Breadcrumbs in the customer portal do not match the confluence hierarchy.

[Khaled Al-Ankar]

Currently on our customer portal when a user access is the public knowledge base, the breadcrumbs at the top of the window where the page is displayed from confluence does not match the hierarchy in which the page is set in the confluence space. (incomplete breadcrumbs list)

Is there any way of rectifying this?

I've attached a screenshot to explain how we are using links on a page as a workaround.

[Luka Mack]

Hi @Khaled Al-Ankar

This is a common issue when displaying Confluence knowledge base articles in a Jira Service Management portal. The breadcrumbs at the top of the page don’t always match the actual page hierarchy from Confluence, and they sometimes appear incomplete.

JSM doesn’t fully replicate the Confluence page structure. Instead, it generates breadcrumbs based on how the article is accessed in the Help Center.

Hope this helps.

Best regards, 
Luka