Community resources
Community resources
Jira Service Management
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Hallo, besteht die Möglichkeit dem Fälligkeitsdatum mit einer Erinnerungsmail ins Outlook zu verbinden? Sprich wenn man ein Fälligkeitsdatum im Jira eingibt, dass eine Mail ins Outlook geht wenn der...
511 views 4 1 Deleted user November 14, 2024 -
Hi, I need to create an automation that creates a request of a specific type when a client organization is added to the JIRA project. Is this possible? There is no trigger that I can use. It is a ...
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Please tell me why I should bother assigning users to alert tickets that are emailed to the team from the monitoring system. I have already created an alert ticket addressed to the team, so I don't ...
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Hi Everyone, I'm trying to convert the base64 to images within JIRA and need to map them within the description of the issue. I had converted the image to base64 from servicenow and moved them to j...
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How to create Non editable custom field on ticket details
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I'm sure this is just something I am overlooking but I have searched everywhere and I can't seem to find it. In on of the jira service desk, there's a "more actions" field for customers to see on the...
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What is the syntax to get choice selected by end user from previous step so i can use that to pass as parameter to next step?
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We are looking for a way to: Let anyone send any email ticket to a project which would then open a ticket. Only let users who have been added to their ORG group access their project's portal. &n...
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Hello, We have one main ticket (parent) where we want to track periodically every e.g. 30 days its status based on the latest subtask. So for example, we have parent Parent possible state: New, Re...
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Hi, I've attempted to create an automation to update our JSM project when a linked ticket in our project CFCON is updated. I'm just looking for some advice if this is correct, or if there's a ...
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I've had some success with working with APIs in automations when I'm following detailed instructions or making modifications to an existing automation rule. However, I'm having a bit of troub...
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Hello, my fellow community members, I am running into a regex issue when trying to parse some information from an email - description of the ticket. I have tried a few things but keep getting error...
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We’ve noticed the new Jira app no longer includes the Zoom link option, which limits stakeholders and on-call team members from easily joining calls. Has anyone else encountered this issue? This forc...
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I am new to Jira Service Management. the web version is good to use. As part of exploring, I installed Jira Cloud app in iPhone & in Microsoft Teams. Is there any additional licensin...
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We have a lot of JSM tickets that are created from Jira/Opsgenie Alerts but the Jira tickets don't have a link back to the Alert. If you enable Incident Management in a JSM project, the request types...
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In the title bar where it says Jira Service Management, when i click on here a dashboard is displayed. How do I choose a different dashboard than the one it automatically displays?
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I created two child boards from a preexisting board. I want to start managing the sprints differently for each of these boards. Create separate sprints, start times, end times, etc. I can manage the ...
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Hi, Is it possible to require the request participant field to be populated before a customer comment can be added?
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Is there a way to display help center announcements when users are viewing their request. Currently the announcement only is displayed on the project portal homepage. I would like for the users to se...
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Hello, yesterday when one of the agents wanted to transition the status of one of the company's projects (A transition that activates an automation that generates a ticket in another project and link...
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Hello! Any help is very much appreciated! I'm trying to make several automations for different applications under different request groups that aren't all selected at the same time or can all be sele...
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Hi, In the default notification scheme of my project there is a system notification that sends an email when a issue is created. Is it possible to customize the body of this email? By default th...
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We use Kobotoolbox for datacollection. We want to import the data from Kobotoolbox into a Jira ticket. Does someone has expierence with this?
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Hi, as far as I understand the instructions in this page, it is only possible to use selection lists for the conditions of conditional sections. Instead, I would like to use the content of a hidden...
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1. I would like to have % completion status of child issues in Plan timeline view. 2. Scope Tab is missing in timeline view in Jira Plan
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