk

Dear all, one of our customers wants to see all issues of their organization but don't want some special person to see all issues. For example: Person A wrote an issue. Person B wrote also an issu...

• Question
• jira
• jira-service-desk

Hi, Out of the blue emails have decided to stop sending when adding comments to tickets. I still receive emails for new tickets being created and doing the email test works fine but when I comment o...

• Question
• jira-service-desk

When responding to a customer, the issue changes to "On Hold" status. The issue then subsequently unassigns the agent that is assigned to the issue.  I'm not sure as to why this happening, and ...

• Question
• jira-service-desk

Hi everyone.    We have recently started using JIRA Service desk.    We realised that when we resolve a request it seems to stay resolved even if the customer replies with ano...

• Question
• jira-service-desk
• automation
• jira-service-desk-cloud

Our approvals: Person A --> Person B --> Person C.  Each approval is a separate step. Rarely, Person A and Person C are the same person.  So, Person A has to approve the request, ano...

• Question
• automation
• jira-service-desk
• workflow

If an issue is moved to another project, the reporter does not get notified that the issue has been moved to a new project. When issue is moved from 1 project to another it will assign a new issue nu...

• Question
• jira-service-desk

In Jira Automation, when I select a ScriptRunner action, I don't have an editor.  I get a blank area, with a few "1" on the right.  If I click on the ones, I can type, but that really messe...

• Question
• automation
• jira-service-desk
• scriptrunner

Hi When creating a request to service desk via email request - is it possible to add some email address as cc (or as another recipient of the email), so that this person will:  a. See the requ...

• Question
• jira-service-desk

I want to edit a description to remove some text when a certail label is added to an issue. Basically this: Issue Created in JSD Issue edited to have a certain label Issue Description edited auto...

• Question
• cloud
• jira-service-desk