Jira Service Management

I have a situation where one of my stakeholder is asking to setup the duedate / duetime (a custom field) to setup SLAs.    They want a specific time of the day to be set as a du...

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• jira-service-desk
• jira-software
• scriptrunner
• server

Hi. I've created a custom css less file for changing customer portal and it works. But in some parts some classess are same in batch.css and jira program makes batch.css with higher priority to m...

• Question
• custom-field
• jira-service-desk

Hi everybody. We are a digital agency. We're setting up Jira Service Desk + Jira Software (cloud). The needs are: 1. every client/customer needs a dedicated portal where put their requests; 2. we ...

• Question
• jira-service-desk
• jira
• jira-cloud
• jira-service-desk-cloud

We are configuring the SLA's in jira-servicedesk-cloud where we need to send emails to project roles and admins, If an SLA is breached and breached by 1hour to more than 24 hours. Suggest any addons ...

• Question
• jira-service-desk
• jira-service-desk-cloud

Hi,  I'm having the following scenario: "Project A Support Desk" received one issue from customer but need support from another team such as "Project B Support Desk", so they added the "Projec...

• Question
• jira-service-desk

I have looked through the Jira Service Desk API documentation and the support for SLAs is remarkably cryptic. I wasn't able to figure out how one would create or modify an SLA using the Java API.&nbs...

• Question
• api
• jira-service-desk

When try to setup the email address, getting the above Authentication Error. However, using the email address credential, I can able to connect with webmail. Adding to more points, currently, I ha...

• Question
• jira-service-desk

I've found multiple tutorials and examples of how to make it show certain statuses, but I'm new to Jira and I want to see ALL my tickets that are NOT in a "done" type of state. Essentially all of my ...

• Question
• jira-service-desk

Currently we are not using SLAs. If I delete it from the Project Setting in the left navigation can I get it back later? 

• Question
• jira-administration
• jira-service-desk
• sla

Hello, I'm nearly ready to start using our Jira Service Desk Cloud for our customer support. I'm already using Jira Software Cloud under the same site, already using notifications. Thus, 1 is...

• Question
• cloud
• jira-service-desk

Hi everyone,  I'm configuring a Helpdesk site and I can't find how to enable reports for Service Desk Customer - Portal Access Group.   I try to grant access manually to a unique us...

• Question
• jira-service-desk
• report

Hi,   We have a specific user that isn't receiving account emails such as password resets etc.  I can't see them arriving on the mail server so is there any way I can look at the log for ...

• Question
• jira-service-desk

Can the auto close function be customised? I would like to change this to 5 working days. However, I can't see any way of doing this in JIRA Service Desk cloud version.   Thanks,   Jas...

• Question
• jira-service-desk

I have Create my Dashboard where i have added Timesheet Gadget where i can see my daily logs added to JIRA's. My JIRA timezone is EST and I logged work based on IST time zone (My morning of 31 JAN a...

• Question
• jira-service-desk

los gadget del jira no muestran el titulo correcto.

• Question
• gadget
• jira-service-desk
• language-es

Hi, We have recently implemented JIRA Service desk and want to publish over internet for onsite teams. But during VAPT we come to know about below vulnerability and want to close before publishing JI...

• Question
• jira-service-desk

There is a translation error in e-mail notifications in JIRA Polish version 7.6.0. The phrase: "Answer above this line." is erroneously translated as:  "Odpowiedaj powyżej tej linii." and the co...

• Question
• jira-service-desk

How can I set a ticket to be assigned to a specific group of agents? For example, if a customer on the site chooses "hardware" as a problem, that ticket should go directly to an agent group of hardw...

• Question
• assign
• group
• issue
• jira-service-desk

Hi, how can I copy the value of the Organization field into a custom field during the Create of a new case in JSD?? tnx, Uri

• Question
• jira-service-desk

Hello Everyone I have something weird here happening. I notice that the Administrators become automatically Agents in Service Desk!!! We are 3 admins for this site and we are taking 3 agents licens...

• Question
• jira-service-desk
• licence

Is there a 'timesheet' like report for work logs in service desk? We need a way to make sure all hours are in for the day, we have the option to log work running, but I am not finding a report of all...

• Question
• jira-service-desk
• report
• worklog

I have read through a number of suggestions on how to add the 'attachment' option to default field selection but the screen examples do not look anything like the screens I am seeing.  I am usin...

• Question
• jira-service-desk

Hi,  is there any pluggin that have a field within a ticket where the user can scribble a signature to receive and return a product?  

• Question
• jira-service-desk

When my SLA criteria is 'Start' on 'Issue Created' and 'Stop' on 'Resolved: Set', the Time to Resolution metric is visible to be in my associated tickets.   However, I want to stop the clock w...

• Question
• jira-service-desk

We are working with businesses as clients and for whatever reason they just don't want to setup their account.  In order to facilitate adoption, we would like to just be able to give them an em...

• Question
• jira-service-desk