Jira Service Management

I'll try to perform this basic api request call below. It succeeds when I do not add the priority field: { "serviceDeskId": "3", "requestTypeId": "30", "requestFieldValues": { "summary": "Te...

• Question
• jira-service-desk
• jira-service-desk-cloud

In Jira portal when we create an ticket and its asking for Labels, could  you please tell me like what is the use of Label and for what it is used.

• Question
• jira-service-desk

We have Zendesk - JIRA integration, and we want to have the ticket creator to be in the watchers list by default even when issue is created from Zendesk. Is this possible?

• Question
• atl-int
• cloud
• jira-service-desk
• jira-service-desk-cloud
• zendesk

Hi, We are currently self hosted Jira in our own AWS server. We have total aroun 180 users will daily concurrently uses the application on daily basis. Some times users reporting Jira is very slow d...

• Question
• jira-service-desk
• migration

Hello, I'm new to using Jira Service Desktop Cloud and I have a question about customizing the Service Desk Portal.  Currently, users need to select from the drop down 'How Can Service Desk help...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We are using Jira Service Desk Cloud and would like to use a custom email address that customers can email to make a request. Customers are able to create requests through our custom email, but the p...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

hello!  We have a client that we built a customer portal for and this client does not want to go through and create their own accounts to access the portal. We have been manually updating thes...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Organizations in the JIRA Cloud SD is a Locked custom field. We need to extend, can this be done? We support external customer organizations and need to hold information about what software they hav...

• Question
• jira-service-desk

I have requests set up so that if they need approval the approver can reply to an email with approve/decline.  If they approve with "approve" then the request automatically goes to "waiting for ...

• Question
• atlassian-support
• jira-service-desk

Hi, I would like to change my billing to month end . Would this be possible please ? Regards, Romano

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

...871a2c3e874517e7090dc6dcad4c663/_/download/contextbatch/js/customerportal,sd.portal.api/batch.js?locale=en-US&sd_operational=true ». portals:9 Échec du chargement pour l’élément <script> d...

• Question
• customer-portal
• jira-service-desk
• jira-service-desk-server
• server

Dear, we have created our first project for keeping track of HelpDesk tickets in our organization. While the e-mail reporting is working fine, $username (JIRA) parameter doesn't seem to be in effec...

• Question
• jira-service-desk
• jira-service-desk-server

I've tried to add the "sprint" field to a request type in Jira Servicedesk, but when I do, I get the following notification: "This field type cannot be shown - you must provide a preset value" a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We have just installed the Insight macro for Confluence and busy trying to get some powerful filters and displays setup. Having a lot of difficulty at the moment relating object back to all the...

• Question
• confluence-app
• insight
• iql
• jira-service-desk

Hello!   I'd like to send an automated email to users once an issue is created notifying them of the current total open issue count for our Service Desk in addition to the average response tim...

• Question
• jira-service-desk

Hi,  Please assist in upgrading from JSD 3.0.11 to current version.  Other products installed:  JIRA Software 7.0.11 JIRA Core 7.0.2   Thanks so much. 

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have recently started using jira (software, service desk, confluence and stride) and need help setting up and tracking our clients monthly budget. Clients pay us a set amount to support their onli...

• Question
• atlassian-support
• cloud
• contractspro
• cost
• jira-service-desk
• +1 more tag...

Hi I would like to know how could I create an automation rule in Jira Service Desk using some specific dates to set the ticket priority. I.e. If current day => 25 and current day < 5 then set ...

• Question
• jira-service-desk

Sometimes we have an issue come in and more than one agent will pick it up at roughly the same time and start writing up a response without seeing the other agent has already grabbed it. Is there a w...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am trying to get a request to transition from "waiting for approval" to "waiting for support" or "declined" when a comment contains the words approve or decline.  I have configured a rule that...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We're in the process of standing up our Service Desk (Server ver3.14) and running into a problem with ticket generation when users email for support requests. Expectation: Users email our Support t...

• Question
• jira-service-desk
• licence
• user

Hi, I have created one support section in my project where a user can ask questions. I want to add such feature in which request is directly forward to manager thought email(automatic ema...

• Question
• jira-service-desk

How can i copy an existing request type and change the visible field Display name and at the same time this name will not be changed in another group in the portal with that same request type. So i n...

• Question
• display-name
• jira-service-desk
• request-type

Can anyone please suggest database space for Mid-scale JIRA service desk (1,000 issues/month (60,000 issues for 5 years))?    Thanks in advance.

• Question
• atlassian-support
• jira-service-desk

Approval is a great feature of Jira Service Management, but sometimes it's not necessary to show to our customers the list of all users in our instance or we just need to show them a list of managers...

• Article
• cloud
• jira-service-desk
• jira-service-management