Can you see the issue type (and not only description) in the service portal?

[Dimitar I_ Dimitrov]

Hey guys, is there a way to view the issue type in the service portal? I mean not only the icon and description, but the actual issue type (change, request, incident, etc.)

If I am a customer, I would love to easily spot which one of all of my Requests (because it all sums it into a common bucket = Requests) are changes, which are incidents, etc.

Anyone done something like that?

Thanks!

[Susan Hauth _Jira Queen_]

Hi Dimitar,

Do you mean Request type not issue type?  There is an open feature for this with Atlassian:

JSDSERVER-4803

Hope that helps

Susan

[Dimitar I_ Dimitrov]

Hey @Susan Hauth _Jira Queen_ thanks for the reply. But I actually did mean the issue type - imagine you could see how many Changes or Incidents you have at a quick glimpse.