Community resources
Community resources
Community resources
Jira Service Management
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Hello, I created an automation that creates subtasks, I would like that when the subtasks of the current problem (same project) are completed, the main issue is moved to the next status. Is i...
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I currently have an export going from a projects calendar in JSM to Google calendar. 1. How often does synching happen to push new updates from JSM to Google? 2. Does synching only happen 90 ...
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Hello, recently we updated customer permissions in JSM. due to which for one of the project Widget functionality is affected. so basically we removed all access from Global setting JSM >> Cust...
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Si bien tenemos validaciones en las transiciones de los workflows ha pasado que al editar un ticket se pierden ciertos datos previamente cargados Es posible agregarle una validación a la panta...
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Can someone please help me with this issue. Why doesn't a customer e-mail create a ticket in JSM? Is it because he is also a member of Jira Software Project as well? Email log shows the failu...
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Hello, I will try to explain the issue as best I can. We want the customer to choose a type of “typology” (Select List), for example, "Hardware", "Software", etc. Very basic. When submitting the t...
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...iconize", "canRaiseOnBehalfOf": true }, "canRaiseOnBehalfOf": "user_id", "requestParticipants": ["user2_id"] } Same issue when I try to comment a ticket domani.atlassian.net/rest/servicedeskapi/r...
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I need to create multiple Asset objects using a JSON response. My JSON response is similar to below. This only create the object for first JSON object. What am I doing wrong? "sta...
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Hello, I turned off my automation for a period of 24 hours, then turned it back on as the team decided they want it and now everytime it gets cloned the ticket from one service desk to another...
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I've set up an approval step in my workflow and it works as expected. However, sometimes the user selects an approver and later finds out that this person is sick, on vacation or isn't present for ot...
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Some tasks aren't shown on the board at the LYTE project. It has team-managed software status. I have an administrator role. When I go to settings, I see six tasks in progress, but only one is shown...
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Hi all I have 19 JSM projects and 5 of them are not Restricted. Please share your thoughts, tips and tricks on managing them and particularly hiding them from each other so that the request types...
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Hello Team, Just a quick question. The Jira Service Management Board is no longer visible in the Top left bar. of our Jira Service Management project Is there a reason that could explain it ? A pr...
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Hello community, I have a use case that I just can't seem to find the correct AQL to use in Jira automation. I have a multiselect field and I have an object type that has some inbound references f...
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I am trying to build a custom report to get top 10 customer reporting issues to grouped by component
I am trying to build a custom report to get top 10 customer reporting issues to grouped by components. But there is no option to filter down the result with a specific criteria.
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We would like to create different workflow which must apply to specific queue or team, is that possible? if yes, please share the step for the configuration. Thanks
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Hi Guys, I want to capture the specific log of each ticket like. 1) Ticket Number 2) All Assignee 3) All Assigned To 3) Assigned Date I want a report with above fields so that I c...
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Hi, We use Opsgenie API extensively to create alerts. Since we upgraded to JSM premium and opsgenie is about to merging into JSM, I wonder how does these affect the original opsgenie API functio...
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I need to edit the customer approver notification but the smart value does not work. what is smart value for the custom field and other. here's my template
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Dear All So my team is reviewing our queue in our service management and found an issue that is reported by a user named "Jira Spreadsheet" I tried to check who that is but can't found an...
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Hello! We're rebuilding our asset management system from scratch using Jira Assets, and I wanted to get the community's opinion on something. The scenario is this: A user submits a...
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Using this reference link <a href="{{issue.url}}">View Request</a>, the customer is supposed to be redirected to the Customer Portal, but what happens is the user is taken to the Agent Po...
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I'm setting up a virtual service agent for our help desk. I've activated the VSA, and it is now viewable in our portal for confluence users that are logged in. I've set the Help Desk to open ...
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Hi all, having a bit of trouble on this as I'm not great on APIs I'm using api.opsgenie.com/v1/services to create a Service, but I'm confused in a few areas with the migration changes thats come in...
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The Microsoft Teams Administrator's permission window I am the TEAMS Admin! Why won't my login work?
The Microsoft Teams Administrator's permission window I am the TEAMS Admin! Why won't my login work? It just takes me through the MS authenticator steps. I bet it works with no issues ...
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