Jira Service Management

I have the "what do you need help with" bar in the help center? I would like to search after open JIRA Issues. Is it possible?

• Question
• jira
• jira-service-desk

Hi there, we do want to get a new Support Portal (Service Desk) for our customers that also includes a knowledge base. Besides that we want to add a forum to let customers and partners help eac...

• Question
• jira
• jira-service-desk
• chat
• community
• confluence
• +3 more tags...

My Service Desk agent is unable to log in to his account even after we have reset his password. We can't delete his account as there are already 112 tickets tagged and linked to him.  He is not...

• Question
• jira-service-desk

Hello, I need a solution for changing the user’s password into an external customer portal via REST API (Jira Service Desk Server) using the username and password of the authenticated user as REST A...

• Question
• jira-service-desk
• rest-api

We're looking at the possibilities of JIRA Service Desk . I noticed you can use the add-on 'User Profile for JIRA' on JSD. Is it possible to display a customer field (standard or custom) o...

• Question
• jira-service-desk

I'm trying to utilize the built-in Service Desk Automation tool in conjunction with the Create on Transition plug-in. I'd like to utilize the Service Desk Automation tool for a simple If/Then. Trig...

• Question
• create-on-transition
• jira-service-desk

Our external customers using our Service Desk portal would very much like to be able to search on other custom fields that we have added to form.  Is there a way to add that (example:  We h...

• Question
• customer-portal
• jira-service-desk

All of a sudden, the sidebar options, the portal and configuration settings are no longer accessible. I renewed my licenses, re-entered the keys and it still hasn't changed. Can you help? Many people...

• Question
• jira-service-desk

We just upgraded JSD from v3.1.9 to v3.5.2 and are experiencing an issue with some Automation we had setup.  The Automation is pretty basic and worked before with JSD v3.1.9, but with the u...

• Question
• automation
• jira-service-desk
• post-function
• sort
• workflow

For some reason our customers can no longer leave comments if the status moves to a status that has the catagory "In Progress" attached to it.. e.g: This appears to be on all status's not just the...

• Question
• jira-service-desk

I have checked and re-checked every setting I can think of to make sure people can send in emails and log tickets without being logged in or having an account. THe way most people start a ticket is t...

• Question
• email
• jira-service-desk

I know this question has been asked before, and I've read and tried the "hack the .jar file" method, and that has not worked, nor would it be an acceptable solution if it had. Since Atlassian seems ...

• Question
• customer-portal
• jira-service-desk
• layout
• login

I've been testing the JIRA trial for some time now for our organization, and our interest if growing fast. I was able to do a nice DEMO and a lot of testing thanks to the trial, but I was wondering e...

• Question
• jira-service-desk

Hi, We have both JIRA Service Desk and JIRA software (Cloud version) and I'm tyring to enable the following scenario : - JIRA service desk agent create an issue - From this service desk issues, JI...

• Question
• jira-service-desk
• jira-software

The requirement is to have a time bucket using Two Dimensional Filter Statistics with XAxis = server date - log creation date and YAxis = Status. I have difficulties to create XAxis. Please advise.

• Question
• jira

Hi, I do get support requests from our customers by email. They send them sometimes directly to my email address. Is it possible for me to send it manually to an existing project or an existing ser...

• Question
• jira-service-desk

Hi. Official Docker image for JIRA Service Desk? Instructions for instalation on Google Container Engine using Kubernetes? Thanks.

• Question
• jira-service-desk

I'm using JIRA Server v7.2.1 and JIRA Service Desk v3.2.1. We have a Service Desk project set up with an automation rule set up such that when a linked issue is transitioned and the resolution is not...

• Question
• jira-service-desk

I have two different projects in JIRA Service Desk - Server that are displaying worrying behavior. - In one project, every request created via email is adding one of our users as a Request Part...

• Question
• jira-service-desk
• server

'm trying to figure out if it's possible to remove the body of the message that's sent when an email is sent after a Service Desk ticket has been created. I've updated the customer notifications to ...

• Question
• jira-service-desk
• jira

Notifications coming from Service Desk appear to use the project portal name as the 'from' address. How can I retrieve this value in ScriptRunner?

• Question
• jira-service-desk
• scriptrunner

Our agents log a lot of routine issues such as password and profile resets, file recovery etc.  Ideally, in a perfect world, we would click a button, all required fields would be pre-populated ...

• Question
• jira-service-desk

I have created an Integration for a room on our HipChat account.  The room is no longer needed.  Can I delete the Integration?   Thanks

• Question
• jira-service-desk

In the Jira Service desk SLA Goals report there is an SLA for "Time to Temporary Resolution".  Can you explain what triggers the date/time for temporary resolution and how it is calculated?

• Question
• jira-service-desk

How to change the font color and size of the designed forms (Issue/Project & ...) for Jira or Jira service desk

• Question
• jira-service-desk