Jira Service Management

Currently we have multiple service group/Component/Department configured in JIRA service desk and also configured Queues which display how many calls are pending with each department but we want to r...

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• jira-service-desk
• jira-service-desk-cloud

We are at end of JIRA service desk testing but email mapping for Escalation is show stopper for further license procurement. Currently we have set 3 escalations stages in JIRA service desk and call ...

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• jira-service-desk
• jira-service-desk-cloud

In service desk, if a permission scheme is changed, the system gives you an obnoxious warning about permission changes and the ability for project admins to change it with a click. Is there a way to ...

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• jira-service-desk

Is it possible to generate sub tasks off of a service request? For example, if our HR department were to request a name change for one of our employees, how would we go about creating multiple tasks ...

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• jira-service-desk

I am in need of a feature on JIRA Service Desk that will allow Approvers (Customer) to indicate that they are out of office and designate their backup. When end users submit tickets where the selecte...

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• jira-service-desk

in automation, in the WHEN condition I need to be able to define longer time periods for notifications, since only 60 and 30 minutes appear. From where can you change these options?

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• jira-service-desk

Hi there, We are working towards trying to move our Helpdesk system to Service Desk and ran into an annoyance.  We have linked a confluence space as the back end KB which works relatively well....

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• jira-service-desk

Hello! We are in the process of setting up and HR portal, this portal will require 5 levels of approval from various managers in our company. One of the conflicts the business sponsor brought up is...

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• jira-service-desk

I have read the documentation about sharing an issue and I can't find the button to share an issue with another JIRA user of the same project.  Also I can't share a comment with the "@" option....

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• jira-service-desk

I need to set up an email to agents when an issue in some step has expired its sla Regards, Angela

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• jira-service-desk

Can we map custom made screen with customer portal ?? If yes then how to do it. If not then what is the alternative way of doing it ??? Please revert soon.

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• jira-service-desk

Hello Is it possible to log when an agent has opened a ticket?  Kind regards Martin   

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• jira-service-desk

Hi guys, we at the moment use the ServiceDesk Version 3.5 Is the Appoval Function included?  If not, is it actual included in the actual Service Desk Server Version?   Thank you for yo...

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• approver
• jira-service-desk

Can we install "Dynamic form for JIRA" addon for cloud based JIRA Service Desk instance. While checking the price it is showing that "This hosting is not available for this app". Please help me asap ...

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• jira-service-desk

How to change the email subject of emails in a project? It seems that i wanted to change the email subject for sending emails requiring approvals which should not be the same with all other email not...

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• jira-service-desk

How do I disable "Find Help Forms" in customer portal page? We will not be using it for our current setup

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• jira-service-desk

I have JSD version 3.8 installed and I found, in the JQL autocomplete, these two functions, probably used for SLA metrics: outdated() withinCalendarHours() For the last one, I found an issue opend...

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• jira-service-desk

what was the most difficult to configure on the automatization between jira service desk and jira software perhaps anyone wants to share us any experience

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• jira-service-desk
• jira

Hi,   I want to force end user to receive the notification from JIRA. Seems that end user will not receive the email after they clicked "Don't notify me" button via customer portal and no any ...

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• jira-service-desk

I was curious if anyone has directly integrated VoIP providers like Twilio or Amazon Connect to create tickets and assign live phone calls via Jira Service Desk? I know that Wittified offers a ...

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• jira-service-desk

We have a business group that has inquired about utilizing JIRA service desk to create tickets but these would be created from a report that would be refreshed each night and then items on that repor...

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• jira-service-desk

Hello fellow Atlassian peoples! We are looking to implement an HR portal that will handle personnel action requests, as such this portal will contain sensitive data so we are wondering what our opti...

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• jira-service-desk

As with many software and service vendors we have a public website and online tutorials and user content. We would like to integrate the search within service desk to include both content in JIRA S...

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• jira-service-desk

We will have multiple Service Desk projects, one for each Customer organization, with each project corresponding to their own customer Portal. We would like customers to be able to self sign up for t...

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• cloud
• jira-service-desk

Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again   Regards, Pitamber

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• jira-service-desk