Service desk table view

[Veera Mäkinen]

Hi! Can I modify Atlassian Service Desk from queue structure to table structure? Id like to have a small helpdesk with kanban style table structure.  Example with 4 colums New ticket, On progress, validation and closed.  

[Sloan]

Hi @Veera Mäkinen

If you have Jira Software installed as well, you can create a Kanban Board for your Service Desk Project and set the Lanes according to your requirement. You can't replace the queues though. 

• JIRA Service Desk: Can you apply boards to JIRA Service Desk projects?
• Creating a board

Regards
Niklas