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Automation not prompting validation message

Jinwoo Park
Jinwoo Park April 4, 2018

Hello everyone,

 I have a workflow transition triggered by an automation that changes status from Received to In Progress on a public comment. Manually triggering the transition properly prompts a warning message but not when Automation triggers it. Is there any way of making it work?

Thank you!

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carolyn french
carolyn french
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April 4, 2018

What warning message are you seeing? Can you attach a screenshot?

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carolyn french
carolyn french
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April 4, 2018

And welcome to Community!

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Jinwoo Park
Jinwoo Park April 6, 2018

Hi Carolyn,

Thank you!

This is the warning message when I manually try to trigger 'Start Work'

2018-04-06_13-15-47.png

The automation set up works as expected except I want to prompt some sort of warning as it's suppressed to service desk users.

2018-04-06_13-18-23.png

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