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How to get Service desk tickets assigned to Jira software users?

Maha lakshmi
Maha lakshmi
April 5, 2018

We have 3 Service desk users and we are unabel to assign the issues to Jira software users and change respective statuses. Please help us in configuring this feature.

 

Thanks,

Maha

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Jack Brickey
Jack Brickey
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April 5, 2018

You have two options:

  • add developers (Jira users) as agents. Rarely is this the right option
  • created linked issues to the SD issue in the appropriate Jira project. Move the SD ticket into a ‘development’ Status. Use automation to transition the SD issue once Jira issue transitions.
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Maha lakshmi
Maha lakshmi
April 9, 2018

Is there a way to automate the move from SD to Jira Project?

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Chung Park Chan
Chung Park Chan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 5, 2018

Service Desk tickets can only be assigned to user with the Jira Service Desk Application Access. To assign the ticket to Jira Software users, you'll need to add them to the Jira Service Desk Application Access.

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Maha lakshmi
Maha lakshmi
April 9, 2018

Thank you!

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Jira Service Management
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