Is there a way to report on Channel?

We receive Service Desk requests from both the portal and email. Is there any way to report on the amount coming from each channel? I don't see channel as a metric to report on yet it displays the channel within each request ticket.

Thanks!

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Hi Anthony! You can do this using the request-channel-type field in JQL. As of this answer, the field isn't selectable in a Basic search. You'll need to switch to an Advanced/JQL search to use it.

Requests via email:

request-channel-type = email

Requests via customer portal:

request-channel-type = portal

Requests created in Service Desk projects through the standard Jira interface:

request-channel-type = jira

Cheers,
Daniel

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That worked perfectly! Thank you!

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Like • Satya Prakash likes this

0 votes

It worked for me. Thanks Daniel.

Regards,
Satya Prakash

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Is there a way to report on Channel?

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