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How we can add custom start and end time for an incident in Jira Work Desk

Ankit chopra
Ankit chopra
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June 21, 2018

In Jira work desk , when we creates an incident it gives option when to start and end the timer to calculate the time of resolution.  Is there a way i can put custom time , may be lets say we had an incident and we want to put that incident of past with correct time . 

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Moses Thomas
Moses Thomas
Community Champion
June 21, 2018

@Ankit chopraYou  could do  this in  the SLA configuration for  you  Jira service desk project

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Ankit chopra
Ankit chopra
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June 21, 2018

I didnt find any option.  Can you share more details 

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Moses Thomas
Moses Thomas
Community Champion
June 21, 2018

@Ankit chopraWhen  you  are log as Jira  admin  SD,  go to  project setting  for your Jira  service desk project ,   you  will  see SLAs,  > time to  resolution,  time to  fist response. set max time under Goals ( issues JQL)

 

Best!

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Jira Service Management
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