Community resources
Community resources
Jira Service Management
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👋 Hi Atlassian Community! Are you wrestling with tangled IT dependencies and struggling to keep track of your assets? You're not alone! I'm excited to invite you to our upcoming w...
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Hello, I have a couple of reports created within our service manager project that are meant more for manager access. Unfortunately I am not finding a way to limit that access to only the project lea...
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We use Jira Service Desk to manage customer tickets/tasks. These tasks are separated into different queues based on the "Component" value, which is set automatically at the time of task creation. All...
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I would like to understand the possibility of assigning tickets using Automation Rules to People based on their Skillsets. For example: People object has the following Name: Rob Skills: A, B ...
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Hey Everyone, What best practices should we follow when setting up SLAs in Jira Service Management to ensure they reflect real business needs and priorities? Thanks
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I have the following rule set up to clone an issue from one project to another via a manual trigger. All the conditions are successfully carried out by the automation except for the last b...
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We just implemented Jira Service Management (Data Center) for our organization. While we had lots of training and demos, there are still things that our team members don't quite get. I was wondering ...
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Howzit everyone, Our IT staff currently have to manually capture a large amount of hardware data in our Assets database. When starting a new entry, Assets provides an option to select the data from...
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In my object schema in Jira Assets I have limited some object types to certain users by using roles. I have also enabled access to the object schema for customers so I can use some of the object typ...
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Hi Everyone, Hope someone on here can help with this issue! I'm trying to obtain the Help Centre URL from an issue on creation in an automation, so I can populate a custom field with the correct He...
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I am currently an Agent and Admin in Jira, with the capability to create JSM projects in Production. However, when attempting to create JSM projects in the Sandbox environment, I encounter an error.&...
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Hi, We have a gadget in a dashboard in which we use a filter. Among other things, the filter contains this query: issuetype = “[System] Incident” and (createdDate < endOfMonth(-1) and createdDa...
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Olá bom dia Gostaria de saber se tem alguma formula ou jeito de filtrar primeiro os chamados que foram rejeitados? Por exemplo, um chamado normalmente é passado para 2 equipes analisarem sendo a m...
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For some reason i don't have permission to set or to change the sprint in a ticket. I have Admin role (and additional roles) but it does not help. Any ideas?
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Hi! I am currently trying to have Automation comment a JQL query on specific issues. It seems that with cloud (we recently migrated from server) pasting the complete URL of a JQL filter into a commen...
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Hello Team, We have a condition in our workflow where, once the parent ticket reaches the "AO-QA Approved" status, a subtask with a different workflow is automatically created. I’ve set up an SLA n...
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Normally the process of adding custom fields and placing them on screens in Jira requires sys admin role / permissions. But some projects wish to define forms with some custom fields on short notice ...
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Hi, My organization have 2 Servicedesk portals on Jira Cloud - <org>.atlassian.net/helpcenter/hr/ - HR <org>.atlassian.net/helpcenter/it/ - IT But when...
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Hello Everyone, We have our Azure AD connected to our Atlassian so that everyone can log in using SSO. However, I’m facing an issue that I’ve been trying to resolve on my own for hours. Since we’re...
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I have 3 projects (Project A, B and C) The workflow is: Issue received in Project A -> Issue cloned to Project B -> Cloned issue in Project B is auto cloned to Project C The trig...
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I'm unsure if anyone has had any success with this? The CC option is present in the customer portal, and the other customers names appear in the drop down list. However, when asking customers...
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Hello Atlassian Community! I have a problem with incoming mails from customers. When they send an email on our helpdesk e-mail address, the issue is not created. In logs there is information: "Your...
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Dear, We have the ISP Azure connected to our jira service management cloud instance and users are synchronized well. But users synchronized with the ISP must connect the portal t...
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The standard "Team" field is currently not displaying within Jira Dashboard Gadgets, limiting our ability to filter or report on team-specific data across dashboards. Since this field is crucial for ...
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For example, I want to have an asset where if someone updates the attribute to "TRUE" it creates a second asset elsewhere with certain information on it. Now I know I can have a trigger for "O...
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